ACI-NA Centerlines Live
 

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GENERAL SESSION 1: KEYNOTE ADDRESS
Rich Karlgaard
Editor-at-Large and Global Futurist
Forbes
Award-winning entrepreneur-turned-publisher, columnist, author and television commentator Rich Karlgaard will provide his unique insights on the economic and investment trends driving the global business marketplace and how the future of travel fits into the big picture. 

GENERAL SESSION 2:  REDEFINING THE AIRPORT CUSTOMER EXPEREINCE
Shane O’Flaherty
National Director, Hospitality & Transportation
Microsoft
Shifting traveler profiles and expectations for more connected experiences, often set across industries, is raising the bar throughout the travel journey. Advances in technology-- e.g. Artificial Intelligence, Cognitive Services, Internet of Things (IoT), Blockchain, and Virtual/Mixed Reality—are opening up a tremendous opportunity to drive revenue, lower operating costs, increase efficiencies, empower employees and create new business models in ways we only talked about in the past. The future is already here.
 
Learn how these and other technologies can help you better address customer and business needs to transform the customer journey and drive business results. Learn how to approach these disruptive opportunities in flexible ways to "future proof" yourself.
 

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