Redefining Leadership for Case Managers: Why Now Is the Time to Step Up

In a healthcare system strained by workforce shortages, rising complexity, and organizational change, leadership is no longer optional for case managers; it’s essential. From guiding teams through daily challenges to influencing policy and system-wide transformation, the role of the case management leader is evolving in real-time.

To meet this moment, the Case Management Society of America is launching its first-ever Virtual Leadership Conference on Saturday, October 11, 2025—a one-day, immersive experience designed specifically for mid- to senior-level professionals who are ready to lead, rethink, and reimagine the future of case management.

Unlike traditional conferences, this event is centered on practical leadership development, offering a rare mix of financial acumen, strategic positioning, operational redesign, and cultural intelligence. From understanding financial statements to building influence at the executive table, participants will walk away with tools that are immediately actionable and tailored to real-world challenges.

Highlights include:

• A new model for acute care case management
• Leadership through adversity with a candid panel of senior case managers
• Financial fluency for healthcare professionals to align with system-wide goals
• Strategies for leading virtual teams and designing a resilient workplace culture

The event will be held live on Zoom with access to session recordings for on-demand learning. With 6 CEs pending across multiple credentials and sessions led by some of the field’s most respected voices, this is more than just a conference—it’s a leadership reset for today’s complex healthcare environment.

Learn more and register at cmsa.org/virtual-leadership-conference-2025/

*CMSA Members receive a special 35th Anniversary discount when they register by September 5!

Are you ready to make an impact in case management? The 2026 CMSA Annual Conference & Expo will take place June 16-19, 2026, at Mandalay Bay in Las Vegas, NV, and we want your voice on the stage!

Each year, CMSA brings together case management professionals from around the globe to share knowledge, spark innovation, and inspire meaningful change. By presenting a session or poster, you’ll have the opportunity to:

• Share strategies and tools that drive success in case management
• Highlight initiatives that transform the continuum of care
• Ignite discussions that shape the future of our profession

Whether you’re a seasoned leader or new to the field, your perspective matters. Access the 2026 CMSA Call for Presentations Guide to review submission guidelines, deadlines, and tips for crafting a strong proposal.

Join us in shaping the future of case management—submit your proposal today!

Supercharge Your Case Management Career at the CMSA CM Boot Camp!

Ready to accelerate your growth in case management? Whether you're starting out, transitioning to a new specialty, or advancing your career, the CMSA Case Management Boot Camp is your intensive, in-person solution for gaining real-world expertise.

This dynamic three-part training delivers the skills and strategies you need to succeed:

• Elevate Your Skills: Interactive exercises to sharpen communication, client engagement, and ethics-based practice.
• Navigate Complexity: Demystify the CARES Act, reimbursement systems, and key regulations impacting daily work.
• Master the Process: Strengthen collaboration, care transitions, and advanced strategies through hands-on case studies.

When: September 24-26, 2025

Where: Just outside Nashville, TN

Includes 1 hour of self-study, a 2.5-day workshop, and 19.5 CE credits for CCM, RN, and SW.

Don't miss this opportunity to fast-track your success! Space is limited. Register by Sept 15, 2025.

Learn more and register at cmsa.org/cmsa-boot-camp/

Military/VA/DoD (MVD) Day—Case Management: Collaboration Creates Innovation

CMSA is bringing this year’s MVD Day to you virtually to ensure greater accessibility for Military, VA, DoD, and DHA case managers affected by ongoing travel and leave restrictions. Join us on Saturday, November 1, 2025, for an engaging day of education, networking, and idea-sharing, all centered around this year’s theme: Case Management: Collaboration Creates Innovation.

Together, we’ll explore how collaboration drives new solutions and strengthens outcomes for those we serve. 7.5 CE hours pending.

Learn more and register HERE!

Earn Up to 40 CE Hours—Anytime, Anywhere

comMIt: Motivational Interviewing Training
8 CE hours (RN, SW, CCM)
Created by Dr. Bruce Berger, this evidence-based training equips you with motivational interviewing techniques proven to improve patient engagement and adherence. With interactive modules, real-world examples, and flexible access, comMIt is ideal for professionals on the go.

Members: $99 | Non-members: $125

Click HERE to learn more!

Standards of Professional Case Management Practice Course
32 CE hours (RN, SW, CCM)
Master the essential principles that guide the case management profession. This in-depth course explores the CMSA Standards of Practice—the gold standard for our field—through rich narratives, professional video content, and real-life case scenarios.

