PSC eNews Weekly

9-1-1 Telecommunicator, Mercy Physician Honored as ‘Behind the Scenes’ First Responders (Ca.)

Friday, October 31, 2025 -- Industry News

KGET

Organizers bestowed special recognition on Shayanne Dorado, a 9-1-1 telecommunicator with the Kern County Sheriff’s Department, and Dr. Parikshat Sharma, a Mercy Hospital physician.

Freetown (Mass.) Police Department Recognizes Officers, Telecommunicator, After Vehicle Drives Wrong Way on Route 24

Friday, October 31, 2025 -- Industry News

Fall River Reporter

The Freetown Police Department announced in a release the recognition of Sergeant Thomas Ashley, Jr., Patrolman Douglas Mongeon, Patrolman Kobey Imbert and telecommunicator Connor Bailey for their commendable actions and teamwork during a wrong-way vehicle incident on Route 24 earlier this month.

Stearns County (Minn.) Sheriff’s Office Honors Lifesaving Efforts, Dedication and Community Support at Awards Ceremony

Friday, October 31, 2025 --

KNSI

The Stearns County Sheriff’s Office held a swearing-in and awards ceremony last week, where Sheriff Steve Soyka recognized staff members whose actions exemplified extraordinary courage, dedication and commitment to public safety.

Ransomware in Public Safety

Friday, October 31, 2025 -- APCO News

Have Knowledge to Share? Speak at APCO 2026!

Friday, October 31, 2025 -- APCO News

Important Update: APCO Standards Working Group Deadline Extended

Friday, October 31, 2025 -- APCO News

Upcoming Webinar

Friday, October 31, 2025 -- APCO News

Correction: Technical Training Classes Coming in 2026

Friday, October 31, 2025 -- APCO News

Get Agency Training Program Accreditation Through APCO

Friday, October 31, 2025 -- APCO News

Blue Alerts Leveraging the Nation’s Alert and Warning Systems to Protect Our Brothers and Sisters in Blue

Friday, October 24, 2025 -- Industry News

Officer.com

APCO CEO & Executive Director Mel Maier discusses the importance of blue alerts to quickly disseminate information to law enforcement agencies, the media and the public about violent criminals who have killed, seriously injured, or pose an imminent and credible threat to law enforcement.

Skiatook (Okla.) 9-1-1 Telecommunicator Honored for Saving Baby’s Life, Meets Family in Person

Friday, October 24, 2025 -- Industry News

News9

Ashley Williams was recognized for her life-saving response after guiding a mother through CPR over the phone.

Good Samaritan, Telecommunicator Team Up to Save Man From Burning Car

Friday, October 24, 2025 --

WENY News

Tim Costello, a Ripley County telecommuicator, was honored for his guidance in helping Robert Chamblin save a man from his burning vehicle.

Surry County (N.C.) Opens Expanded 9-1-1 Emergency Communications Center With Technology Matching Major Cities

Friday, October 24, 2025 --

The Mount Airy News

The new center’s emergency operations room is approximately triple the size of the old facility, allowing staff from multiple agencies to coordinate responses during disasters, snowstorms and other major incidents.

Phishing Attacks in Emergency Communications

Friday, October 24, 2025 -- APCO News

Volunteer to Help Shape the Future of AI in Public Safety

Friday, October 24, 2025 -- APCO News

Upcoming Webinars

Friday, October 24, 2025 -- APCO News

One Week Left to Join an APCO Standards Working Group

Friday, October 24, 2025 -- APCO News

Your Team Can Still Earn CEUs with APCO 2025 Session Recordings!

Friday, October 24, 2025 -- APCO News

Get Certified as an Agency Instructor in Essential Public Safety Topics

Friday, October 24, 2025 -- APCO News

Telecommunicators Honored for Saving 2 From Burning Vehicles After Crash in Robinson Township (Pa.)

Friday, October 17, 2025 -- Industry News

4 ABC WTAE

Brian Craig, an Allegheny County telecommunicator, was among those who broke a window to pull victims out of the vehicle.

