PSC eNews Weekly

Jackson County (Colo.) � Safety Update: New Backup Emergency Communication Center Now Operational Today

Wednesday, November 26, 2025 -- Industry News

Country Herald
According to the Jackson County Sheriff’s Office, it has activated its first fully functional backup 9-1-1 communication center equipped with matching radio and phone systems for seamless emergency operations even if the primary center is compromised.

Telecommunicator Susan M. Kelley Named Wooster (Ohio) Emergency Communication Center’s 2025 Telecommunicator of the Year

Wednesday, November 26, 2025 -- Industry News

Ashland County Pictures

Susan M. Kelley was honored as the 2025 Telecommunications Award winner by the Ohio State Highway Patrol for her technical expertise, teamwork, leadership and exemplary service.

Fundraiser for Longtime Local 9-1-1 Telecommunicator [Video]

Wednesday, November 26, 2025 --

WDTV

A community gathering in Preston County raised funds through dinner, a silent auction and T-shirt sales to support longtime director Duane Hamilton, who is hospitalized and awaiting a heart and liver transplant after 40 years in public service.

Book Your APCO 2026 Booth Before Prices Increase

Wednesday, November 26, 2025 -- APCO News

Upcoming Webinars

Wednesday, November 26, 2025 -- APCO News

CCAM Award Nominations Are Now Open!

Wednesday, November 26, 2025 -- APCO News

Agencies Receive APCO Agency Training Program Accreditation

Wednesday, November 26, 2025 -- APCO News

Placer County (Calif.) Telecommunicator Hailed as Hero for Guiding Father in Lifesaving CPR for 2-Year-Old

Friday, November 21, 2025 -- Industry News

Hoodline Sacramento

Valerie Bradley dispatched fire-rescue as she walked the father through the steps to save his unconscious child.

Mansfield (Ohio) Patrol Post Honors Woodruff as Telecommunicator of the Year

Friday, November 21, 2025 -- Industry News

Richland Source

Addyson Woodruff was recognized for her professionalism, courtesy, leadership and enthusiasm.

Haywood County (N.C.) Telecommunicator Honored for Lifesaving Actions

Friday, November 21, 2025 --

The Mountaineer
Kaylin Greene was honored for her quick, calm and skilled response during a life-threatening call.

Wellness & Workforce Summit Registration Is Now Open!

Friday, November 21, 2025 -- APCO News

APCO Offers Recommendations to Modernize Emergency Alerting

Friday, November 21, 2025 -- APCO News

APCO Announces the Final Approval and Publication of QA/QI Program Standard

Friday, November 21, 2025 -- APCO News

APCO 2026 Call for Speakers Continues!

Friday, November 21, 2025 -- APCO News

APCO Supports Updating the Rules on Industrial Signal Boosters

Friday, November 21, 2025 -- APCO News

APCO Joins Public Safety Groups in Opposing Requested Rule Changes to the 900 MHz Band

Friday, November 21, 2025 -- APCO News

APCO Supports Legislation to Study Location Information for 988 Calls

Friday, November 21, 2025 -- APCO News

AI-Driven Transformation in 9-1-1 Operations Report Now Available

Friday, November 21, 2025 -- APCO News

Upcoming Webinars

Friday, November 21, 2025 -- APCO News

Texas 9-1-1 Telecommunicator Hailed a Hero After Lifesaving Call

Friday, November 14, 2025 -- Industry News

WFAA

Eden Dunn, a Hays County 9-1-1 telecommunicator, is being recognized for staying calm during a harrowing early‑morning emergency that helped save a man’s life.

New 9-1-1 Emergency Communication Center Delivers Telecommunicators Space, Technology Upgrades

Friday, November 14, 2025 -- Industry News

KCRG

The new emergency communications center in Dubuque County opened after over a decade of planning, providing nearly 3,000-square-feet of space and modern technology upgrades to support telecommunicators handling more than 100,000 calls annually.

