This month, we asked members about charging fees and damage waivers. If you have additional ideas for surveys for CRA members, please email CRA at Info@CalRental.org.
1. What type of Rentals do you have?
General Tool: 48% (10 responses)
Party: 24% (5 responses)
Both General Tool and Party: 29% (6 responses)
2. Do you charge a credit card fee?
Yes (enter the percentage in the comment field): 5% (1 response)
No: 95% (20 responses)
Additional comment:
1. But we want to some day soon.
3. Do you charge sales tax on rentals?
Yes: 41% (9 responses)
No: 59% (13 responses)
Additional comments:
1. We pay that when we purchase, less complicated.
2. Heavy equipment rental tax 2% replaces personal property tax.
4. Do you charge an environmental fee?
Yes (enter the fee in the comment field): 32% (7 responses)
No: 68% (15 responses)
Additional comments:
1. We add a 2% fuel charge to all deliveries.
2. 1%.
3. 1%.
4. Varies based on equipment.
5. 2%.
6. 3%.
7. Only at our concrete department, 2%.
5. Do you charge a damage waiver?
Yes (enter the percentage in the comment field): 82% (18 responses)
No: 18% (4 responses)
Additional comments:
1. 10% (7 responses).
2. 14% optional.
3. 15%.
4. 8%.
5. 15% “Equipment Protection Plan” not “Damage Waiver”.
6. 14% (3 responses).
7. Only on trucks.
8. 12%.
9. 13%.
6. Survey Ideas
1. Inflation
2. Rate increases after pandemic. How many times and what percentage. Customer feedback on increases.
3. How about a survey on CC processing. Note the top 3-4 processors and poll who is using which one.
CRA
http://www.calrental.org/