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 Latest News
Virginia NENA is forming an ENP study group for those who are interested in achieving ENP certification! Being part of a study group is a great way to learn and support others trying to become ENP-certified. The group will meet via weekly conference call on Mondays at 2PM Eastern. The first conference call will be on Monday, August 7, and the group will meet for 8-9 weeks. Prior to expressing an interest in participating in the study group, please do the following:
  
Check out this video to learn more about Sally’s daily process and how it ensures constant GIS support for mission critical 9-1-1 environments and provides accurate location information.
Are you having trouble finding the time to search through all of the available positions on the NENA Career Board? Make sure the perfect opportunity doesn’t pass you by. Create a personal job alert and new jobs that match your search criteria will be emailed directly to you. You can also have your resume evaluated for FREE. Upload your resume to the NENA Job Board and find out how!
It's the season to get away, and NENA and HotelStorm are bringing exclusive hotel discounts to our members! Planning a much-needed summer vacation? HotelStorm provides savings of 10-55% over other online travel agencies. HotelStorm is a great option for:
 Training Update
Developing 9-1-1 Champions Through Public Education
Wednesday, July 26 | 3PM Eastern (live) or On-demand $50 for NENA Members | $85 for Non-members Click here to register! Since its inception, 9-1-1 has run a never-ending race to keep pace with technological advances, meet the public’s expectations, and ensure the safety of field responders. Are you having trouble getting your core messages out? Do those in your community have misconceptions about how 9-1-1 works and what it can (and can’t) do? Join us for this hour-long webinar where you’ll learn how to create a public education program that turns your citizens into 9-1-1 champions! We’ll discuss:
Presenter: Kelly Williams, ENP - North Central Texas Council of Governments CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section. Can't attend on the 26th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive. Webinar Access Info: Dial-in and web-access details will be provided to attendees via email the week of the webinar. 07.31.17 (5-day course) | Center Manager Certification Program (CMCP) | Naples, FL | Register View the NENA Education Calendar to see additional upcoming classes!
 Document Announcements
The NENA Protocol for Handling Calls Regarding Human Trafficking Information Document provides a recommended procedure for handling calls concerning human trafficking victims and/or credible community tips. Guidance is provided relating to the collection of information by telecommunicators, which is vital to the speedy rescue of human trafficking victims in life threatening situations or in need of immediate rescue. Guidance is also provided on recommended procedures for handling information reporting of human trafficking situations. This NENA Information Document provides a baseline Standing Operating Procedure (SOP) for handling human trafficking related calls that PSAPs can utilize to develop an agency-specific SOP.
Comments on any of the below documents are due by 12AM Eastern on August 4, 2017. Contact the NENA Committee Resource Manager with any questions.
The NENA Virtual PSAP Management Information Document is a guide for PSAP authority staff and policy makers to evaluate and consider the opportunities and challenges presented with the Next Generation 9‑1‑1 systems as they relate to personnel and PSAP management, such as the considerations that might be necessary for employing virtual workers for the traditional PSAP environment. See the full document. Click here for comment submission instructions. The NENA PSAP Site Characteristics Information Document is a guide for PSAP managers and for the designers, manufacturers, and installers of PSAP CPE (Customer Premises Equipment). Most of the material in this document applies to equipment hosted in both E9‑1‑1 and NG9‑1‑1 PSAPs. It identifies the required and desirable characteristics of the PSAP facilities that house the supporting CPE. See the full document. Click here for comment submission instructions. **2nd review due to substantive changes** The NENA Call Blocking Information Document provides guidance to PSAP administrators regarding what conditions should be required for a PSAP to identify a calling number as a problem source and develop a draft policy for having that source blocked. This document also provides guidance on how to determine if the problem is resolved and the criteria to un-block the number. This document focuses on threats from individual sources; it does not address Distributed Denial of Service (DDoS) attacks where large numbers of individual sources are coordinated to simultaneously launch attacks. See the full document. Click here for comment submission instructions.
 Volunteers Wanted
NENA is looking for subject matter experts to help create the standards which support product development, PSAP Operations, and the implementation of NG9-1-1. With the goal of full NG9-1-1 roll-out by the end of 2020, this is your chance to literally help shape and write the future of 9-1-1. Although we welcome volunteers from all 9-1-1 backgrounds and with knowledge or experience in any area, we currently have significant needs to help write draft text in the following areas:
Contact the NENA Committee Resource Manager for information on how to get involved! A new working group focused on the Internet of Things (IoT) and external applications (apps) is seeking volunteers to assist in creating a document describing the impact of IoT devices and emergency applications on NG9-1-1. This document will provide guidance to 9-1-1 professionals, application/device vendors, and data management/monitoring entities for NENA-endorsed methodology for NG9-1-1 interaction by IoT devices and emergency calling applications. The working group may also determine mechanisms by which attachments (such as images or videos) are either conveyed with or made available within a 9-1-1 call and determine how data provided by applications or devices is made available to and accessed by call takers and responders. Additionally, the group may determine mechanisms (signaling etc.) by which applications and devices place automatic or manual 9-1-1 calls, including situations where the person initiating the call is remote, or gets bridged into a 9-1-1 call. Click here to join this working group.
 Featured Job OpeningsExecutive Director l Charlottesville-UVA-Albermarle County ECC l Charlottesville, VA
NG911 National Account Manager l Hamilton Telecommunications l U.S. RMS Administrator l Charleston County Consolidated 9-1-1 Center l North Charleston, SC Telecommunicator l Genesee County 9-1-1 Consortium l Flint, MI Project Engineer l Zetron l Redmond, WA Visit the NENA Career Center to see other available jobs or post your opening today!
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Sally’s day-to-day work is all about updating and maintaining the quality of her agency’s GIS data. Every day she works towards the goal of continually achieving public safety grade GIS data for use in her 9-1-1 system. To help with this task, Sally follows a GIS continuous maintenance process which aids in ensuring her GIS data is highly accurate and as real time as possible.