Shawnee County (Kan.) Adding 4 ‘Call Taker’ Roles to Help Dispatchers

Friday, November 14, 2025 -- Industry News

WIBW

Shawnee County Emergency Services plans to add four new “call taker” roles to ease the burden on current telecommunicators who handle approximately 600-800 calls daily and often work 12-hour shifts

Finding a Voice

Friday, November 14, 2025 -- From the Inside Pages

Upcoming Webinars

Friday, November 14, 2025 -- APCO News

Earn CEUs Anytime With APCO 2025 Session Recordings!

Friday, November 14, 2025 -- APCO News

New Training Alert: Multitasking and Switch Tasking

Friday, November 14, 2025 -- APCO News

Upcoming Communications Center Manager Training

Friday, November 14, 2025 -- APCO News

Medford (Ore.) Builds $1 Million Public Safety Tower at Zero Cost to Taxpayers

Friday, November 7, 2025 -- Industry News

Inside Towers

The tower serves both public safety and commercial cellular needs, built entirely by a private partner. The city provided the land in exchange for rent-free access to communication equipment.

Newark (Del.) 9-1-1 Emergency Call Center Can Now Accept Live Video Feed From Callers

Friday, November 7, 2025 -- Industry News

Newark Post

The upgrade is part of broader emergency communications enhancements aimed at giving public safety telecommunicators better situational awareness and thereby improving response effectiveness.

Alachua County (Fla.) Sheriff's Office Telecommunicator Among 15 First Responders Honored in Ceremony Hosted by Jon Stewart in NYC

Friday, November 7, 2025 --

The Gainesville Sun

Jon Stewart hosted the fifth annual National First Responders Day Roll Call of Heroes in Times Square, where first responders, like Alachua County's Kayla Gillette Patten were honored for their courage and service.

APCO Announces Final Approval and Publication of Minimum Training Standards for Public Safety Telecommunicators (PSTs)

Friday, November 7, 2025 -- APCO News

Upcoming Webinars

Friday, November 7, 2025 -- APCO News

One Week Left to Apply to an APCO Standards Working Group

Friday, November 7, 2025 -- APCO News

Be Part of APCO 2026: Exhibitor and Sponsorship Opportunities

Friday, November 7, 2025 -- APCO News

APCO Seeks a Host Committee Chairperson for APCO 2027

Friday, November 7, 2025 -- APCO News

Upcoming Training Alert: Common Causes of Industrial Accidents

Friday, November 7, 2025 -- APCO News

See Criteria-Based Dispatching in Action � November and December Demo Dates Open

Friday, November 7, 2025 -- APCO News

9-1-1 Telecommunicator, Mercy Physician Honored as ‘Behind the Scenes’ First Responders (Ca.)

Friday, October 31, 2025 -- Industry News

KGET

Organizers bestowed special recognition on Shayanne Dorado, a 9-1-1 telecommunicator with the Kern County Sheriff’s Department, and Dr. Parikshat Sharma, a Mercy Hospital physician.

Freetown (Mass.) Police Department Recognizes Officers, Telecommunicator, After Vehicle Drives Wrong Way on Route 24

Friday, October 31, 2025 -- Industry News

Fall River Reporter

The Freetown Police Department announced in a release the recognition of Sergeant Thomas Ashley, Jr., Patrolman Douglas Mongeon, Patrolman Kobey Imbert and telecommunicator Connor Bailey for their commendable actions and teamwork during a wrong-way vehicle incident on Route 24 earlier this month.

Stearns County (Minn.) Sheriff’s Office Honors Lifesaving Efforts, Dedication and Community Support at Awards Ceremony

Friday, October 31, 2025 --

KNSI

The Stearns County Sheriff’s Office held a swearing-in and awards ceremony last week, where Sheriff Steve Soyka recognized staff members whose actions exemplified extraordinary courage, dedication and commitment to public safety.

