ACI-NA Centerlines Live
Welcome to Fort Worth from Our 2017 Host

On behalf of entire team at Dallas Fort Worth International Airport, I wish you a warm welcome to the 2017 ACI-NA Annual Conference & Exhibition.

DFW Airport is proud to serve as the host and sponsor for the ACI-NA Annual Conference, welcoming delegates from over 200 airports across North America as they come to network, share best practices and collaborate on common goals.

Over the next couple of days, attendees will have access to a wide range of seminars, educational sessions, exhibitions and technologies to help keep pace with our fast moving industry. Whether it’s sustainability, customer service, airfield infrastructure or implementing new safety and security measures, there is a lot we can learn from each other through open dialogue and shared experiences.

As this conference takes off, we’re confident you will experience a great helping of our world-renowned Texas hospitality, which is readily available everywhere you go.

Thank you for joining us and enjoy the conference! 

Sean Donohue
CEO, Dallas Fort Worth International Airport

Paradies Lagardere
ABM Industries, Inc
Monday's Agenda at a Glance

7:30 AM – 5:00 PM: Press Office Open (Closed from 2:45 PM – 3:30 PM for Press Briefing)

7:30 AM – 7:00 PM: Check-in / Registration (Level 100 Concourse)

7:30 AM – 10:00 AM: Exhibition Hall Open (Continental Breakfast in Exhibit Hall from 7:30 AM- 9:00 AM)

8:00 AM – 8:45 AM: Exhibit Hall Classroom Education Session: The Changing World of Slots and What It Means For Airports

9:00 AM – 9:45 AM: Exhibit Hall Classroom Education Session: Risk Management: Planning Before a Crisis Occurs

10:00 AM – 12:00 PM: General Session I: Welcome and Keynote Address

12:00 PM – 3:00 PM: Exhibition Hall Open (Lunch Served in Exhibit Hall from 12:00 PM – 1:30 PM)

1:30 PM – 2:15 PM: Exhibit Hall Classroom Education Session: Airport Capital Program Showcase

2:15 PM – 2:45 PM: Airport Carbon Accreditation Ceremony

2:45 PM – 3:30 PM: Press Briefing

3:30 PM – 4:15 PM: General Session II: Redefining the Airport Customer Experience

4:30 PM – 5:30 PM: Concurrent Education Sessions

5:30 PM – 7:00 PM: Exhibition Hall Open (Reception in Exhibit Hall)
Yesterday's Happenings

Exhibition Hall Grand Opening Highlights and Photos


The grand opening of the 2017 ACI-NA Annual Conference and Exhibition hall made for a great opportunity to catch up with old friends and make new connections! 

A merry band of drummers decked out in Dallas Cowboys attire had attendees marching to their beat! 

The ACI-NA pre-conference committee meetings and workshops came to a close yesterday with great participation and high energy! 



Guess what came to visit? A longhorn stopped by the ACI-NA Annual Conference and Exhibition yesterday for a photo shoot sponsored by TransSolutions. Can y'all tell attendees were excited?

Meet Today's Keynotes

Rich Karlgaard
Editor-at-Large and Global Futurist
Award-winning entrepreneur-turned-publisher, columnist, author and television commentator Rich Karlgaard will provide his unique insights on the economic and investment trends driving the global business marketplace and how the future of travel fits into the big picture. 

Shane O’Flaherty
National Director, Hospitality & Transportation
Shifting traveler profiles and expectations for more connected experiences, often set across industries, is raising the bar throughout the travel journey. Advances in technology-- e.g. Artificial Intelligence, Cognitive Services, Internet of Things (IoT), Blockchain, and Virtual/Mixed Reality—are opening up a tremendous opportunity to drive revenue, lower operating costs, increase efficiencies, empower employees and create new business models in ways we only talked about in the past. The future is already here.
Learn how these and other technologies can help you better address customer and business needs to transform the customer journey and drive business results. Learn how to approach these disruptive opportunities in flexible ways to "future proof" yourself.
Aviation Headlines

Just because you're at a conference doesn't mean the world stops. This section will feature the latest industry news so you don't miss a beat while networking with old friends and new connections.

>> Airport makeover results encouraging to Pittsburgh
Two airports that underwent makeovers comparable to the $1.1 billion project that Allegheny County Airport Authority officials are considering saw traffic and their local economies grow after their new terminals opened. Read the full article >>

>> New master plan approved for Tulsa International Airport
The Tulsa Airport Authority and Tulsa Airports Improvement Trust has approved a new master plan for Tulsa International Airport that includes the addition of a new third runway on the east side of the airport. Read the full article >>

>> Lyft now available at Lehigh Valley International Airport
Lehigh Valley International Airport has partnered with the growing rideshare service, Lyft, effective immediately. Read the full article >>

>> San Diego Airport program to reduce noise levels in nearby homes
San Diego International Airport has received two grants totaling nearly $14 million, part of a $318.1 million package of grants to 78 airports in 34 states, to provide infrastructure upgrades. The grant funding will be used to continue the airport’s Quieter Home Program. Read the full article >>

>> "The Myrtle Beach ... area is in high-demand." MYR sees uptick in business
Business is booming at the Myrtle Beach International Airport. Last month a total of 301,895 passengers went through the airport, making for a 22-percent increase compared with August 2016. Read the full article >>

>> Canada Summer Games athletes help airport set passenger record
Winnipeg Richardson International Airport has set another record for passenger volumes in a single month. August was the busiest month ever for the airport, with 447,382 passengers passing through the terminal, an increase of 13 percent increase from August 2016. Read the full article >>

