Exciting news regarding the reclassification of public safety telecommunicators! On April 30, the Senate Committee on Commerce, Science and Transportation voted to advance the bipartisan Enhancing First Response Act (S.725) to the full Senate for consideration. APCO CEO Mel Maier celebrated the move, saying, “the committee’s vote marks an important step forward. We urge the full Senate as well as the House of Representatives to act quickly to grant public safety telecommunicators the recognition they deserve.”
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On April 28, APCO urged the FCC to retain important public safety requirements in the face of requests for deregulation in the FCC’s “In re Delete, Delete, Delete” proceeding, which seeks public feedback on rules the FCC should eliminate. While APCO recognizes the FCC’s interest in removing unnecessary regulatory burdens, APCO urges the FCC to retain important public safety regulations that promote the public interest.
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Time is running out to take the next step in your leadership journey. Applications for APCO’s Certified Public-Safety Executive (CPE) Program Class 19 are due by May 15. This nationally recognized program is designed to strengthen leadership skills, elevate your career and connect you with a leadership network of public safety professionals. Don’t miss this opportunity to be one of the exclusive graduates of the CPE Program.
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ECC Leadership & AI: Smarter Decision-Making for a Stronger 9-1-1 Center
May 15 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE
Sponsored by Eventide
In this webinar, a panel of AI research experts and Eventide Communications explore practical, proven ways AI is already helping ECCs tackle challenges like understaffing, administrative overload and wellness planning. Join us and learn how to identify the right tools and integrate AI to support both leadership and frontline staff. Whether you're just starting out or already using AI, you'll leave with a clear framework and real-world strategies to strengthen your ECC.
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APCO is launching new monthly topics for the Illuminations CDE Program. Illuminations offers subscription tracks to help public safety communications professionals stay current while earning CDEs. Starting June 1, the General Track includes topics such as call-handling complacency and preparation for large outdoor public gatherings, plus 10 additional monthly topics throughout the year. The EMD Track features topics that include recognizing chest pain, explosive injuries and other critical subjects. An annual subscription consists of 12 courses, each worth one CDE. An annual subscription costs $125 for APCO members and $145 for non-members.
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The National Telecommunications and Information Administration (NTIA) is seeking expressions of interest from individuals who want to serve on the FirstNet Authority's board. Expressions of interest are due by June 2.
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Click Orlando
Telecommunicator Ashley Willis dispatched police to the scene of a hang-up call where they arrested a man on charges of domestic violence.
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My Bellingham NOW
The aging building now housing the ECC will be replaced with a new facility scheduled for completion late in 2026.
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The Meadville Tribune
Emily Courson dispatched emergency units calmly, efficiently and “without any error” to a fire in a business where her immediate family was working at the time.
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WEAR News ABC 3
The high school’s Criminal Justice Academy offers a 232-hour course that allows graduates to become public safety telecommunicators after passing the state exam.
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11 ABC
Telecommunicator Lorie Teague guided the woman through the delivery and she told a reporter “it’s just part of my job.”
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Earn the CDEs needed for recertification in an upcoming APCO Institute course. More course topics and dates are available. See the course calendar.
APCO Virtual Classroom Courses
Online Courses
In-person Courses
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