Try WRLA's Mystery Shopper Program Today!
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The Mystery Shopper Program can best be described by asking yourself these three questions:
- Would I return if I was a customer?
- Would I tell others about your service?
- Would I walk away feeling it was a pleasure doing business with your company?
The Mystery Shopper Program will look at:
- cleanliness and general appearance of store
- displays well-stocked and well-signed
- were they approached by a sales associate
- appearance of sales staff
- degree of product knowledge shown by staff
- knowledge of competition
- was checkout associate friendly and courteous
The Mystery Shopper Program will provide you with:
- an objective view of your business
- a detailed report card
- an opportunity to focus your training and/or housekeeping in specific areas
- ways to increase customer satisfaction, sales, and profits
