Dragline Service Specialties (DSS)
Dragline Service Specialties (DSS), a Division of Wyoming Machinery Company
North American dealer for Caterpillar’s Mining division
Scott Dubre, Service Operations Manager
12660 Hwy 64 W
Tyler, Texas 75704
t: 903-353-2200 (office); 903-747-5787 (cell)
Dragline Service Specialties (DSS) became operational August 1, 2018. DSS is focused on the Caterpillar Dragline parts and service business, providing optimal support to the mining industry across the United States. Specifically, the DSS territory covers the entire USA except Florida, Georgia and the Carolinas. Our headquarters is in Casper, Wyoming with full service facilities in Tyler, Texas, and Gillette, Wyoming and satellite facilities in Farmington, New Mexico, and Terre Haute, Indiana. DSS is a premiere Caterpillar authorized dealership providing world class product support.
Success in today’s environment requires more than the industry’s best mining equipment. It requires solutions and partnerships that extend well beyond the iron. When you choose DSS, that commitment to ongoing, above-and-beyond support comes standard. We work hand in hand with you to address your concerns: Controlling costs, boosting production, squeezing more life out of every investment, and integrating technology, data and automation in ways that make sense for mining. We’re there at your side to help you create a sustainable business that can weather any challenge.
DSS utilizes the leadership and common resources located at our main headquarters in Casper, Wyoming, to facilitate Finance and Accounting, Information Services, Human Resources, Credit and Collections, Contracts, and Warranty Management. We leverage specific resources located in Gillette, Wyoming, which include Technical Sales Management, Project Management and Service Accounting for the entire operation. By not duplicating resources we have created a consistent message to customers and are able to control expenses.
In today’s market, you’re looking to get the most value out of every part of your operation from the machines you run to the people who operate them. And if you want a true business partner, we stand together. We get to know you and your mine, so we can service our customers by working together on “the best solutions” for operating, maintaining, repairing, rebuilding and replacing major structures for your draglines.
DSS operates on the core values: Safety, Integrity, Excellence, Teamwork and Commitment. These core values unite us as a company and provide a common platform to serve all of our customers with the highest standards in the industry.