 We are just a few days away from kicking off the world’s largest ‘for airports, by airports’ event in Tampa, Florida! The ACI-NA team is very excited to host the 2019 ACI-NA Annual Conference and Exhibition. There is much to see and even more to learn.
Our ACI-NA Annual Conference and Exhibition last year was a celebration to remember and, as you know, our signature event gets better each year. In addition to a robust agenda, enhanced networking opportunities and access to our award-winning expansive trade show floor, you should take advantage of your time in Tampa and explore the city! Some of Tampa's best museums, restaurants, and parks are along the Riverwalk, walking distance from the Tampa Convention Center.
The airport industry faces new challenges each day ranging from emerging security threats to construction to passenger processing. This year’s annual conference features many sessions that will address these challenges and help you prepare for the future.
It’s almost show time, so get ready to learn, network and enjoy the experience.
Don’t want to miss out? You can register on-site!
For those following along at home, our daily issue of Centerlines LIVE will keep you up to speed.
I look forward to seeing you in Tampa.
Kevin M. Burke
President and CEO, ACI-NA
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 Make the most of your ACI-NA Conference experience by downloading the ACI-NA Conferences app on your smartphone or tablet. The ACI-NA Conferences app lets you search the participant list, connect with attendees, customize your agenda and much more!
Get the app now by searching "ACI-NA Conferences" in the App Store or Google Play.
Username: Email used to register for the conference
Password: airports
For questions pertaining to the Mobile App on-site, please visit the registration area on the 2nd level of the Tampa Convention Center. There will be a Mobile App help desk agent available near the registration desk.
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The 2019 ACI-NA Annual Conference and Exhibition is the aviation industry event you cannot miss, featuring numerous opportunities to network with airport industry professionals from across North America. At this conference, attendees will also have a chance learn about the latest updates in aviation that will impact the North American airport industry.
Plan now to explore our expansive trade show floor to see the latest products and services in the industry!
PRE-CONFERENCE COMMITTEE WORKSHOP/MEETING SCHEDULE 
Unless specifically stated, all sessions take place at the Tampa Convention Center.
All agendas for the pre-conference workshops/meetings are available in the Mobile App.
Saturday, September 14
8:30 am – 9:00 am: Environmental Affairs Committee: Opening Remarks / Legislative Update - Room: 22-23
8:30 am – 5:00 pm: Business Information Technology Committee Workshop - Room: 14-17
8:30 am – 5:30 pm: Legal Affairs Committee Workshop - Room: 18-19
8:30 am – 12:00 pm: Operations & Technical Affairs Committee Workshop – Room: 20-21
9:00 am – 10:00 am: Environmental Affairs Committee: Natural Resources Working Group - Room: 22-23
10:30 am – 12:00 pm: Environmental Affairs Committee: Water Quality Working Group - Room: 22-23
1:15 pm – 2:45 pm: Operations & Technical Affairs Committee: Planning & Development Working Group - Room: 24
1:15 pm – 2:45 pm: Operations & Technical Affairs Committee: Operations & Safety Working Group - Room: 20-21
1:15 pm – 2:45 pm: Environmental Affairs Committee: Sustainability Working Group - Room: 22-23
3:15 pm – 4:45 pm: Operations & Technical Affairs Committee: NextGen Working Group - Room: 3
3:15 pm – 4:45 pm: Operations & Technical Affairs Committee: Facilities & Maintenance Working Group - Room: 20-21
Sunday, September 15
8:00 am – 11:00 am: Small Airports Committee Meeting – Tampa Marriott, Florida Salon 4
9:00 am – 2:30 pm: Environmental Affairs Committee Workshop – Room: 22-23
9:00 am – 2:30 pm: Operations & Technical Affairs Committee Workshop - Room: 20-21
9:00 am – 3:00 pm: Human Resources Committee Meeting – Room: 8
9:00 am – 3:10 pm: Air Cargo Committee Meeting - Room: 3
9:00 am – 4:45 pm: Legal Affairs Committee Workshop - Room: 18-19
9:00 am – 4:45 pm: Business Information Technology Committee Workshop - Room: 14-17
9:00 am – 4:45 pm: Finance Committee Workshop - Room: 24-25
2:00 pm – 4:45 pm: Business Diversity Committee Meeting - Room: 1-2
3:00 pm – 4:45 pm: Joint Environmental Affairs Committee Workshop & Operations & Technical Affairs Committee Workshop - Room: 20-21
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 BETWEEN: September 13-18, 2019
TO/FROM: Tampa Airport, Marriott, Embassy Suites, Hilton Tampa and the Tampa Convention Center
Before you request your ride, in the “Promos” section of the Lyft app, enter your promo code: AIRPORTS19. Applied credit is displayed on the ride payment screen. Here are the details:
GET THE APP
Download the Lyft app for iPhone or Android . Already have the Lyft app? Go straight to step 3.