Ransomware in Public Safety

Friday, October 31, 2025 -- APCO News

Have Knowledge to Share? Speak at APCO 2026!

Friday, October 31, 2025 -- APCO News

Important Update: APCO Standards Working Group Deadline Extended

Friday, October 31, 2025 -- APCO News

Upcoming Webinar

Friday, October 31, 2025 -- APCO News

Correction: Technical Training Classes Coming in 2026

Friday, October 31, 2025 -- APCO News

Get Agency Training Program Accreditation Through APCO

Friday, October 31, 2025 -- APCO News

Blue Alerts Leveraging the Nation’s Alert and Warning Systems to Protect Our Brothers and Sisters in Blue

Friday, October 24, 2025 -- Industry News

Officer.com

APCO CEO & Executive Director Mel Maier discusses the importance of blue alerts to quickly disseminate information to law enforcement agencies, the media and the public about violent criminals who have killed, seriously injured, or pose an imminent and credible threat to law enforcement.

Skiatook (Okla.) 9-1-1 Telecommunicator Honored for Saving Baby’s Life, Meets Family in Person

Friday, October 24, 2025 -- Industry News

News9

Ashley Williams was recognized for her life-saving response after guiding a mother through CPR over the phone.

Good Samaritan, Telecommunicator Team Up to Save Man From Burning Car

Friday, October 24, 2025 --

WENY News

Tim Costello, a Ripley County telecommuicator, was honored for his guidance in helping Robert Chamblin save a man from his burning vehicle.

Surry County (N.C.) Opens Expanded 9-1-1 Emergency Communications Center With Technology Matching Major Cities

Friday, October 24, 2025 --

The Mount Airy News

The new center’s emergency operations room is approximately triple the size of the old facility, allowing staff from multiple agencies to coordinate responses during disasters, snowstorms and other major incidents.

Phishing Attacks in Emergency Communications

Friday, October 24, 2025 -- APCO News

Volunteer to Help Shape the Future of AI in Public Safety

Friday, October 24, 2025 -- APCO News

Upcoming Webinars

Friday, October 24, 2025 -- APCO News

One Week Left to Join an APCO Standards Working Group

Friday, October 24, 2025 -- APCO News

Your Team Can Still Earn CEUs with APCO 2025 Session Recordings!

Friday, October 24, 2025 -- APCO News

Get Certified as an Agency Instructor in Essential Public Safety Topics

Friday, October 24, 2025 -- APCO News

Telecommunicators Honored for Saving 2 From Burning Vehicles After Crash in Robinson Township (Pa.)

Friday, October 17, 2025 -- Industry News

4 ABC WTAE

Brian Craig, an Allegheny County telecommunicator, was among those who broke a window to pull victims out of the vehicle.

‘With Calm Confidence;’ Telecommunicator Helps Deliver Baby on Ohio Interstate

Friday, October 17, 2025 -- Industry News

K99.1 FM

Madison Sharp earned a stork pin after guiding the roadside delivery before paramedics arrived.

El Paso County (Colo.) 9-1-1 Emergency Communications Center Reopening

Friday, October 17, 2025 --

Fox 21

The $2.4 million expansion now has 20 dispatch and 22 radio consoles as the largest ECC in Colorado.

AI Threats to Emergency Communications Systems

Friday, October 17, 2025 -- APCO News

APCO Seeks a Host Committee Chairperson for APCO 2027

Friday, October 17, 2025 -- APCO News

Technical Training Classes Coming in 2026

Friday, October 17, 2025 -- APCO News

Upcoming Webinars

Friday, October 17, 2025 -- APCO News

Advance Your Leadership in Emergency Communications with APCO’s CPE Program

Friday, October 17, 2025 -- APCO News

APCO Illuminations Offers Specialized Training for ECC Professionals

Friday, October 17, 2025 -- APCO News

Lynchburg (Va.) 9-1-1 Telecommunicator Praised for Lifesaving CPR Guidance Over the Phone

Friday, October 10, 2025 -- Industry News

ABC 13 News

Amber Dizon was commended for her agile response to life-or-death situations: “you do what you can, when you can, and as fast and efficiently as you can,” she said.

