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Conversational AI: How Natural Language Technology Can Transform Agency-Community Relationships
The shift of after-hours calls to Emergency Communications Centers (ECCs) has presented an opportunity to optimize our processes, helping our dedicated operators manage the influx more effectively. While long hold times can be frustrating, they also highlight where innovative solutions could assist.
In this guide, you will:
- Learn prioritization and triaging using AI algorithms
- Discover how conversational AI software helps ensure immediate attention and effective resource deployment
- Understand the benefits of using a multilingual, self-service tool developed by law enforcement
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