CREATE YOUR ACCOUNT
Set up a Lyft account. You’ll need to add a credit card, in case your Lyft rides go beyond the event. Any additional tips will be charged to your credit card as well.
SUBMIT YOUR INFO
Add the code AIRPORTS19 to the “Promo” section of the Lyft app before you request your ride. You must be in “Personal” mode for the code to apply and will only need to enter the code one time.
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General Session 1
 General Stan McChrystal
Former Commander of U.S. and International Forces in Afghanistan
Author of best-sellers Leaders: Myth and Reality, Team of Teams and My Share of the Task
Co-Founder of the McChrystal Group
A one-of-a-kind commander with a remarkable record of achievement, General Stan McChrystal is widely praised for creating a revolution in warfare that fused intelligence and operations. He is also known for developing and implementing the counter-insurgency strategy in Afghanistan and for creating a comprehensive counter-terrorism organization that revolutionized the way military agencies interact and operate.
A dynamic, powerful speaker, McChrystal impresses audiences with field-tested leadership lessons, stressing a uniquely inclusive model that focuses on building teams capable of relentlessly pursuing results. When old systems fall short, he believes true leaders must look for ways to innovate and change. Citing stories from his career, McChrystal will reveal a four-star management strategy, concentrating on openness, teamwork and forward-thinking.
General Session 2
 Aaron Sharockman
Executive Director, PolitiFact
Aaron Sharockman is the executive director of PolitiFact, the largest fact-checking organization in the United States. Aaron leads the growth and development of PolitiFact, manages its outreach and news partnerships, and oversees new initiatives and product development. Sharockman has been with PolitiFact since 2010 and served most recently as the editor of PunditFact, a website dedicated to checking claims by pundits, columnists, bloggers and the hosts and guests of talk shows. He was a 2016-17 Reynolds Fellow at the University of Missouri and taught a class on political fact-checking at the University of Missouri School of Journalism.
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Check out the full 2019 ACI-NA Annual Conference and Exhibition agenda here.
 Aligning Organizational Structure to New Demands
Business as we know it is changing significantly and airport operators are no exception. Innovation, changing customer expectations and increased pressure for greater non-aeronautical revenue generation are just some of the factors pushing leaders to re-think how their organization prepares for these new challenges. Hear from airport leaders on how they’re structuring their organizations, creating more cross-functionality and working closer with stakeholders to better serve their customers and communities.
 How to Be More Financially Resilient?
The Great Recession ended in 2009. A decade later economic indicators show the next recession may be on the horizon. Economists are hedging their bets by forecasting a downturn in the economy, if not a recession, over the next 12-24 months. If history has taught us anything, it is that the airline industry is more sensitive to economic downturns, as personnel and business travel budgets decline. And, as airline traffic declines, so do airport revenues that are tied to enplaned passengers. Is your airport financially and operationally ready to weather another recession? Join the conversation with your fellow airport executives and build your toolkit to ensure your airport is prepared.
 Complex World of Airport Construction
Airport capital projects worldwide are on the rise and the growth in terminals, runways and infrastructure construction shows no signs of slowing. A significant number of airports currently have major expansion programs in the works, which will certainly result in major construction going forward. As the ACI-NA Airport Infrastructure Needs Study, Terminally Challenged, found, airports in the U.S. face over $128 billion in infrastructure needs between now and 2023. Proportional needs exist in Canada. Our panel will discuss how airports in both countries are using innovative planning and design processes, capital program management techniques and project delivery strategies to meet these needs on-time, on-budget and on-quality.
 Enabling 21st Century Passenger Processing
The most successful airports have focused on passenger processing technologies and new solutions to improve the passenger experience and maximize operational efficiency. Passengers are constantly connected with smartphones, and as such, passengers demand an increased level of personalized service. Adopting a new passenger processing experience can optimize capacity of existing facilities and lower operational expenditures. Make sure you are taking advantage of resources to better serve your customers, avoid disruptions and increase passenger satisfaction.
 Managing Changing Risks in Aviation
Airports of today are faced with an increasingly complex and evolving plethora of risks and challenges, such as unmanned aerial systems, climate change, cyber-attacks and PFAS contamination. How does airport leadership ensure they are focusing on the right priorities? What processes can help review and evaluate not only risks but also opportunities? How do you bring together your staff to solve these issues using a multi-disciplinary approach? In this session, learn about how your organization can be structured to proactively manage today’s risks and be prepared for tomorrow’s unknowns.
