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Industry News
  
If there is one workplace issue that bedevils virtually every employer in the country on a daily basis it is the dilemma of employee attendance - perhaps more appropriately, the lack of attendance. Despite the rapidly expanding mandatory paid leave laws and the adoption of generous paid-time-off policies by a large number of employers, employees continue to find reasons for not coming to work.
  
The start of a new year provides the perfect opportunity for business owners to set new goals and find unique ways to improve their operations. There are plenty of different options for your 2020 resolutions, from shoring up your finances to organizing your online presence. Here are some suggestions and tips from members of the online small business community.
  
Delighting customers is more difficult than ever. The difficulty of the task is why delivering excellent customer service will pay big dividends for your organization. But, is delivering a consistently excellent customer experience worth the cost and effort? Does customer excellence deliver a good return on investment?
  
We have an employee who left unexpectedly three-quarters of the way into his shift, stating he was leaving because he was going on military leave for one year. We've not been able to reach him to get further details, and we haven't received any sort of formal documentation backing up his claim. Are we required to hold his job for him for this year?
  
As a business owner or manager, it is so easy to get caught up in the day-to-day work. It becomes difficult to take a moment, take a deep breath, look around, and reflect on what your team needs. So many owners think, “Well, I’m paying them to do it, that should be enough,” but the truth is, it isn’t. In today’s climate and with the shortage of individuals working in the trades, it is vital that managers think about motivating their team and rewarding them, or they risk losing that team entirely.
   
Chicago Faucets, a Geberit company
   
  
Simplify your estimating process, prepare accurate bids, and become more efficient and profitable. PHCC has partnered with Harrison Publishing House’s CINX platform to provide a comprehensive plumbing and piping database for accurate, in-depth material pricing to create your own pricing workbook.
Estimate Your Plumbing Bids Faster and Easier
FastEst, Inc.
Improve your estimating with the award-winning FastPIPE® Estimating Software. Includes numerous features to make your estimating process more efficient. From a fully customizable Quick Pick Menu, to a comprehensive master catalog that includes over 200,000 items, FastPIPE® Estimating Software is a must for accurate and quick estimates.  User-friendly and easy to install, and the customer support is second to none. 
Learn More
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Bradford White Corporation
      
Federated Insurance
   
M18 FUEL Pipe Threader w/ ONE-KEY
Milwaukee Tool
Milwaukee® has developed the industry’s first cordless pipe threader. The M18 FUEL™ Pipe Threader w/ ONE-KEY™ revolutionizes the pipe threading process by delivering unprecedented control for the user. With AUTOSTOP™ technology, which senses severe kickback and automatically shuts the tool off, a dedicated support arm to hold the tool stationary during threading, and an integrated die head lock that enables side-grip thread starts, this new tool redefines the threading experience.
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Education
  
This course is designed to help Plumbing Contractors fulfill their continuing education requirements with the Texas State Board of Plumbing Examiners. Fulfills the TSBPE 6 Hr Cont Ed requirement for 2019-2020 (registrations and licenses expiring Sept 30, 2019-Aug 31, 2020).
Legislative Updates
  
1.) Speaker Bonnen Makes Big Changes to Sunset Commission Membership
2.) Filing Deadline Ends, 2020 State and Federal Elections in Texas Set
3.) Strong Response to PHCC Key Contact Program — You Can Still Sign Up
   
Taco Comfort Solutions
   
Membership
  
I am pleased to report to you that Sarah Rayburn has been hired as the executive director of PHCC, succeeding Alicia Dover, who is retiring from the organization effective March 31, 2020.
  
The Plumbing-Heating-Cooling Contractors of Texas witnessed some of the most tumultuous decision making at the Texas State Capitol this year. At the close of the 2021 should there be no legislation passed to maintain statewide licensing of plumbing, the plumbers in Texas will lose this valuable designation in their occupations!
Upcoming Events
This course is designed to fulfill the requirements of The Texas State Board of Plumbing Examiners Rules Section 363.11 (d). Each student will receive a course materials binder and a 2016 NFPA 13D Standard for the Installation of Sprinkler Systems in One- and Two-Family Dwellings and Manufactured Homes manual.
Instructor: Robert Stricker
Course topics (Sat/Sun 8 am-5 pm) include:  Simple physics, Cross Connection & Backflow Devices, Drains, Waste Water, Vents, Water Supply & Sizing, Miniature Ruler & Scaling, Gas Piping & Appliance Venting, L.P.G., Water Heaters, Facility, OSHA, Americans with Disabilities Act (ADA), plumbing requirements for a multiple story structure, plumbing codes, and the Texas State Plumbing License Laws and Rules. (16 hours)
This course is designed to fulfill the requirements of The Texas State Board of Plumbing Examiners Rules Sect 363.11(b). Course fee includes a copy of the NFPA 99 current edition (2018) to keep (a $75 value).
Benefits
  
With training and education that’s developed specifically for plumbing and HVAC contractors, PHCC offers a full range of programming that is packed with insights and opportunities for business success. There’s something for every professional, at every stage of their career.