Stratford (Conn.) 9-1-1 Telecommunicators Honored With Unit Citation at Statewide EMS Awards Ceremony

Friday, October 10, 2025 -- Industry News

Doingitlocal.com

Estefani Escalante, Suzanne (Suzi) Smolinsky and Paul Tighe were recognized for professionalism, teamwork and dedication in connection with an emergency involving an overturned boat with four people on board.

Southern Tier 9-1-1 Emergency Communications Centers Receive $4.4 Million in State Funding

Friday, October 10, 2025 -- Industry News

12 News First Alert Weather

The money will be used to support Next Generation 9-1-1 technology in New York emergency communications centers.

Retired 9-1-1 Denver (Colo.) Telecommunicator Continues to Serve Community Through Youth Programs

Friday, October 10, 2025 --

Denver 7 ABC

April Overman connects kids to law enforcement by volunteering with the Denver Police Museum.

Mambajao, Camiguin (Philippines), Launches 9-1-1 Emergency Communications Center

Friday, October 10, 2025 --

MSN

Officials say citizens and tourists now have access to advanced emergency response with the high-tech operation.

APCO 2026 Call for Speakers Is Now Open!

Friday, October 10, 2025 -- APCO News

APCO Hosts First AI Summit

Friday, October 10, 2025 -- APCO News

How AI Protects Emergency Communications

Friday, October 10, 2025 -- APCO News

Bring APCO 2025 Training to Your Team Anytime, Anywhere

Friday, October 10, 2025 -- APCO News

Upcoming Webinars

Friday, October 10, 2025 -- APCO News

Applications Are Open for the November RPL Program

Friday, October 10, 2025 -- APCO News

9-1-1 Service Restored After Multistate Outage Caused by cut Fibers

Friday, October 3, 2025 -- Industry News

ABC News

The system was down for two hours in Mississippi and Louisiana. There was no evidence that the cut was “malicious,” officials said.

Oklahoma County (Okla.) Opens New 9-1-1 Emergency Communications Center That Doubles as a Classroom

Friday, October 3, 2025 -- Industry News

KOCO 5 ABC News

The 4,100-square-foot ECC is built to withstand severe weather. It includes 16 call stations, a mental health room, and serves nine police and 10 fire departments.

Counties in New York to get an Upgrade to Their 9-1-1 Systems

Friday, October 3, 2025 -- Industry News

News 10 ABC

The governor announced $85 million for NG9-1-1 to equip emergency communications centers. Among other things, they will be enabled to send and receive text and video communications.

9-1-1 Telecommunicator Saved by Coworkers Tells Her Story

Friday, October 3, 2025 --

WROC Rochester

Telecommunicator Todd Speers, who is also an emergency medical technician, used CPR to save the life of a colleague who collapsed during a shift.

Guilford County (N.C.) 9-1-1 Telecommunicators Help Prevent Sexual Assault

Friday, October 3, 2025 --

Fox 8 News

A caller who was being attacked secretly called 9-1-1, and telecommunicators established her location using RapidSOS then dispatched nearby deputies to respond.

Emergency Radio � A Community Effort

Friday, October 3, 2025 --

Content provided by Schweitzer Engineering Laboratories, Inc.

Whitman County, Washington, needed to replace a faulty radio system, and it turned to a local provider of ultra-reliable communications equipment for critical infrastructure.

Wellness & Workforce Summit Call for Speakers Closes Today

Friday, October 3, 2025 -- APCO News

APCO Seeks Working Group Members for the Revision of Two Operational Standards

Friday, October 3, 2025 -- APCO News

Last Chance to Register for the AI Summit!