>> Frontier Airlines fined $1.5 million over long tarmac waits at DEN
Federal transportation authorities have fined Frontier Airlines $1.5 million for lengthy tarmac delays at Denver International Airport during a snowstorm last December that stranded passengers aboard 12 of its planes for more than three hours. Read the full article >>

>> San Diego International Airport unveils solar-powered art display
San Diego International Airport officials and Ueberall International artist team unveiled a new public art installation Wednesday. The art project is called DAZZLE, and it's a solar powered, 1,600-foot piece of art featuring 2,100 e-paper panels individually controlled by a computer, creating complex designs and animations. Read the full article >

>> Hawaiian Airlines expands New Zealand flights
Hawaiian Airlines is expanding its New Zealand service with up to five nonstop flights weekly between Auckland and Honolulu starting in March. Read the full article >>

Download the Conference App
Make the most of your ACI-NA Conference experience by downloading the ACI-NA Conferences app on your smartphone or tablet. Sponsored by CH2M, the ACI-NA Conferences app lets you search the participant list, connect with attendees, customize your agenda, and much more!
Get the app now by searching "ACI-NA Conferences" in the App Store or Google Play.

To access the ACI-NA Annual Conference and Exhibition App:
Username: Email used to register for the conference
Password: airports 
Airport Lounge Development
Join the Twitter Conversation
Be sure to tweet comments and photos leading up to the 2017 ACI-NA Annual Conference and Exhibition. Mention @airportscouncil and use the hashtag #airports17
Today's Agenda Highlights

Check out the full 2017 ACI-NA Annual Conference and Exhibition agenda here.

The Changing World of Slots and What It Means for Airports: 300 airports around the world are designated as constrained with two levels of management –facilitated coordination and outright slot control. Whether your airport is a small-hub or the largest hub, access to facilitated or slot-controlled airports is a key issue for domestic and international air service. Historically, the International Air Transport Association (IATA) has controlled the seasonal slot allocation process using its Worldwide Slot Guidelines (WSG). ACI is now working to bring change to the slot process and the management of slot allocation. Join this session to learn the latest updates on the WSG Strategic Review and its implications for U.S. and Canadian airport operators.

Risk Management: Planning Before a Crisis Occurs: Crisis management is a hot topic for airports, but often it only relates to managing crisis communications or maintaining or restoring operations. What about the other aspects of crisis management? This panel will explore various risks that aren’t necessarily at the forefront of planning—such as legal/liability and reputational impacts. What contracts can you put in place before an event occurs, and what insurance coverage and services can help you respond to a crisis?

Airport Capital Program Showcase: The last several years have been exciting for planning and development of North American airports featuring innovative terminal, airside, and landside projects at airports of all sizes. Whether these projects have focused on the rehabilitation and re-lifeing existing infrastructure or providing entirely new facilities, there are lessons to be learned from these capital projects.

Cyber Resilience: Safeguarding the Airport: Cyber threats are a complex and ever present risk in today’s operating environment. No one is completely safe from cyber attacks, including airports. Desktop computers, servers, and network devices are not the only vulnerable technologies, as cyber attacks come in many different forms. Every airport should have a cybersecurity program as an executive management goal to protect against risks to physical infrastructure, digital assets, and brand reputation.

Community Outreach Programs; Make Your Airport an Inclusive Representative of its Community: In this session learn about alternative talent pools that can help make your airport a hero in your community! Partnering with local and national partners, airport operators are establishing programs that support workforce development and promote a healthy community. Don’t miss this opportunity to hear about unique programs that provide underserved communities in the United States and Canada with needed resources while benefiting airport operators, airlines and concessionaires.

Sustainability’s Competitive Edge – How Sustainability Strengthens the Airport-Airline Partnership: Mutual success requires that airports and airlines work together towards sustainability. Learn the secrets for an effective partnership from airport CEOs and airline representatives that are working together, using the multiple facets of sustainability (economic viability, operational efficiency, natural resource conservation and social responsibility or EONS). Don’t miss this opportunity to identify the areas where your airport and airlines can better coordinate to achieve sustainability goals, including bringing bio fuels on-line, electrification of ground support equipment and obtaining better operating results at lower costs.

Thank You to the 2017 Annual Conference Sponsors
2017 Annual Conference Reading List


The latest issue of Centerlines, ACI-NA’s flagship magazine, is here! Each topic and article was carefully selected to position 2017 annual conference attendees ahead of the curve. Read the articles below or stop by registration to pick up a copy!

A Brand-New Energy—A Look at the Industry’s Emerging Leaders: ACI-NA profiled 20 first time airport directors who have assumed their roles within the last three years. Explore how their new ways of approaching industry challenges are paving new paths forward for the next generation of airport industry leaders.

Post-Crisis Transformations: Through collaboration, risk-based approaches, and reliance on credible intelligence, airports continue to ensure that the safety and security of the traveling public remains their top priority, while facing new global threats to aviation security.

Energy, Efficiency and Sustainability Working Together: Airports are taking new approaches to longstanding sustainability priorities, and leveraging airport resources to contribute to the success of their communities. Learn how airports are tackling sustainability to improve airport operations.

Airports Cater to Great Expectations: Explore how airports are developing new and innovative approaches to airport passenger amenities, while continually working with their concessionaire partners to enhance the passenger experience and strengthen the bottom line.

Naylor Association Solutions
Naylor Association Solutions



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