NEW FROM NRHA: LEARN HOW TO SELL THE ENTIRE PROJECT

Each Project PRO module combines project videos from NRHA’s consumer website for dealers, PlanItDIY.com. Those videos feature valuable selling skills to teach associates how to complete the project, as well as how to sell it. Modules cover common DIY projects, such as Priming and Painting Interior Walls, Fixing a Leaky Toilet and Installing Electrical Outlets and Switches. They also explain how to deliver better customer service and increase transaction sizes.
Click here for more information on NRHA’s Project Pro Courses.

MAKE TRAINING MANDATORY
One sure fire way to get your staff to take training is to make it mandatory. Many dealers are using online product knowledge training as part of a new employee’s probation period. One of the things required for keeping their job after that initial period is to complete one of the courses.
Veteran employees can benefit from a refresher course as well. However, we realize that they may need to be encouraged to accept the mandatory training rule. Give them a friendly challenge: ask them to take the online test from one of the chapters in the Basic Training Courses. They will likely be surprised by just how much they’ve forgotten. Making some training through the year a prerequisite before each employee’s annual review is another effective way to draw more staff into taking training.

Remember, all training and testing is done online and NRHA keeps track of each student’s progress for you.

BACK TO BASICS
The best place to start with NRHA training is NRHA’s Basic Training Courses in Hardware and Basic Training in Building Materials. These courses include:

• 11 Core Hardlines and 9 Building Materials Chapters
• Product Photos & Descriptions
• Frequently Asked Questions
• Upselling & Add-On Selling Techniques
• Selling Skills
• Merchandising Techniques

WRLA IN PARTNERSHIP WITH NRHA
The goal of the North American Retail Hardware Association is to help independent hardware and home improvement retailers become better and more profitable merchants through a wide array of educational and training programs, financial management resources, and human resource tools that are all available online. WRLA members get unlimited access to a full range of training and management services when they join NRHA through the WRLA.

CLICK HERE for more information about the WRLA or CLICK HERE for more information about NRHA.