Friday, October 3, 2025 -- APCO News

Two Upcoming Webinars

Friday, October 3, 2025 -- APCO News

Seats Are Open: Cybersecurity Fundamentals Training

Friday, October 3, 2025 -- APCO News

APCO AFC Notice on Government Shutdown

Friday, October 3, 2025 -- APCO News

Space Is Limited at the APCO AI Summit!

Friday, September 26, 2025 --

Become a Speaker at APCO's Next Summit

Friday, September 26, 2025 --

Upcoming Webinars

Friday, September 26, 2025 --

Registration Open for APCO’s Fundamentals of Tactical Dispatch Course

Friday, September 26, 2025 --

Westford (Mass.) Public Safety Telecommunicator Commended for Lifesaving Actions

Friday, September 26, 2025 -- Industry News

Westford Cat

When she received a call from a woman who said her partner was in cardiac arrest, Rebecca Michaels gave CPR instruction until first responders arrived.

Emergency Responders Celebrate With Patient After Full Recovery

Friday, September 26, 2025 -- Industry News

WREG

Telecommunicators Cicely Banks and MaryBelle Vazquez teamed up in the Shelby County Fire Department emergency communications center to successfully deploy first responders to the scene where a man became unresponsive after gasping for air. The victim woke up in a hospital a week later and is making a full recovery.

NWester: Ellis County (Kan.) Telecommunicator Delivers Baby Over 9-1-1 Call

Friday, September 26, 2025 -- Industry News

Hays Post

Reflecting on the successful delivery, Rachel Barnes said, “You don’t typically get calls as a dispatcher that are positive.”

Touting Success, Waco (Texas) Police Expanding 9-1-1 Crisis Call Program�

Friday, September 26, 2025 -- Industry News

10 KWTX

911 Crisis Call Diversion allows telecommunicators to transfer calls to mental health clinicians, eliminating the need to spend police resources on non-emergencies.

Lindale (Texas) Police Sergeant and Telecommunicator Honored for Saving Choking Toddler

Friday, September 26, 2025 -- Industry News

CBS 19

Telecommunicator Kimberly Smith dispatched the sergeant to the scene of a toddler choking on a toy where he performed the Heimlich maneuver.

Leading With Transparency

Friday, September 26, 2025 -- From the Inside Pages

APCO Joins Public Safety Leaders to Champion FirstNet Reauthorization

Friday, September 19, 2025 --

APCO AI Summit Is Almost Here

Friday, September 19, 2025 --

APCO Expands on Recommendations for FCC Action to Improve Interoperability and Reliability for NG9-1-1 Systems

Friday, September 19, 2025 --

Upcoming Webinars

Friday, September 19, 2025 --

APCO Hails Senate Passage of the Enhancing First Response Act

Friday, September 19, 2025 --

Share Your Insights at the APCO Wellness & Workforce Summit

Friday, September 19, 2025 --

Wyoming County (Pa.) Secures $200K Upgrade to 9-1-1 System

Friday, September 19, 2025 -- Industry News

Government Technology

The funding will pay for new radio transmitters, a new tower and general equipment upgrades.

New York Telecommunicator Helps Deliver Baby Over the Phone

Friday, September 19, 2025 -- Industry News

News 10 ABC

Jessica Maloy guided a family member through the delivery as emergency medical services sped toward the home.

Anchorage (Ala.) Telecommunicators Use Workaround to Return Hundreds of 9-1-1 Calls During Weekend Outage

Friday, September 19, 2025 --

Anchorage Daily News

The system was out for nearly 30 hours, and officials asked the public to use 311 as a workaround.

Reclassifying 9-1-1: What the Enhancing First Response Act Changes

Friday, September 19, 2025 --

EMS 1

The legislation would reclassify public safety telecommunicators as members of a protective services occupation.

9-1-1 Telecommunicator Hero: She Handled the First UTC Threat Call While Her Kids Were on Campus

Friday, September 12, 2025 -- Industry News

News 9 ABC

Whitney Galloway was honored with an outstanding performance award by Hamilton County, Tennessee, for keeping her cool and keeping her attention on public safety.