‘With Calm Confidence;’ Telecommunicator Helps Deliver Baby on Ohio Interstate

Friday, October 17, 2025 -- Industry News

K99.1 FM

Madison Sharp earned a stork pin after guiding the roadside delivery before paramedics arrived.

El Paso County (Colo.) 9-1-1 Emergency Communications Center Reopening

Friday, October 17, 2025 --

Fox 21

The $2.4 million expansion now has 20 dispatch and 22 radio consoles as the largest ECC in Colorado.

AI Threats to Emergency Communications Systems

Friday, October 17, 2025 -- APCO News

APCO Seeks a Host Committee Chairperson for APCO 2027

Friday, October 17, 2025 -- APCO News

Technical Training Classes Coming in 2026

Friday, October 17, 2025 -- APCO News

Upcoming Webinars

Friday, October 17, 2025 -- APCO News

Advance Your Leadership in Emergency Communications with APCO’s CPE Program

Friday, October 17, 2025 -- APCO News

APCO Illuminations Offers Specialized Training for ECC Professionals

Friday, October 17, 2025 -- APCO News

Lynchburg (Va.) 9-1-1 Telecommunicator Praised for Lifesaving CPR Guidance Over the Phone

Friday, October 10, 2025 -- Industry News

ABC 13 News

Amber Dizon was commended for her agile response to life-or-death situations: “you do what you can, when you can, and as fast and efficiently as you can,” she said.

Stratford (Conn.) 9-1-1 Telecommunicators Honored With Unit Citation at Statewide EMS Awards Ceremony

Friday, October 10, 2025 -- Industry News

Doingitlocal.com

Estefani Escalante, Suzanne (Suzi) Smolinsky and Paul Tighe were recognized for professionalism, teamwork and dedication in connection with an emergency involving an overturned boat with four people on board.

Southern Tier 9-1-1 Emergency Communications Centers Receive $4.4 Million in State Funding

Friday, October 10, 2025 -- Industry News

12 News First Alert Weather

The money will be used to support Next Generation 9-1-1 technology in New York emergency communications centers.

Retired 9-1-1 Denver (Colo.) Telecommunicator Continues to Serve Community Through Youth Programs

Friday, October 10, 2025 --

Denver 7 ABC

April Overman connects kids to law enforcement by volunteering with the Denver Police Museum.

Mambajao, Camiguin (Philippines), Launches 9-1-1 Emergency Communications Center

Friday, October 10, 2025 --

MSN

Officials say citizens and tourists now have access to advanced emergency response with the high-tech operation.

APCO 2026 Call for Speakers Is Now Open!

Friday, October 10, 2025 -- APCO News

APCO Hosts First AI Summit

Friday, October 10, 2025 -- APCO News

How AI Protects Emergency Communications

Friday, October 10, 2025 -- APCO News

Bring APCO 2025 Training to Your Team Anytime, Anywhere

Friday, October 10, 2025 -- APCO News

Upcoming Webinars

Friday, October 10, 2025 -- APCO News

Applications Are Open for the November RPL Program

Friday, October 10, 2025 -- APCO News

9-1-1 Service Restored After Multistate Outage Caused by cut Fibers

Friday, October 3, 2025 -- Industry News

ABC News

The system was down for two hours in Mississippi and Louisiana. There was no evidence that the cut was “malicious,” officials said.

Oklahoma County (Okla.) Opens New 9-1-1 Emergency Communications Center That Doubles as a Classroom

Friday, October 3, 2025 -- Industry News

KOCO 5 ABC News

The 4,100-square-foot ECC is built to withstand severe weather. It includes 16 call stations, a mental health room, and serves nine police and 10 fire departments.

Counties in New York to get an Upgrade to Their 9-1-1 Systems

Friday, October 3, 2025 -- Industry News

News 10 ABC

The governor announced $85 million for NG9-1-1 to equip emergency communications centers. Among other things, they will be enabled to send and receive text and video communications.

