When a 7-month-old baby in Sullivan County, Tennessee, was found submerged in water and unresponsive, a panicked father called 911 for help. 

Overwhelmed, the father struggled to communicate the severity of the situation. Wendy Doran, the telecommunicator assisting the father and child, knew that real-time visual insights were necessary to respond to this emergency effectively. That’s when Wendy enlisted the help of RapidDeploy’s live video technology, RapidVideo, to guide the child’s father in implementing life-saving interventions. 

Download the case study to learn how RapidVideo enables telecommunicators and first responders to improve:

• Support for 911 callers by removing communication barriers in high-stress situations
• Situational awareness with real-time visuals, eliminating ambiguity
• Coordinated responses with clear communication and shared understanding