Grand Junction (Colo.) Telecommunicator Helps Deliver Baby Over the Phone, for a Second Time in Career

Friday, September 12, 2025 -- Industry News

News Nation

Sarah Arrants answered her last call of the day and found a mother with a new baby who couldn’t stay on hold until reaching a hospital.

Bell County (Texas) Approves Central Texas 9-1-1 District, Eliminates State Fees

Friday, September 12, 2025 --

Kileen Daily Herald

Increased funding will go toward wireless 9-1-1 infrastructure, such as automatic number identification, automatic location identification and associated 9-1-1 costs such as public safety answering locations.

Introducing Your AI Summit Keynote!

Friday, September 12, 2025 -- APCO News

Two Upcoming Webinars!

Friday, September 12, 2025 -- APCO News

Earn Up to 132 CEUs with APCO 2025 Session Recordings

Friday, September 12, 2025 -- APCO News

Spaces Available for Criteria-Based Guidecard Demos

Friday, September 12, 2025 -- APCO News

Agencies Receive APCO Agency Training Program Accreditation

Friday, September 12, 2025 -- APCO News

Get Certified With APCO’s Radio Technician Exam

Friday, September 12, 2025 -- APCO News

Two Franklin County (Pa.) 9-1-1 Telecommunicators Earn ‘Stork Awards’

Friday, September 5, 2025 -- Industry News

Fox 43

In separate emergencies, telecommunicators Sherry Cochran and Payden Miller assisted in delivery before mothers reached hospitals.

North Carolina Bolsters Emergency Response With $5.7 Million in 9-1-1 System Grants

Friday, September 5, 2025 -- Industry News

Hoodline

The grants will be used for technology upgrades and facility improvements, including $1.1 million for radio replacement in Alamance County.

Charlottesville (Va.) 9-1-1 Center Honors Telecommunicators for Lifesaving Work

Friday, September 5, 2025 --

29 News

Deven Capello, Mel Foster and India Jackson explained their calm approach to the job that helped them save lives while fielding emergency calls.

Walla Walla County (Wash.) Approved New Sales Tax to Fund 9-1-1 Emergency Communications

Friday, September 5, 2025 --

Apple Valley News Now.com

Funds generated by the tax will be used to replace aging equipment and to address staffing shortages among the county’s public safety communications staff.

The AI Summit Is Just Over a Month Away!

Friday, September 5, 2025 -- APCO News

Call for Speakers: APCO’s Wellness & Workforce Summit

Friday, September 5, 2025 -- APCO News

APCO Seeks Comments on Candidate Standard Titled Minimum Training Standards for Public Safety Telecommunicators

Friday, September 5, 2025 -- APCO News

Chair the APCO 2027 Conference Committee!

Friday, September 5, 2025 -- APCO News

Two Upcoming Webinars

Friday, September 5, 2025 -- APCO News

Countering Chinese State-Sponsored Actors' Compromise of Networks Worldwide to Feed Global Espionage System

Friday, September 5, 2025 -- APCO News

‘Best Hot Mic Ever:’ 9-1-1 Telecommunicator Accidentally Broadcasts Taylor Swift’s Engagement

Friday, August 29, 2025 -- Industry News

10 11 NOW KOLN KGIN

The telecommunicators accidentally transmitted their narration of the engagement details. “That’s a big ring!” one said.

Telecommunicator’s Swift Actions Prevent Suicide

Friday, August 29, 2025 -- Industry News

Daily Mountain Eagle

Kelly Lee ran to the cell of an inmate who was trying to hang himself with a blanket and cut him down using a pocket knife.

East Lee High (Fla.) Teens Gain Real-World 9-1-1 Emergency Response Skills

Friday, August 29, 2025 --

WINK

A realistic CAD system with 10 consoles is used to train students on what they might encounter on the job as public safety telecommunicators.

