Are you doing everything possible to ensure your customers are having a pleasant shopping experience at your store?
Statistics show that only 1 out of every 10 customers will voice an opinion. Remember, good news travels fast, bad news travels faster.
The WRLA has partnered with one of the leading appraisal firms in Canada to conduct the Mystery Shop program. They use professional shoppers who know what to look for and what to ask. They will conduct an honest and fair evaluation of your business.