Service Management Group, a leading customer feedback management firm, has partnered with Florence, Ala.-based Books-A-Million to provide the omnichannel book retailer a better understanding of its employee lifecycle and experience, including identifying key drivers impacting engagement, opportunities to improve training and how managers can help staff reach their full potential.

 

Mongolian Concepts has selected Austin-based T3, an innovation agency, to develop a responsive web design for Genghis Grill that creates a branded online ordering and loyalty experience.

 

Famous Dave’s, pioneers of authentic barbecue with over 150 locations nationwide, has selected Mobivity Holdings Corporation’s recurrency technology to drive increases in customer frequency and spend throughout its network.

 

Alipay, the world's leading digital payments platform, announced it will be partnering with global restaurateur HMSHost to enable mobile payment options for Chinese tourists across major North American airports.

Afterpay, an innovative digital platform that offers interest-free installment plans for online and in-store purchases, launched its first U.S.-based in-store solution at the REVOLVE pop-up shop in New York City. REVOLVE, the next generation retailer for fashion-savvy millennial consumers, hosted the event October 23-28, as part of its #REVOLVEaroundtheworld initiative.