9-1-1 Telecommunicator Saved by Coworkers Tells Her Story

Friday, October 3, 2025 --

WROC Rochester

Telecommunicator Todd Speers, who is also an emergency medical technician, used CPR to save the life of a colleague who collapsed during a shift.

Guilford County (N.C.) 9-1-1 Telecommunicators Help Prevent Sexual Assault

Friday, October 3, 2025 --

Fox 8 News

A caller who was being attacked secretly called 9-1-1, and telecommunicators established her location using RapidSOS then dispatched nearby deputies to respond.

Emergency Radio � A Community Effort

Friday, October 3, 2025 --

Content provided by Schweitzer Engineering Laboratories, Inc.

Whitman County, Washington, needed to replace a faulty radio system, and it turned to a local provider of ultra-reliable communications equipment for critical infrastructure.

Wellness & Workforce Summit Call for Speakers Closes Today

Friday, October 3, 2025 -- APCO News

APCO Seeks Working Group Members for the Revision of Two Operational Standards

Friday, October 3, 2025 -- APCO News

Last Chance to Register for the AI Summit!

Friday, October 3, 2025 -- APCO News

Two Upcoming Webinars

Friday, October 3, 2025 -- APCO News

Seats Are Open: Cybersecurity Fundamentals Training

Friday, October 3, 2025 -- APCO News

APCO AFC Notice on Government Shutdown

Friday, October 3, 2025 -- APCO News

Space Is Limited at the APCO AI Summit!

Friday, September 26, 2025 --

Become a Speaker at APCO's Next Summit

Friday, September 26, 2025 --

Upcoming Webinars

Friday, September 26, 2025 --

Registration Open for APCO’s Fundamentals of Tactical Dispatch Course

Friday, September 26, 2025 --

Westford (Mass.) Public Safety Telecommunicator Commended for Lifesaving Actions

Friday, September 26, 2025 -- Industry News

Westford Cat

When she received a call from a woman who said her partner was in cardiac arrest, Rebecca Michaels gave CPR instruction until first responders arrived.

Emergency Responders Celebrate With Patient After Full Recovery

Friday, September 26, 2025 -- Industry News

WREG

Telecommunicators Cicely Banks and MaryBelle Vazquez teamed up in the Shelby County Fire Department emergency communications center to successfully deploy first responders to the scene where a man became unresponsive after gasping for air. The victim woke up in a hospital a week later and is making a full recovery.

NWester: Ellis County (Kan.) Telecommunicator Delivers Baby Over 9-1-1 Call

Friday, September 26, 2025 -- Industry News

Hays Post

Reflecting on the successful delivery, Rachel Barnes said, “You don’t typically get calls as a dispatcher that are positive.”

Touting Success, Waco (Texas) Police Expanding 9-1-1 Crisis Call Program�

Friday, September 26, 2025 -- Industry News

10 KWTX

911 Crisis Call Diversion allows telecommunicators to transfer calls to mental health clinicians, eliminating the need to spend police resources on non-emergencies.

Lindale (Texas) Police Sergeant and Telecommunicator Honored for Saving Choking Toddler

Friday, September 26, 2025 -- Industry News

CBS 19

Telecommunicator Kimberly Smith dispatched the sergeant to the scene of a toddler choking on a toy where he performed the Heimlich maneuver.

Leading With Transparency

Friday, September 26, 2025 -- From the Inside Pages

APCO Joins Public Safety Leaders to Champion FirstNet Reauthorization

Friday, September 19, 2025 --

APCO AI Summit Is Almost Here

Friday, September 19, 2025 --

APCO Expands on Recommendations for FCC Action to Improve Interoperability and Reliability for NG9-1-1 Systems

Friday, September 19, 2025 --

Upcoming Webinars

Friday, September 19, 2025 --

APCO Hails Senate Passage of the Enhancing First Response Act

Friday, September 19, 2025 --

Share Your Insights at the APCO Wellness & Workforce Summit

Friday, September 19, 2025 --

Wyoming County (Pa.) Secures $200K Upgrade to 9-1-1 System

Friday, September 19, 2025 -- Industry News

Government Technology

The funding will pay for new radio transmitters, a new tower and general equipment upgrades.

