For more than two decades, NENA’s ENP program has certified excellence in 9-1-1. Those who hold this prestigious designation have shown a commitment to the public safety profession by meeting experience and participation benchmarks and demonstrated an in-depth and comprehensive knowledge of 9-1-1 technology and operations by passing the ENP examination.

If you're ready to sit for the exam this fall, then it's time to apply! The application deadline is Friday, September 5. Learn more here.

Plan now for a year of learning, connection, and impact with NENA’s signature events! Whether you’re digging into standards, advocating on Capitol Hill, or discovering what’s next at our flagship Conference & Expo, NENA has something for everyone in 2026.

🛠️ NG9-1-1 Standards & Best Practices Conference + Critical Issues Forum | January 11–16, 2026 | New Orleans, LA
Explore and help build the latest standards and technical solutions and dive into the emerging hot-button issues in emergency communications. nena.org/sbp & nena.org/cif

🏛️ 9-1-1 Goes to Washington | February 22–25, 2026 | Arlington, VA
Join the national conversation and advocate for the future of 9-1-1 with lawmakers and leaders. nena.org/gtw

🌟 NENA 2026 Conference & Expo | June 27–July 2, 2026 | Columbus, OH
The biggest and best week in 9-1-1 is back! This is the can’t-miss event of the year for 9-1-1 professionals to learn, grow, connect, and discover. nenaconference.com

More information on all three events coming this fall! 

9-1-1's Role in Creating Safer Roads
Wednesday, August 27 | 3PM Eastern (live) or On-Demand
FREE for NENA Members | Click here to register!

Countless 9-1-1 calls each year prompt the deployment of emergency vehicle responses on our nation’s roadways. This webinar explores both the critical role of 9-1-1 services in highway safety and the specific, strategic ways 9-1-1 centers can enhance highway safety systems to save lives. Discussion will focus on how 9-1-1 professionals can in improve outcomes of roadway emergencies through the use of call-taking protocols, traffic incident management, and emerging medical interventions and telemetry software. Attend this webinar to learn: 

• Specific ways in which 9-1-1 centers support all aspects of a Safe System Approach on our roads;
• The benefits of training telecommunicators in detailed protocol systems for all emergency call types, using resources including NENA standards; and 
• The benefits of training telecommunicators in traffic incident management to prevent secondary crashes and improve field responder safety. 

Presenters: Brian Tegtmeyer, ENP - National Highway Traffic Safety Administration | Jennifer Kirkland, MS, ENP, CPE, RPL – Colorado Public Utilities Commission

Can't attend on the 27th? Register now and watch the webinar on-demand via the access link from your registration email the day after the live webinar airs.

CEUs: Attend this webinar and receive one-half ENP re-certification point.

Webinar Access Info: On the day of the webinar, you will need to be logged in to your nena.org account, so please note your username and password. Once logged in, you can access the live webinar via the link in your registration-confirmation email.

Questions? Contact the NENA Education Team.

NENA is pleased to announce the publication of the NENA Standard for the Non-Conventional Means of Communicating With E9-1-1. The standard provides E9-1-1 stakeholders with guidance that supports non-conventional emergency calls.

Thank you to the Non-Conventional Means Working Group members for committing their time and expertise to establishing this standard.

NENA is pleased to announce the publication of the NENA NIST CSF 2.0 Crosswalk. This Reference document is a companion to the NENA Security for Next Generation 9-1-1 Standard (NG-SEC), NENA-STA-040.2-2024, and provides a crosswalk between NIST CSF 2.0 and the NG-SEC Standard.

Thank you to the Security Audit Checklist Working Group members for committing their time and expertise to establishing this document.

NENA is pleased to announce the publication of the NENA Best Practices for Mental Health Providers Supporting 9-1-1 Professionals. This document provides information on the unique stressors of 9-1-1 professionals and how these can impact an individual’s mental health and wellbeing, to equip mental health professionals to best support this population. 

Thank you to the Engaging with Mental Health Providers Working Group members for committing their time and expertise to establishing this standard.

In August 2019, the FCC adopted rules implementing two federal laws that strengthen emergency calling: Kari’s Law and Section 506 of RAY BAUM’S Act. Under FCC rules, Multi Line Telephone System (MLTS) installers, managers, and operators must ensure that MLTS:

• Allows direct dialing of 9-1-1, without a requirement for the caller to dial any prefix or access code such as the number 9;
• Provides central notification that a 9-1-1 call has been made; and
• Provides certain information about the caller’s location with the 9-1-1 call so that first responders can quickly locate the caller.

In an effort to promote awareness and compliance with the FCC’s 9-1-1 MLTS requirements, the FCC's newly-released fact sheet provides additional information on these requirements, including a decision tree to help you determine whether you are subject to the rules, exemptions that may apply, and where to find additional guidance and resources to assist you.

The Telecommunicator CPR Working Group seeks volunteers to support the reaffirmation of the NENA Telecommunicator Cardiopulmonary Resuscitation (T-CPR) Standard. The resulting document is intended to be an ANSI approved version of the standard.

Specifically, the working group seeks to add members to the Producer and General Interest categories, although all interested parties are welcome to join.  As defined in Section 3 Document Development Process of the NENA Development Operational Procedures, a Producer is one who develops or provides 9-1-1 related products or services and a General Interest member is a member who does not fit into User or Producer, such as consultants or those who are part of state or federal agencies.

The Working Group meets on Mondays from 4:00PM – 5:00PM Eastern.

Click here to volunteer!