Customer Service Standards Development Committee Invites Your Feedback!

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The Customer Service Standards Development Committee, part of the Manitoba Disabilities Issues Office, is holding in-person and on-line consultations on Tuesday, June 17 and Wednesday, June 18.

The Accessibility for Manitobans Act became law on December 5, 2013. The purpose of the legislation is to provide a clear and proactive process for the identification, prevention and removal of barriers that prevent people disabled by barriers from full participation. The Accessibility for Manitobans Act will accomplish this by developing accessibility standards with respect to customer service, information and communication, transportation, employment and the built environment. 

Accessibility standards are the building blocks of real, measurable and effective changes to accessibility. Standards will be adopted as regulations setting out requirements for identifying, preventing and removing barriers. The Minister responsible for Persons with Disabilities has identified customer service as the first priority area for standard development. All standards created un the Act will apply to the provincial government, the broader public sector and the private and not-for-profit sectors of Manitoba.

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