[Newly Released Video] Swatting: Indicators for Public Safety Telecommunicators

Friday, August 29, 2025 -- APCO News

APCO Applauds Missouri Legislation to Promote First Responder Recruitment and Retention

Friday, August 29, 2025 -- APCO News

APCO Promotes Alison Venable to Government Relations Senior Counsel

Friday, August 29, 2025 -- APCO News

Upcoming Webinars

Friday, August 29, 2025 -- APCO News

Planned Maintenance for APCO’s Online Course Platform on September 11

Friday, August 29, 2025 -- APCO News

Tompkins County (N.Y.) Telecommunicator Named Telecommunicator of the Year by Atlantic Region Peers

Friday, August 22, 2025 -- Industry News

607 News Now

Patrick Harris is the third honoree from Tompkins County in the past four years, and he will be recognized during the fall Atlantic APCO conference in Connecticut.

Barrow County (Ga.) Telecommunicators Help Deliver Two Babies After Emergency Medical Dispatch Goes Live

Friday, August 22, 2025 -- Industry News

Access WDUN 75

Shift Supervisor Rachel Gyldholm transmitted instructions via a translator to a Spanish-speaking family, and Communications Officer Desire Selimovic told a husband to pull over in a gas station parking lot, where she guided him through delivery before paramedics arrived.

Austin (Texas) Considers "Unified Emergency Communications Department," Eyeing Faster Response Times

Friday, August 22, 2025 -- Industry News

KVUE ABC

The Joint Emergency Communications Department would consolidate communications for the Austin police, the Austin fire and the Austin-Travis County Emergency Medical Services Department.

Illinois Law Requires 9-1-1 Telecommunicators to Learn Telecommunicator CPR [Video]

Friday, August 22, 2025 --

WIFR

Telecommunicators will receive training to transmit instructions in situations involving cardiac arrest. The American Heart Association says only 1 in 10 survive of the 350,000 people who annually suffer cardiac arrest outside of a hospital.

Fairfax County (Va.) Tests AI for Public Safety Calls, Eyes Expanded Implementation

Friday, August 22, 2025 --

FFX Now

Assisted non-emergency triage allowed callers to ask questions in English or Spanish as they normally would. Officials hope adoption of the system will allow human public safety telecommunicators to concentrate on emergency calls.

[AI Summit Session Highlight] Hear From ECCs on Their AI Integrations

Friday, August 22, 2025 -- APCO News

Three Upcoming Webinars!

Friday, August 22, 2025 -- APCO News

You Can Still Earn CEUs With APCO 2025 Session Recordings!

Friday, August 22, 2025 -- APCO News

Wisconsin Lawmakers Seek to Expand Immunity Protections for 9-1-1 Telecommunicators

Friday, August 15, 2025 -- Industry News

The Badger Project
The measure would make it more difficult to sue telecommunicators if they transferred a caller in “good faith” to a suicide line and the caller took their own life.

9-1-1 Operator Honored for Guiding Baby Delivery

Friday, August 15, 2025 -- Industry News

LocalNews1.org

Maggie Keller helped deliver the baby before paramedics arrived, following International Academies of Emergency Dispatch protocols.

Inside Gallatin County’s (Mont.) 9-1-1 Center With Telecommunicator Natalie Russel

Friday, August 15, 2025 --

Times-Leader

Russel trains other telecommunicators among the sights and sounds of a busy emergency communications center.

APCO Receives Scholarship Grant From Motorola Solutions Foundation

Friday, August 15, 2025 -- APCO News

Earn Up to 132 CEUs With APCO 2025 Session Recordings!

Friday, August 15, 2025 -- APCO News

Get Training on Critical Incident Stress Management and Substance Abuse Response

Friday, August 15, 2025 -- APCO News

Upcoming Webinars!

