CMSA'S Pulse eNewsletter
Special Announcement



Mark your calendars and get ready! Registration for the 2023 CMSA Annual Conference, June 27-30, 2023, at the Mandalay Bay Resort in Las Vegas opens in December. This is your chance to spend four days with your case manager peers, learn from experts in the field, find out about the latest advances in support and resources in the CMSA Exhibit Hall, and have a ton of fun!

The 2023 schedule will focus on the latest trends and updates including:

  • Maternal/Child Health/Pediatrics
  • Mental/Behavioral Health
  • Communication Techniques
  • Value-based Reimbursement/Managed Care/Managed Medicare & Medicaid
  • Disease/Condition-specific Case Management
  • Readmission Prevention/Transition Management
  • Ambulatory Case Management
  • Technology
  • Older Adult/Geriatric Care
  • Community Care
  • Professional Development/Leadership / Self-Care
  • Legal/Regulatory/Ethical
  • Military Services/DoD/Veterans Affairs

We invite you to be part of the conversation – but hurry!

The CMSA Call for Concurrent Presentations closes on November 20th.*

Conference presentations and poster sessions are designed to spark conversations and innovations, provide strategies and solutions along with practical tools and success initiatives for professional case managers and case management systems. Share your expertise by submitting today!

*Poster submissions accepted through December 15th.

 #GivingTuesday is a global movement unleashing the power of individuals and groups to transform their communities and organizations across the world! It falls the day after Cyber Monday. 

Join the CMSA Foundation in this day of giving. Funds raised from 2022 GivingTuesday will go to support 2023 Awards and Scholarships. The more we raise, the more we can support!

Plus, if you become a recurring donor, for as little as $10 a month, by November 30, you will be entered to win an Amazon Gift Card!

Memorial Hermann Healthcare System
Education Corner

CMSA held the first full program of CMSA CM Boot Camp, which premiered in an abbreviated form during the 2022 CMSA Annual Conference, on November 4-5 in Nashville, TN. Case managers from a variety of disciplines, experience and settings came together for two full days to build their foundational knowledge of case management. With interactive and engaging learning using real-life scenarios and practical application, instructors Rebecca Perez and Melanie Prince offered best practices and invaluable direction during this first-of-its-kind program.

Participants engaged with real-life case studies that allowed them to experience ethical practices, healthcare reimbursement, levels of care, skill sets for multiple practice settings, communication techniques, practice improvement analyzation and more.

The CMSA CM Boot Camp program is a new offering built to fill the gap that on-the-job learning creates. Case management is a growing healthcare profession, with a presence in every health delivery setting. Professionals moving into and throughout the profession often do not have access to adequate orientation and training. Geared toward case managers new to the profession, looking to change practice settings, or with a desire to strengthen their foundational knowledge, CMSA CM Boot Camp is designed as a hands-on course for case managers looking to advance their skills and practice.

This in-person course will prepare you for new challenges – Stay tuned for 2023 training dates!


Thursday, December 15, 12 p.m. ET

1 Hr RN, CCM, and SW CEs

Case managers solve problems every day. Solving problems requires that a problem first be identified. Questions asked are: “Why does this problem exist; what am I contributing to the problem; what or who is needed to solve the problem; did the interventions work; how often were they effective; what were the outliers, if any; can this solution be replicated?” This formula or framework for problem-solving is the foundation of research. Too few case managers and case management organizations share how they have solved problems in their respective practice settings. Sharing the best practices you have developed supports not only your fellow case manager colleagues, but patients, families and caregivers everywhere.

Join CMSA Foundation board members as they demystify research and demonstrate that a research project need not require months in a laboratory, academic oversight or intimidating processes.

Susie Ratterree, RN, BSN, CCM
Mark Evans, MA, CCM, CLCP, CRC, CBIS
Janet Coulter, MSN, CCM, FCM

ACO REACH: Reducing Costs for Medically Complex Patients
Kindred Healthcare, Inc.®
The latest innovation in care delivery, ACO REACH, aims to provide cost-effective care for underserved populations, including medically complex patients. LTACHs, which specialize in treating critically and chronically ill patients, are key provider partners that can help improve care equity, efficiency, and quality for those with complex conditions.

