Are you doing everything possible to ensure your customers are having a pleasant shopping experience at

your store? Statistics show that only 1 out of every 10 customers voices an opinion. Remember, good news travels fast, bad news travels faster!

 

Ask yourself...

• Would I return if I was a customer?
• Would I tell others about the customer service?
• Would I walk away feeling it was a pleasure doing business with your company?

The WRLA has partnered with one of the leading appraisal firms in Canada to conduct the Mystery Shop. They use professional shoppers who know what to look for and what to ask. They will conduct an honest and fair evaluation of your business.

 

The Mystery Shopper Program will provide you with the following:

• An objective view of your business
• A detailed report card including exterior and interior appearance, and customer service.
• An opportunity to focus on your training.
• Ways to increase customer satisfaction, sales and profits.
• Each store will be shopped a minimum of two shops to allow for an honest assessment of your business.