September 2019

The Virginia Banking eNewsletter is a monthly supplement to Virginia Banking magazine, intended to help you stay on top of industry knowledge via current trends data and insights.

From the VBA
The VBA is dedicated to partnering with companies that can provide our member banks with quality products and services which help with bank operational efficiencies in saving time, money and resources. With the guidance of the VBA Management Services, Inc. (MSI) Board of Directors, a wholly-owned subsidiary of the Virginia Bankers Association, the VBA completes a stringent, ongoing due diligence review of each endorsed provider to ensure that we are offering high value, dependable solutions that our members can count on.
Bankers On The Move & Recent Promotions

American National Bank & Trust Co.
Jeffrey Farrar – Executive Vice President, Chief Operating Officer

Atlantic Union Bank
Frank Russell Ellett – Board of Directors
Nicole Rainey – Commercial Banking Assistant III

First Sentinel Bank
Bobby Reece – Business Development Officer

Taylor Bank
Reta Collins – Electronic Services Representative
Holly Hogan – Electronic Services Representative

Delta Dental of Virginia
Computer Services Inc
Industry News & Trends
The latest edition of "Richmond Fed at a Glance" includes excerpts from Bank President Tom Barkin's recent talk addressing the ways in which business and consumer confidence are key in his thinking about monetary policy. Be sure to save the date for the 2020 Financial Forecast on January 9, in downtown Richmond, where Barkin will be a featured speaker. Additional topics include an update on faster payments initiatives and how the Fed is connecting community projects with funders.
When was the last time you walked in your customers' shoes? Here you will find five simple lessons many bankers may have forgotten that will improve your customers' experience. (ABA Bank Marketing)
Digital technologies are impacting every aspect of banking. Many financial institutions are pursuing digital transformation efforts to capture the benefits of these technologies, while also hoping to keep up with fintech and big tech competitors. (The Financial Brand)
With the right people in place, all the other ingredients for success can follow, writes ABA Chairman Jeff Szyperski, former VBA chairman and Chesapeake Bank chairman, president and CEO, in his latest Chairman's Message. (ABA Banking Journal)
In the most recent American Bankers Association Washington Update, ABA President and CEO Rob Nichols discusses what it means to be a banker today, and introduces recent ABA efforts highlighting some of the banking industry's best and brightest. (ABA)
How do seasoned risk professionals fight risk management inertia? They find ways to dismantle silos and develop processes to spark discussion about risk throughout the enterprise. (N Contracts)
From VBA Partners
To keep up with today's digital leaders, financial institutions need to evolve from a back-office support function to an enabler of customer experiences. In this article, VBA Endorsed Provider TSYS explains how banks can move past process roadblocks in order to enhance the customer journey.