Webinar on Improving Comm Center Culture Announced for 10.29

Cracking the Comm Center Culture Code: From Toxic to Transformative
Wednesday, October 29 | 3PM Eastern (live) or On-Demand
Included with your NENA membership!
Click here to register!

High turnover, absenteeism, and workplace gossip are telltale signs of a toxic culture. While changing culture takes time, focus, and consistency, the good news is that you can make it happen! In this webinar, you’ll gain practical, proven strategies to help your center move from merely surviving to truly thriving. Join us and learn how to:

• Understand what culture really is: Move beyond buzzwords to identify the hidden forces that shape your center's culture and learn how to assess where you stand today.
• Build trust and strengthen relationships: Implement proven techniques to foster authentic connections and psychological safety among team members.
• Engage diverse values toward common goals: Learn how to lead a team where everyone brings different values and motivations and discover techniques to unite them around shared objectives.
• Establish accountability that sticks: Learn practical approaches to set clear expectations and maintain standards in ways that feel supportive, not punitive.

Presenter: Jenna Streeter – Mission Critical Partners

Can't attend live? Register now and watch the webinar on-demand via the access link from your registration email the day after the live webinar airs.

CEUs: Attend this webinar and receive one-half ENP re-certification point.

Webinar Access Info: On the day of the webinar, you will need to be logged in to your nena.org account, so please note your username and password. Once logged in, you can access the live webinar via the link in your registration-confirmation email.

Questions? Contact the NENA Education team.