New York Telecommunicator Helps Deliver Baby Over the Phone

Friday, September 19, 2025 -- Industry News

News 10 ABC

Jessica Maloy guided a family member through the delivery as emergency medical services sped toward the home.

Anchorage (Ala.) Telecommunicators Use Workaround to Return Hundreds of 9-1-1 Calls During Weekend Outage

Friday, September 19, 2025 --

Anchorage Daily News

The system was out for nearly 30 hours, and officials asked the public to use 311 as a workaround.

Reclassifying 9-1-1: What the Enhancing First Response Act Changes

Friday, September 19, 2025 --

EMS 1

The legislation would reclassify public safety telecommunicators as members of a protective services occupation.

9-1-1 Telecommunicator Hero: She Handled the First UTC Threat Call While Her Kids Were on Campus

Friday, September 12, 2025 -- Industry News

News 9 ABC

Whitney Galloway was honored with an outstanding performance award by Hamilton County, Tennessee, for keeping her cool and keeping her attention on public safety.

Grand Junction (Colo.) Telecommunicator Helps Deliver Baby Over the Phone, for a Second Time in Career

Friday, September 12, 2025 -- Industry News

News Nation

Sarah Arrants answered her last call of the day and found a mother with a new baby who couldn’t stay on hold until reaching a hospital.

Bell County (Texas) Approves Central Texas 9-1-1 District, Eliminates State Fees

Friday, September 12, 2025 --

Kileen Daily Herald

Increased funding will go toward wireless 9-1-1 infrastructure, such as automatic number identification, automatic location identification and associated 9-1-1 costs such as public safety answering locations.

Introducing Your AI Summit Keynote!

Friday, September 12, 2025 -- APCO News

Two Upcoming Webinars!

Friday, September 12, 2025 -- APCO News

Earn Up to 132 CEUs with APCO 2025 Session Recordings

Friday, September 12, 2025 -- APCO News

Spaces Available for Criteria-Based Guidecard Demos

Friday, September 12, 2025 -- APCO News

Agencies Receive APCO Agency Training Program Accreditation

Friday, September 12, 2025 -- APCO News

Get Certified With APCO’s Radio Technician Exam

Friday, September 12, 2025 -- APCO News

Two Franklin County (Pa.) 9-1-1 Telecommunicators Earn ‘Stork Awards’

Friday, September 5, 2025 -- Industry News

Fox 43

In separate emergencies, telecommunicators Sherry Cochran and Payden Miller assisted in delivery before mothers reached hospitals.

North Carolina Bolsters Emergency Response With $5.7 Million in 9-1-1 System Grants

Friday, September 5, 2025 -- Industry News

Hoodline

The grants will be used for technology upgrades and facility improvements, including $1.1 million for radio replacement in Alamance County.

Charlottesville (Va.) 9-1-1 Center Honors Telecommunicators for Lifesaving Work

Friday, September 5, 2025 --

29 News

Deven Capello, Mel Foster and India Jackson explained their calm approach to the job that helped them save lives while fielding emergency calls.

Walla Walla County (Wash.) Approved New Sales Tax to Fund 9-1-1 Emergency Communications

Friday, September 5, 2025 --

Apple Valley News Now.com

Funds generated by the tax will be used to replace aging equipment and to address staffing shortages among the county’s public safety communications staff.

The AI Summit Is Just Over a Month Away!

Friday, September 5, 2025 -- APCO News

Call for Speakers: APCO’s Wellness & Workforce Summit

Friday, September 5, 2025 -- APCO News

APCO Seeks Comments on Candidate Standard Titled Minimum Training Standards for Public Safety Telecommunicators

Friday, September 5, 2025 -- APCO News

Chair the APCO 2027 Conference Committee!