View Infographic
Member Announcements
Welcome to our case management community, where you will find support from your peers and a team dedicated to promoting the practice of case management. Free CEs, in-depth training, downloadable documents, professional publications, leadership and networking opportunties are the next step in advancing your career. Maximize your membership by tapping into your local chapter and utilizing your member benefits HERE.


Are you passionate about the professional practice of case management?

The CM Fellow program from CMSA recognizes distinguished individuals who have made a significant contribution to the professional practice of case management through leadership, innovation and scholarship.

Earning the FCM™ indicates a high level of proficiency in the professional practice of case management, demonstrates a commitment to knowledge through continuing education and publication and establishes Fellows as influencers on the growth of the profession.

Kindred Healthcare, Inc.
Publication Portal

New articles post each week on, so visit regularly for fresh content on current case management trends. This week closed out our series on Health Disparities. Don't miss:

"Social Determinants of Mental Health in our Military" by Elaine Bruner, MSN, CMGT-BC

"Health Disparities: A Native American Case Study" by Carol A. Demond, APRN, CNP-C, and Jennifer A. Wofford

"Optimizing Case Management Services for LGBTQ Individuals" by Michael B. Garrett, MS, CCM, CVE, BCPA

And more!


CMSA blogs are written and contributed by a broad range of authors, from board directors and industry partners to working case managers and recent retirees. Find every perspective here!

"Hit the Comment Button" by Anne Llewellyn, MS, BHSA, RN, CCM, CRRN, CMGT-BC, FCM — Why comment on blogs, posts and articles? Read to find out. Then comment!

"In Recognition of Home Care and Hospice Month" by CMSA President, Dr. Colleen Morley, DNP, RN, CCM, CMAC, CMCN, ACM-RN, FCM — "Thank you to Home Care and Hospice practitioners, team members and providers for giving us this phenomenal option for our patients to meet life and death on their terms, in their preferred environment and respecting their goals."

"The Scariest Thing of All: Not Using Your Voice" by Susan Plough, MSN, PHCNS-BC, CCM — The importance of using your vote and your voice to create the change you want to see in the world - it's not Hocus Pocus.

"Nursing Leadership: Positional Authority Without Competence" by Michael G. Pringle, MPA — A challenge to examine effectiveness, perspective and commitment.

Read these blogs and more at

Chapter Connection

Members of the CMSA Houston/Gulf Coast Chapter have been eager to return to in-person conferences. This was clearly demonstrated when almost 200 case managers converged on the Houston Marriott Sugar Land for the the CMSA Houston/Gulf Coast Chapter Education Conference & Expo.

"The BRIDGE to Effective & Quality Coordination of Care" on September 17, 2022, was full of expert speakers, quality education, networking and prizes galore!

To see more images from their conference visit the CMSA Chapter Corner.

Want to share your in-person chapter events? Email!

Calendar of Events
Nov 2022
Conference presentations are designed to spark conversations and innovations, provide strategies and solutions, along with practical tools and successful initiatives for professional case managers and case management systems. We invite you to become a part of the conversation by participating in the 2023 Call for Presentations.
Dec 2022
Do you have valuable content to share with the industry but aren't interested in a podium presentation? Share your program or outcomes in the format of a poster for exposure, one-on-one discussions and networking with attendees.
Jan 2023
Earning the FCM indicates a high level of demonstrated proficiency in the professional practice of case management, showing a commitment to knowledge through continuing education and publication, and establishes Fellows as influencers to the growth of the profession. Learn more and apply!
Jun 2023
The 2023 CMSA Annual Conference will be held in Las Vegas at the Mandalay Bay Resort, June 27-30. Save the dates and start planning your trip!
Thank You