Learn how to apply these standards effectively across the healthcare continuum.

Members: $150 | Non-members: $300

That’s less than $5 per CE for members!

Click HERE to learn more!

Take your professional development to the next level with CMSA’s self-paced, online learning courses—designed by experts, built for busy healthcare professionals. Enroll today and invest in the skills that move case management forward.

Great leaders don’t just step forward—they rise with purpose. At CMSA, our strength comes from those willing to lead with vision, courage, and dedication to the profession of case management.

The Call for Candidates for the 2026 CMSA Board of Directors is now open. This is your opportunity to shape the future of case management practice, influence healthcare policy, and champion the patients and communities we serve.

Board service is more than a role—it's a chance to lend your voice, collaborate with passionate peers, and chart the course for innovation and advocacy across the healthcare continuum.

If you are ready to share your vision and advance the profession, apply by October 31, 2025, at cmsa.org/board-of-directors-nominations/

Join NTOCC for the 2025 National Transitions of Care Summit

CMSA affiliate partner, the National Transitions of Care Coalition (NTOCC), invites you to the 2025 National Transitions of Care Summit on September 16 in Arlington, VA. 

This interactive Working Summit will bring together healthcare professionals, policymakers, and innovators to co-create actionable strategies that improve care transitions across the continuum. 
Hosted at the General Gordon R. Sullivan Conference & Event Center, the event will feature: 

• A keynote by Dr. Shari Ling, CMS Deputy Chief Medical Officer 
• Roundtable discussions, case study workshops, and solution-mapping sessions 
• Insights from leaders at Mayo Clinic, AMDA, and more 

Designed to be interdisciplinary and outcome-driven, this summit is not about listening—it’s about building real-world solutions together. 

To learn more or register, visit https://www.ntocc.org/washington-dc-summit-1

The Many Faces of Case Management—A Tapestry of Blogs

We are thrilled to announce the release of CMSA's latest publication, The Many Faces of Case Management: A Tapestry of Blogs.

This new book is a special collection of blogs written by case managers, offering a rich and diverse look into the world of case management. It's a testament to the breadth of experience and the unique perspectives that make up our incredible community. From clinical insights to professional development and everything in between, you'll find a wealth of knowledge and inspiration within its pages.

The Many Faces of Case Management is more than just a book—it's a celebration of the collective wisdom of case managers. We invite you to explore this tapestry of stories and insights.

Purchase your copy of this exclusive publication at https://bit.ly/CMSABlogBook2025

Recent Blogs You May Have Missed!

Want to hear from the diverse voices shaping case management today? Our blog features insights from a wide array of contributors—from our board directors and industry partners to experienced working case managers and recent retirees.

You'll find every angle of the case management world covered in the CMSA Blog, with new posts every Monday and Thursday, including:

Fueling the Fire Without Getting Burned: Sustainable Self-Improvement That Lasts 

The Imperfect Environmentalist 

AI and Case Management: Friend or Foe? (Spoiler Alert: We’re Still in Charge) 

Find more blogs at https://cmsa.org/publications/blog/ 

Recent Articles from CMSA Today

Stay informed with the most recent insights and updates from CMSA Today, your go-to source for case management trends, best practices, and thought leadership. Read timely articles from experts across the field, spotlighting innovations in client care, professional development, and industry advocacy. Don’t miss these essential reads that support your journey as a case management professional.

Standards of Practice in Action

Navigating the Transplant Journey: Perspectives From Case Managers in Unique Roles

The Case Management Society of America (CMSA): 35 Years of Leadership, Innovation, and Advocacy in Case Management

Advancing Professional Development in Case Management: CMSA Leads the Way This Fall

Read more articles at CMSAToday.com

Chapter Highlights: CMSA Eastern Tennessee

This month, we’re proud to spotlight the exciting expansion of the CMSA Chattanooga Chapter, which recently merged with the Knoxville Chapter to form CMSA Eastern Tennessee. This strategic merger was driven by a shared vision to better serve case managers across the region through increased access to education and networking. By adopting a primarily virtual format for meetings and events and rotating the location of their in-person annual conference, the chapter has opened the door to broader participation and regional engagement.

Already, this growth has resulted in increased membership, expanded revenue, and new opportunities for leadership involvement from across Eastern Tennessee and potentially beyond. CMSA Eastern Tennessee is using this momentum to explore further expansion throughout the Southeastern United States, continuing to strengthen the reach and impact of case management professionals.

Learn more about CMSA Eastern Tennessee!