Friday, September 5, 2025 -- APCO News

Two Upcoming Webinars

Friday, September 5, 2025 -- APCO News

Countering Chinese State-Sponsored Actors' Compromise of Networks Worldwide to Feed Global Espionage System

Friday, September 5, 2025 -- APCO News

‘Best Hot Mic Ever:’ 9-1-1 Telecommunicator Accidentally Broadcasts Taylor Swift’s Engagement

Friday, August 29, 2025 -- Industry News

10 11 NOW KOLN KGIN

The telecommunicators accidentally transmitted their narration of the engagement details. “That’s a big ring!” one said.

Telecommunicator’s Swift Actions Prevent Suicide

Friday, August 29, 2025 -- Industry News

Daily Mountain Eagle

Kelly Lee ran to the cell of an inmate who was trying to hang himself with a blanket and cut him down using a pocket knife.

East Lee High (Fla.) Teens Gain Real-World 9-1-1 Emergency Response Skills

Friday, August 29, 2025 --

WINK

A realistic CAD system with 10 consoles is used to train students on what they might encounter on the job as public safety telecommunicators.

[Newly Released Video] Swatting: Indicators for Public Safety Telecommunicators

Friday, August 29, 2025 -- APCO News

APCO Applauds Missouri Legislation to Promote First Responder Recruitment and Retention

Friday, August 29, 2025 -- APCO News

APCO Promotes Alison Venable to Government Relations Senior Counsel

Friday, August 29, 2025 -- APCO News

Upcoming Webinars

Friday, August 29, 2025 -- APCO News

Planned Maintenance for APCO’s Online Course Platform on September 11

Friday, August 29, 2025 -- APCO News

Tompkins County (N.Y.) Telecommunicator Named Telecommunicator of the Year by Atlantic Region Peers

Friday, August 22, 2025 -- Industry News

607 News Now

Patrick Harris is the third honoree from Tompkins County in the past four years, and he will be recognized during the fall Atlantic APCO conference in Connecticut.

Barrow County (Ga.) Telecommunicators Help Deliver Two Babies After Emergency Medical Dispatch Goes Live

Friday, August 22, 2025 -- Industry News

Access WDUN 75

Shift Supervisor Rachel Gyldholm transmitted instructions via a translator to a Spanish-speaking family, and Communications Officer Desire Selimovic told a husband to pull over in a gas station parking lot, where she guided him through delivery before paramedics arrived.

Austin (Texas) Considers "Unified Emergency Communications Department," Eyeing Faster Response Times

Friday, August 22, 2025 -- Industry News

KVUE ABC

The Joint Emergency Communications Department would consolidate communications for the Austin police, the Austin fire and the Austin-Travis County Emergency Medical Services Department.

Illinois Law Requires 9-1-1 Telecommunicators to Learn Telecommunicator CPR [Video]

Friday, August 22, 2025 --

WIFR

Telecommunicators will receive training to transmit instructions in situations involving cardiac arrest. The American Heart Association says only 1 in 10 survive of the 350,000 people who annually suffer cardiac arrest outside of a hospital.

Fairfax County (Va.) Tests AI for Public Safety Calls, Eyes Expanded Implementation

Friday, August 22, 2025 --

FFX Now

Assisted non-emergency triage allowed callers to ask questions in English or Spanish as they normally would. Officials hope adoption of the system will allow human public safety telecommunicators to concentrate on emergency calls.

[AI Summit Session Highlight] Hear From ECCs on Their AI Integrations

Friday, August 22, 2025 -- APCO News

Three Upcoming Webinars!

Friday, August 22, 2025 -- APCO News

You Can Still Earn CEUs With APCO 2025 Session Recordings!

Friday, August 22, 2025 -- APCO News

Wisconsin Lawmakers Seek to Expand Immunity Protections for 9-1-1 Telecommunicators

Friday, August 15, 2025 -- Industry News

The Badger Project
The measure would make it more difficult to sue telecommunicators if they transferred a caller in “good faith” to a suicide line and the caller took their own life.

