IIAV NEWSLETTER

Independent Insurance Agents of Virginia


February 2013
WELCOME

New Agency Members:
   - New Horizon Insurance Services LLC, Amelia, District 4
   - Mid South Assurance, Richmond, District 3


New Associate Members:
   - AdvantaClean, Mechanicsville

 
FROM THE DESK OF THE PRESIDENT AND CEO
"Clearly confused" is not only an oxymoron, but if we aren’t careful in the way we draft our email and text communications, we can leave the recipient(s) "clearly confused." In particular, the tone of an email can often be misconstrued.

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204301&issueID=26481 to view the full article online.

 
STATE & NATIONAL NEWS
The Internal Revenue Service recently released updated income tax withholding tables for 2013 reflecting early January changes by Congress.

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204317&issueID=26481 to view the full article online.

 
The State Corporation Commission (SCC) has approved revisions to the premium levels charged for workers’ compensation insurance in Virginia.

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204318&issueID=26481 to view the full article online.

 
From Joan C. Morningstar, Office Director, Diplomatic Motor Vehicles

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204331&issueID=26481 to view the full article online.

 
IIAV NEWS
IIAV would like to welcome Meagan Cox, our newest intern who will be spending the next few months with us.

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204636&issueID=26481 to view the full article online.

 
For the past year and half this eNewsletter has featured an IIAV member agency as being "on the move." By being so recognized, each of us has enjoyed the opportunity to glimpse into the operations of a selected agency, meet some of the principals, capture the agency’s history and growth, and by doing so hopefully learn much about that agency’s remarkable growth.

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204302&issueID=26481 to view the full article online.

 
See what is happening with IIAV, VAIA and the Young Agents on Facebook.

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204303&issueID=26481 to view the full article online.

 
UPCOMING EVENTS
EDUCATION
Sign up for classes and events online at www.iiav.com. To register at member prices, you MUST enter your member ID and password. If you do not have this information, please call IIAV at 1-800-288-4428.

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204676&issueID=26481 to view the full article online.

 
This one-hour course is an intermediate course aimed at providing participants with a look at the insurance implications of personal "trusts."

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204638&issueID=26481 to view the full article online.

 
Created by IIABA and Swiss Re Corporate Solutions, "E&O Risk Management: Meeting the Challenge of Change" is the new seminar that policyholders can attend to receive a 10 percent loss control credit on the E&O policy.

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204635&issueID=26481 to view the full article online.

 
You can earn the AAI designation by completing all nine segments, passing the exam for each and completing the online Ethics Course. The AAI is a nationally recognized The Institutes-AICPCU designation.

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204304&issueID=26481 to view the full article online.

 
The Accredited Customer Service Representative (ACSR) is a national AICPCU designation program designed to improve customer service and technical skills of insurance staff.

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204305&issueID=26481 to view the full article online.

 
This IRMI designation offers knowledge, credibility and differentiation that will be helpful in many factors of the insurance industry. The completion of the CRIS program can lead to increased sales, structuring of better insurance programs along with career advancement.

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204306&issueID=26481 to view the full article online.

 
IIAV and VAIA offer a variety of different topics, even designation courses, which can be brought to your office. Make scheduling of training easier on your agency by having courses in-house.

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204307&issueID=26481 to view the full article online.

 
VIRGINIA ASSOCIATION OF INSURANCE AGENTS
Thank you to Jenifer Reinhart of Scott Insurance who volunteered her time on Dec.17, 2012 to talk to high school students at Nottoway High School about insurance.

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204640&issueID=26481 to view the full article online.

 
VAIA & IIAV offers both Property & Casualty and Life, Health & Annuities pre-licensing classes in Manassas, Richmond and Virginia Beach. We also offer in-house and self-study programs.

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204308&issueID=26481 to view the full article online.

 
The Insurance Career Center is a great place to post positions you have within your agency or company. Anything from part-time to full-time to internships can be found on this career board.

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204309&issueID=26481 to view the full article online.

 
IIAV MEMBER RESOURCES
Question 1: What are the most important qualities to look for in a potential job candidate? Question 2: One of my employees just received a jury duty notice, but it is at a critical time of year for our business and we can’t afford for the employee to be gone. Is there a way we can request an exemption to the court?

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204310&issueID=26481 to view the full article online.

 
So, you have a key employee and as part of the employment contract you want to put this individual on a non-compete agreement so they don’t jump ship and start their own company with your knowledge, technology and trade secrets.

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204314&issueID=26481 to view the full article online.

 
E&O SPOTLIGHT
Betty is a CSR for an agency specializing in commercial insurance. She primarily works with Bob, one of the agency’s top producers. Bob’s practice is to meet with the clients and discuss insurance over a meal, where he usually takes general notes then follows up with Betty about any changes that need to be made.

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204315&issueID=26481 to view the full article online.

 
Whether your agency operates in a totally automated environment, is still paper-based, or exists anywhere in between, file documentation is rule number one when it comes to protecting against errors and omissions losses.

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204316&issueID=26481 to view the full article online.

 
Atlantic Specialty Lines, Inc.
Gateway Specialty Insurance
Imperial PFS. Credit Companies, Inc.
Harleysville Insurance Companies
Apogee Insurance Group
IIAV Partners
We asked: For the calendar year, did your agency’s revenues?

Visit https://www.naylornetwork.com/via-nwl/articles/indexV2.asp?aid=204311&issueID=26481 to view the full article online.