Friday, August 15, 2025 -- APCO News

APCO Program Helps ECCs Tackle Staffing Shortages � Seats Open Now

Friday, August 15, 2025 -- APCO News

Nashville Telecommunicator Helps Deliver Baby Over the Phone One Week After Completing Training

Friday, August 8, 2025 -- Industry News

ABC 13 WBKO

Denise Dyer gave CPR instructions to a caller reporting an unconscious person who was not breathing; within the week she gave instructions to another emergency caller to help deliver a baby boy.

Emergency Communications Center on South Shore (Mass.) Targeted by Cyber Attack

Friday, August 8, 2025 -- Industry News

MSN

Dispatch software was put out of action in the attack and public safety telecommunicators reverted to manual methods to carry on with their work. Officials said emergency services were not disrupted.

Sheriff Recognizes Flagler County (Fla.) Telecommunicator Who Saved 9-Year-Old Boy

Friday, August 8, 2025 --

Flaglerlive.com

Megan Flores dispatched deputies and paramedics while issuing lifesaving instructions over the phone. Deputies deployed automated external defibrillators upon arrival.

Saudi Arabia Emergency Communications Centers Handle Over 2.7 Million Calls in July

Friday, August 8, 2025 --

Saudi Gazette

The 9-1-1 unified operations are staffed by multilingual public safety telecommunicators and use advanced automated systems.

Upcoming Virtual Classroom Courses

Friday, August 8, 2025 -- Training Schedule Update

Learn About AI in Public Safety With APCO

Friday, August 8, 2025 -- APCO News

APCO Provides Comments to Improve Interoperability and Reliability for NG9-1-1 Systems

Friday, August 8, 2025 -- APCO News

New Webinar: Lessons Learned from the First ECCs to Automate Non-Emergency Calls

Friday, August 8, 2025 -- APCO News

APCO Seeks Comments on Candidate Standard for Non 9-1-1 Call Processing and Dispatch

Friday, August 8, 2025 -- APCO News

APCO Congratulates Newly Confirmed Assistant Secretary of Commerce Arielle Roth

Friday, August 8, 2025 -- APCO News

Registration Now Open for August Exam: Radio Technician Certification

Friday, August 8, 2025 -- APCO News

FCC Releases Fact Sheet on 9-1-1 Requirements for Multi-Line Telephone Systems

Friday, August 8, 2025 -- APCO News

CAPRAD Technical Seminar at APCO 2025

Friday, August 8, 2025 -- APCO News

Webster (Ark.) Telecommunicator Who Delivered Baby in Emergency Receives Award

Friday, July 25, 2025 -- Industry News

Worchester Patch

Rebecca Prefontaine, of the South Worcester County Communication Center, coordinated emergency response and coached the father through birth in the March 19 call.

WMAS (U.K.) Telecommunicator Breaks Barriers and Champions Disability Inclusion

Friday, July 25, 2025 -- Industry News

Emergency Services Times

Elle Dempsey, who has cerebral palsy and is confined to a wheelchair, is described as “an incredible example of resilience and determination” for her work in emergency services and participation in athletics.

Vernon County (Wis.) Sheriff’s Office Telecommunicators Recognized for Lifesaving Efforts

Friday, July 25, 2025 --

Vernon Reporter

Cyndal Johannes and Dan Krause teamed up for the successful conclusion to a medical emergency they were confronted with February 3.

6-Year-Old Calls 9-1-1 to Help Mom After Two Pit Bulls Attacked: ‘She Definitely Saved Her Mom’s Life’

Friday, July 25, 2025 --

MSN

When a dog-sitting job went terribly wrong, the girl locked herself in a bathroom and called for help.

APCO 2025 Begins on Sunday!

Friday, July 25, 2025 -- APCO News

APCO Seeks Comments on Candidate Standard for 700 MHz Deployable Public Safety Trunking Systems

Friday, July 25, 2025 -- APCO News

APCO Announces 15 New Graduates of the CPE Program

Friday, July 25, 2025 -- APCO News

Just a Few Days Remain to Join an APCO Standards Working Group � Apply by July 31!

Friday, July 25, 2025 -- APCO News