9-1-1 Operator Honored for Guiding Baby Delivery

Friday, August 15, 2025 -- Industry News

LocalNews1.org

Maggie Keller helped deliver the baby before paramedics arrived, following International Academies of Emergency Dispatch protocols.

Inside Gallatin County’s (Mont.) 9-1-1 Center With Telecommunicator Natalie Russel

Friday, August 15, 2025 --

Times-Leader

Russel trains other telecommunicators among the sights and sounds of a busy emergency communications center.

APCO Receives Scholarship Grant From Motorola Solutions Foundation

Friday, August 15, 2025 -- APCO News

Earn Up to 132 CEUs With APCO 2025 Session Recordings!

Friday, August 15, 2025 -- APCO News

Get Training on Critical Incident Stress Management and Substance Abuse Response

Friday, August 15, 2025 -- APCO News

Upcoming Webinars!

Friday, August 15, 2025 -- APCO News

APCO Program Helps ECCs Tackle Staffing Shortages � Seats Open Now

Friday, August 15, 2025 -- APCO News

Nashville Telecommunicator Helps Deliver Baby Over the Phone One Week After Completing Training

Friday, August 8, 2025 -- Industry News

ABC 13 WBKO

Denise Dyer gave CPR instructions to a caller reporting an unconscious person who was not breathing; within the week she gave instructions to another emergency caller to help deliver a baby boy.

Emergency Communications Center on South Shore (Mass.) Targeted by Cyber Attack

Friday, August 8, 2025 -- Industry News

MSN

Dispatch software was put out of action in the attack and public safety telecommunicators reverted to manual methods to carry on with their work. Officials said emergency services were not disrupted.

Sheriff Recognizes Flagler County (Fla.) Telecommunicator Who Saved 9-Year-Old Boy

Friday, August 8, 2025 --

Flaglerlive.com

Megan Flores dispatched deputies and paramedics while issuing lifesaving instructions over the phone. Deputies deployed automated external defibrillators upon arrival.

Saudi Arabia Emergency Communications Centers Handle Over 2.7 Million Calls in July

Friday, August 8, 2025 --

Saudi Gazette

The 9-1-1 unified operations are staffed by multilingual public safety telecommunicators and use advanced automated systems.

Upcoming Virtual Classroom Courses

Friday, August 8, 2025 -- Training Schedule Update

Learn About AI in Public Safety With APCO

Friday, August 8, 2025 -- APCO News

APCO Provides Comments to Improve Interoperability and Reliability for NG9-1-1 Systems

Friday, August 8, 2025 -- APCO News

New Webinar: Lessons Learned from the First ECCs to Automate Non-Emergency Calls

Friday, August 8, 2025 -- APCO News

APCO Seeks Comments on Candidate Standard for Non 9-1-1 Call Processing and Dispatch

Friday, August 8, 2025 -- APCO News

APCO Congratulates Newly Confirmed Assistant Secretary of Commerce Arielle Roth

Friday, August 8, 2025 -- APCO News

Registration Now Open for August Exam: Radio Technician Certification

Friday, August 8, 2025 -- APCO News

FCC Releases Fact Sheet on 9-1-1 Requirements for Multi-Line Telephone Systems

Friday, August 8, 2025 -- APCO News

CAPRAD Technical Seminar at APCO 2025

Friday, August 8, 2025 -- APCO News

Webster (Ark.) Telecommunicator Who Delivered Baby in Emergency Receives Award

Friday, July 25, 2025 -- Industry News

Worchester Patch

Rebecca Prefontaine, of the South Worcester County Communication Center, coordinated emergency response and coached the father through birth in the March 19 call.

WMAS (U.K.) Telecommunicator Breaks Barriers and Champions Disability Inclusion

Friday, July 25, 2025 -- Industry News

Emergency Services Times

Elle Dempsey, who has cerebral palsy and is confined to a wheelchair, is described as “an incredible example of resilience and determination” for her work in emergency services and participation in athletics.