 North American Aviation Security Dialogue
Evolving threats to civil aviation such as those posed by creatively concealed explosives, large crowds in public areas and unmanned aircraft systems (UAS), present a unique challenge for both regulators and airport operators. Technology is an essential component in enhancing the security of the aviation system. In order to improve security effectiveness while managing budgetary constraints, it is important for agencies and the industry to collaborate on effective processes, procedures and technology. Don’t miss this opportunity to talk directly with senior TSA and CATSA representatives about initiatives to stay ahead of the latest threats.
 The Transnational Regulatory Picture
Join us for this perennial transnational favorite, which provides the opportunity to interact face-to face with senior officials from both Transport Canada and the FAA. In this year’s session, we will be discussing the latest regulatory landscape, reform efforts from both agencies, key policy initiatives and a look ahead. This is always an informative and engaging session and provides a superb opportunity to ask questions and discuss concerns.
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Be sure to tweet comments and photos while you are at the 2019 ACI-NA Annual Conference and Exhibition. Mention @airportscouncil and use the hashtag #airports19.
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Just because you’re at a conference doesn’t mean the world stops. Centerlines LIVE will continue providing the latest industry news while Centerlines Today is on hiatus. This section will feature the latest industry news so you don’t miss a beat while networking with old friends and new connections.
>> Greenville-Spartanburg International Airport triples handling capacity with new cargo facility
Greenville-Spartanburg International Airport (GSP) unveiled its new $33 million cargo facility yesterday. The new facility is intended to support the airport’s ability to handle domestic and international freight.
>> Evansville Regional Airport begins solar project
A celebration was held Monday at Evansville Regional Airport to commemorate the beginning of construction of a new $6.5 million solar covered parking canopy. The parking installation will generate 1.3 megawatts of power and will supply one-half of the terminal’s power. The new canopy will cover nearly 400 parking spaces and will be the largest of its kind in the U.S.
>> With 1 year until the new Salt Lake City International Airport opens, what's left to do?
An immense structure now towers over the existing terminals at Salt Lake City International Airport. One year from now, that facility will open to the public, replacing the airport that has served Utah since the 1960s. Airport Executive Director Bill Wyatt says everything is on schedule.
>> Delta expands facial recognition technology to 4 airports
Delta Air Lines is launching biometric technology at more airports across the United States as a means to speed up the boarding process at airports and make traveling more efficient. The airline said it expanded its facial recognition technology to four more airports over the last year – Detroit, Minneapolis-St Paul, Salt Lake City and Los Angeles.
>> United Airlines' new app has so far saved 40,000 flight connections
United Airlines’ ConnectionSaver tool, released in June 2019, has already proven its value to the company and its customers in under three months’ time. To date, the product has helped United to save the connections of about 40,000 passengers, just weeks since the app was expanded to serve all of United’s domestic hubs.
>> Southwest Airlines employees could land Boeing 737 reimbursement
The financial damage incurred by airlines over the grounding of Boeing MAX 737 has at least one carrier taking the economic blow to its employees into consideration.
>> British Airline pilots begin first strike in 100-year history leaving hundreds of planes grounded
Britain’s airports were eerily quiet yesterday morning as the first day of a British Airways pilot strike began – the first for the company in its 100 years of operation. Tens of thousands of passengers have been affected. British Airways normally operates up to 850 flights a day, and they have cancelled almost all of them, including international flights into Great Britain from North America.
>> Heathrow airport says it aims to stay open during drone disruption
Britain’s Heathrow Airport said it will work to ensure it stays open and can operate safely during planned drone disruption by climate activists due to start on Friday. A group calling itself Heathrow Pause has said it plans to disrupt the airport with toy dronesstarting Sept. 13, a step they hope will ground flights and put pressure on the government to take tougher steps to reduce carbon emissions.
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The latest issue of Centerlines, ACI-NA’s flagship magazine is here! Each topic and article was carefully selected to position 2019 annual conference attendees ahead of the curve. Read the articles below or stop by registration to pick up a copy!
Evolution of the C-Suite: The airport C-suite has changed over the years, and it no longer just includes the big four – CEO, CFO, COO and CIO. New roles have emerged and they have a purpose: to help address important areas for an airport’s success.
Pressure Points of Revenue: Airports require constant renovations and upgrades to keep up with passenger demand, innovative technology and sustainability goals. But finding funding to pay for these necessary upgrades takes some creativity – especially when faced with insufficient revenue.
2020 Vision: Learning about new trends is what drives success for the future. Find out what the future holds in concessions, transportation and construction.
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