At NENA 2025, you'll gain practical, real-world knowledge and skills that you can apply immediately to improve your center, strengthen your team, and turbocharge your career. Whether you're looking for tactical takeaways, the latest technology insights, or new strategies to lead and innovate, #NENA2025 is where 9-1-1 professionals come to grow, connect, and get ahead.

Join thousands of your peers for a week of transformative learning, hands-on training, and meaningful discussions on the biggest challenges and opportunities in emergency communications. You’ll leave equipped and excited to make an impact and make a difference.

Click here to register now.

 Why Attend #NENA2025? 

• Gain Actionable Knowledge – Learn from industry experts and take home practical strategies to improve your agency’s operations right away.
• Stay Ahead of the Curve – Understand the near- and long-term issues shaping 9-1-1.
• Expand Your Network – Connect with peers, industry leaders, and key decision-makers from across the country.
• Experience Cutting-Edge Innovation – Explore new technologies, tools, and services that are revolutionizing emergency communications.

Click here to register now.

Annually, NENA partners with the National Association of Convenience Stores (NACS) Foundation in the national 24/7 Day event, which recognizes first responders, medical personnel, and American Red Cross volunteers who work around the clock, 24/7, serving our communities to ensure people don’t face emergencies alone. This year, NACS is doing more to honor first responders, including 9-1-1 professionals, with their new "First Responder of the Year" program. From NACS:

Each year, the NACS Foundation unites the entire convenience store industry by celebrating 24/7 Day, bringing together more than 30,000 convenience stores to thank first responders for all they do in times of need. Now, we're expanding this celebration of first responders with the inaugural First Responder of the Year Award, a celebration of those heroes who go above and beyond in times of crisis.

First responders rise to the occasion when we need them most and they respond to any number of emergencies. From natural disasters and everyday accidents to medical emergencies and hazardous material incidents, it all counts when there is a moment of great need.

From 9-1-1 dispatchers, nurses, firefighters, police, EMT, and Red Cross volunteers, there are many types of first responders. This award is an opportunity to say "thank you" to those who selflessly commit themselves to helping others and let them know we see their sacrifice, passion, and effort.

Do you know a first responder that has gone above and beyond in a time of need? Fill out the nomination form to nominate someone you know who has risen to the occasion for their community.

The NENA Virtual PSAP Management Standard covers the technological, operational, human resources, and evolutionary requirements for expanding resources to meet the needs expected by the public for operating in a virtual environment.

Thank you to the Virtual PSAP Management Working Group members for committing their time and expertise to establishing this standard.

The NENA Public Safety Communications & Railroad Interaction Standard Operating Procedures standard provides guidance to PSAPs and railroad control centers on best practices when interacting with each other respectively on emergency incidents that involve railroads or railroad assets.

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of the error and specific details of the change.

All comments are due by June 16, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

The NENA Standard for the Non-Conventional Means of Communicating With E9-1-1 provides E9-1-1 stakeholders with guidance that supports non-conventional emergency calls. As a Public Review 2, only the areas highlighted in yellow are open for comment.

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of the error and specific details of the change.

All comments are due by July 7, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

Having adjudicated all comments, the subject documents are now considered "stable." Per NENA Development Group Operational Procedures, Section 3.3.2.6, "Stable Form Notices" are being issued and can be viewed by clicking below. 

• NENA Best Practices for Mental Health Providers Supporting 9-1-1 Professionals 
• NENA–APCO Standard for Telecommunicator Emergency Response Taskforce (TERT) Deployment

 On June 5, a coalition representing state and local government leaders, industry professionals, and tens of thousands of 9-1-1 first responders sent a letter to members of the U.S. Senate Commerce Committee urging federal investment in Next Generation 9-1-1 (NG9-1-1) technology to replace outdated emergency communications infrastructure across the country.

Despite years of bipartisan support for using Federal Communications Commission spectrum auction revenues to fund NG9-1-1, the One Big Beautiful Bill Act (OBBBA) recently passed by the U.S. House includes no such provisions.

"Current 9-1-1 systems rely on technologies that are decades old," the letter states. "These systems are less reliable, less secure, and more challenging to maintain while attempting to meet the expanding needs of emergency responders and citizens who need their help."

Click here to read more. 

The Federal Communications Commission will host a Hurricane Season Resiliency Roundtable, led by its Public Safety and Homeland Security Bureau.  As we head into hurricane season, the roundtable provides a timely venue to promote resiliency and recovery efforts. The roundtable will focus on collaboration between communications service providers, electric utilities, and emergency management officials. Panelists will share best practices related to preparedness and response; highlight the importance of collaboration between these critical sectors; and apply lessons learned to identify practical next steps.

WHEN: Monday, July 07, 2025 | 9:30 a.m. – 12:30 p.m. EST

WHERE: Federal Communications Commission HQ | 45 L Steet NE | Washington, DC

LIVESTREAM: www.fcc.gov/live

NENA seeks volunteers to participate in the i3 Architecture Working Group to support the revisions of the NENA i3 Standard for Next Generation 9-1-1 and the Legacy Selective Router Gateway (LSRG) Standard.

While all interested parties are welcome to join, the working group seeks to add members that qualify as either a User or General Interest category as defined in Section 3 Document Development Process of the NENA Development Operational Procedures. A User is someone who uses 9-1-1 related products or services and a General Interest member is a member who does not fit into a User or Producer category, such as consultants or those who are part of state or federal agencies.

Meetings are held on Thursdays from 10:30 AM – 12:00 PM ET.

Click here to volunteer!

NENA seeks volunteers to participate in the EIDO-JSON Working Group to support the revision of the NENA Standard for Emergency Incident Data Objects (EIDO).

While all interested parties are welcome to join, the working group seeks to add members that qualify as either a User or General Interest category as defined in Section 3 Document Development Process of the NENA Development Operational Procedures. A User is someone who uses 9-1-1 related products or services and a General Interest member is a member who does not fit into a User or Producer category, such as consultants or those who are part of state or federal agencies.

Meetings are held on Fridays from 1:00  – 2:00 PM ET.

Click here to volunteer!

NENA seeks volunteers to help revise the NENA E9-1-1 PSAP Equipment Standard. While all interested parties are welcome to join, the working group is looking to add members that qualify as part of either the User or General Interest category defined in the NENA Development Operational Procedures. A User is someone who uses 9-1-1 related products or services and a General Interest member is a one who does not fit into User or Producer categories, such as consultants or those who are part of state or federal agencies.

Meetings are held on Mondays from 2:00PM – 3:00PM Eastern.

Click here to volunteer!

NENA is seeking volunteers with an interest in being a Working Group Co-Chair for the NENA Wellness Resources Working Group. The working group is tasked to assist in locating, reviewing and vetting wellness resources for the NENA Wellness Continuum. WG members are responsible for testing links within the continuum and could be tasked with creating resources based on the work generated by multiple work groups within the Wellness Committee, such as information documents and training. Please see the Charter for a description of the current efforts.

The applicant should possess administrative, facilitatory, and/or management skills related to meeting facilitation, preparation of agendas and notes, document creation and management, and overall working group discussion. Training will be provided. NENA prefers that a working group have, at a minimum, two Co-Chairs, although three is optimal, to support the various duties of work group management and the document development process. More information on the Roles and Responsibilities of Working Group Chairs can be found here.

If you are interested in applying for the PSAP Ops Document Review Working Group Co-Chair role, please complete the Leadership Application and return via email to the Wellness Committee Co-Chairs, Casey Rives and Cassie Sexton, by June 30.