Three Documents Up for Public Review: Virtual PSAP Management, PSAP Site Characteristics, & Call Blocking
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Comments on any of the below documents are due by 12AM Eastern on August 4, 2017. Contact the NENA Committee Resource Manager with any questions.
The NENA Virtual PSAP Management Information Document is a guide for PSAP authority staff and policy makers to evaluate and consider the opportunities and challenges presented with the Next Generation 9‑1‑1 systems as they relate to personnel and PSAP management, such as the considerations that might be necessary for employing virtual workers for the traditional PSAP environment. See the full document.
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The NENA PSAP Site Characteristics Information Document is a guide for PSAP managers and for the designers, manufacturers, and installers of PSAP CPE (Customer Premises Equipment). Most of the material in this document applies to equipment hosted in both E9‑1‑1 and NG9‑1‑1 PSAPs. It identifies the required and desirable characteristics of the PSAP facilities that house the supporting CPE. See the full document.
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**2nd review due to substantive changes** The NENA Call Blocking Information Document provides guidance to PSAP administrators regarding what conditions should be required for a PSAP to identify a calling number as a problem source and develop a draft policy for having that source blocked. This document also provides guidance on how to determine if the problem is resolved and the criteria to un-block the number. This document focuses on threats from individual sources; it does not address Distributed Denial of Service (DDoS) attacks where large numbers of individual sources are coordinated to simultaneously launch attacks. See the full document.
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