Vernon County (Wis.) Sheriff’s Office Telecommunicators Recognized for Lifesaving Efforts

Friday, July 25, 2025 --

Vernon Reporter

Cyndal Johannes and Dan Krause teamed up for the successful conclusion to a medical emergency they were confronted with February 3.

6-Year-Old Calls 9-1-1 to Help Mom After Two Pit Bulls Attacked: ‘She Definitely Saved Her Mom’s Life’

Friday, July 25, 2025 --

MSN

When a dog-sitting job went terribly wrong, the girl locked herself in a bathroom and called for help.

APCO 2025 Begins on Sunday!

Friday, July 25, 2025 -- APCO News

APCO Seeks Comments on Candidate Standard for 700 MHz Deployable Public Safety Trunking Systems

Friday, July 25, 2025 -- APCO News

APCO Announces 15 New Graduates of the CPE Program

Friday, July 25, 2025 -- APCO News

Just a Few Days Remain to Join an APCO Standards Working Group � Apply by July 31!

Friday, July 25, 2025 -- APCO News

IntelliComm Demos at APCO 2025

Friday, July 25, 2025 -- APCO News

Former Michigan State Police Telecommunicator Awarded for Handing 2024 Emergency

Friday, July 18, 2025 -- Industry News

Radio Results Network

Tyler Woodkey won the Professional Excellence Award for guiding a woman through CPR that saved her husband’s life.

Off Duty Telecommunicator Helped Chef Who Caught on Fire at Beach House

Friday, July 18, 2025 -- Industry News

Fox 8

The Chagrin Valley (Ohio) telecommunicator pushed the hibachi chef into a swimming pool after his coat caught on fire and she provided aid until paramedics arrived.

Nashville Man Calls 9-1-1 for Cigarettes 10 Times in One Week

Friday, July 18, 2025 -- Industry News

WSMV 4

The Nashville Department of Emergency Communications used the improper calls as an opportunity for public education: “See smoke? Yes, call 911. Need smokes? No, call literally anyone else,” the agency said in a news release.

Watertown (Conn.) Telecommunicator Recognized for Lifesaving Efforts

Friday, July 18, 2025 -- Industry News

Patch.com

Public safety telecommunicators immediately dispatched emergency medical units and dispensed life-saving first aid instructions for applying a tourniquet to the injured worker.

APCO 2025 Is Just Over One Week Away!

Friday, July 18, 2025 -- APCO News

APCO CEO Makes the Case for Legislation to Fund Next Generation 9-1-1

Friday, July 18, 2025 -- APCO News

FCC Seeks Public Safety Input on May 2025 Cellcom Outage

Friday, July 18, 2025 -- APCO News

Standards Working Groups Still Seeking Volunteers

Friday, July 18, 2025 -- APCO News

AT&T Takes Next Steps to Discontinue Traditional Landline Services

Friday, July 18, 2025 -- APCO News

Upcoming Training to Handle High-Stakes Crisis Calls

Friday, July 18, 2025 -- APCO News

West Haven (Conn.) Raises Money for 9-1-1 Telecommunicator Battling Health Issues

Friday, July 11, 2025 -- Industry News

WTNH

More than 100 people turned out in support of Julius “Jules” Biehler, who “has always answered the call.”

Louisville (Ky.) 9-1-1 Telecommunicator Helps Couple Deliver Baby Over the Phone

Friday, July 11, 2025 -- Industry News

WLKY CBS

Anthony Gore helped the father deliver his child when it was too late for the couple to leave for the hospital.

Gunnison Regional Communications Center (Colo.) Teaches 9-1-1 Safety for Kids

Friday, July 11, 2025 -- Industry News

Gunnison Country Times

Officials stress that children won’t get in trouble for calling, that police are coming to help them, and they should learn how to describe their location.

How the Fourth of July Affects Emergency Communications Centers

Friday, July 11, 2025 -- Industry News

KJC News 8 ABC

It’s one of the busiest days of the year for public safety telecommunicators in Grand Junction, Colorado, though fireworks use was restricted due to the risk of fire.

