Fixed Operations Trainer Valerie Ziebron to Present at RVDA Convention/Expo
The fixed operations education track at the 2019 RV Dealers Convention/Expo will feature two workshops from Valerie Ziebron, an expert fixed operations trainer. Ziebron, a popular convention speaker, believes in creating a comfortable and engaging learning environment that focuses on real world solutions and achieves this through her mantra, “educate, motivate, and entertain.”
Ziebron’s "Scheduling Best Practices" workshop starts at 2:00 p.m. on Wednesday, Nov. 13 and will focus on straightforward best practices that are within a fixed operations department control for scheduling repairs, maintenance, sales units, and tracking workflow.
During this workshop, attendees will learn the key elements of scheduling, how to evaluate what their shop is currently doing, and best practices for improving the scheduling process.
Directly following her first workshop, Ziebron will present “Shop Talk: Mastering Communications Inside Service” at 3:15 p.m. on Wednesday. This session will provide easy-to-use tips and tools to help fixed operations professionals quickly plan effective internal shop communication. Learning outcomes for this educational session include: how to use a simple shop communication template, effective ways to keep shop meetings positive and to remove negative comments, and communication topics teams can implement into meetings.
Visit the convention website for more information about the workshops and speakers as they are announced. The schedule-at-a-glance can be viewed here and will be updated periodically as the convention approaches.
The convention is sponsored by RVDA–The National RV Dealers Association, RVDA of Canada, and the Mike Molino RV Learning Center. The tracked education program includes targeted content on F&I, sales, social media/eMarketing/BDC, fixed operations, rental operations, and general management. In its planning, the convention committee focuses on providing dynamic presentations on the most important relevant and timely topics in the RV industry. The committee strives to offer a program that includes both well-known experts from within the RV industry, as well as new presenters with fresh and thought-provoking ideas from other industries.
The Mike Molino RV Learning Center is a leading resource for targeted publications, certification programs, online learning, and live workshops – all designed exclusively for dealership staff. The professional development and educational resources offered by the Learning Center help dealers maintain professionalism and efficiency.