Invest in Our Best

Friday, July 11, 2025 -- From the Inside Pages

APCO 2025 Is Just Weeks Away � Have You Registered?

Friday, July 11, 2025 -- APCO News

APCO First Vice President Jack Varnado Participates in FCC Hurricane Resiliency Roundtable

Friday, July 11, 2025 -- APCO News

APCO Seeks Working Group Members to Revise an Operational Standard

Friday, July 11, 2025 -- APCO News

APCO Illuminations Offers Specialized CDEs for EMDs, CTOs and ECC Professionals

Friday, July 11, 2025 -- APCO News

Seats Open for APCO’s Disaster Operations Training

Friday, July 11, 2025 -- APCO News

Young Professional Spotlight: Iris Harris, Lincoln County E9-1-1 (Okla.)

Friday, July 11, 2025 -- APCO News

Registration Is Now Open for the APCO AI Summit!

Thursday, July 3, 2025 --

APCO Seeks Volunteers for Standards Development

Thursday, July 3, 2025 --

Get Certified as a Radio Technician

Thursday, July 3, 2025 --

Massive New Emergency Communications Center for Lake County (Ill.) Unveiled, Aims to Improve Emergency Response Time

Thursday, July 3, 2025 -- Industry News

Lake & McHenry County Scanner

The 37,000-square-foot Lake County Regional Operations and Communications (ROC) Facility will house 9-1-1 dispatch services for 30 agencies.

Aurora (Colo.) Telecommunicator Helps Grandmother Save 8-Year-Old Girl

Thursday, July 3, 2025 -- Industry News

CBS News

Telecommunicator Rosie Deichsel worked to revive the girl who suffered a cardiac arrest that lasted nearly an hour.

St. Lawrence County (N.Y.) Receives Over $1 Million in Grants for Communication Systems, Offsetting Funds for Telecommunicators

Thursday, July 3, 2025 --

North Country Now

The grants from the New York State Division of Homeland Security will upgrade communications and reimburse the county for salaries.

Nebraska Sheriff Commends Telecommunicator Who Helped Save Man’s Life

Friday, June 27, 2025 -- Industry News

KTIV

The telecommunicator instructed the victim's family on CPR until deputies arrived in person to deliver emergency medical care. The man is expected to recover.

New Emergency Communications Center Aims to Improve 9-1-1 Response in Quebec’s Northern Communities

Friday, June 27, 2025 -- Industry News

CBC Lite

The ECC routes emergency calls to public safety telecommunicators that were previously going directly to field responders.

From Barista to 9-1-1 Telecommunicator

Friday, June 27, 2025 --

Williamson Herald

Sarah Ashton combined her background in food service with her higher education, striving to bring calm and joy to those who reach out to 9-1-1.

APCO 2025 Early Bird Rates and Housing End Monday!

Friday, June 27, 2025 -- APCO News

APCO Course Helps Emergency Telecommunicators Manage On-the-Job Stress

Friday, June 27, 2025 -- APCO News

Don’t Miss the Deadline to Volunteer for an APCO Standards Working Group

Friday, June 27, 2025 -- APCO News

D.C. Cuts Ribbon on Renovations to Second 9-1-1 Emergency Communications Center

Friday, June 20, 2025 -- Industry News

WTOP News

The $18.5 million project provides more space and updated technology while ensuring the city’s emergency hotline never goes offline.

Spanish-Speaking Tennessee Telecommunicator Helps Mom Deliver Baby in 9-1-1 Call

Friday, June 20, 2025 -- Industry News

WSMV 4

Public safety telecommunicator Annely Dunavant, who is bilingual, put medics on a three-way call and translated instructions from medics to guide the Spanish-speaking mother through birth.

Rescues in Alaska See Increase, Could Be Attributed to Enhanced Emergency Communications

Friday, June 20, 2025 -- Industry News

KTVF/KXDF

Allan Sain, director of the Alaska Rescue Coordination Center, said the proliferation of iPhones, GPS and satellite phones has allowed more people stranded in the wilderness the ability to seek help from public safety communications.