There are just two weeks left to nominate a hero in your life for an APCO Emergency Communications Center or Technology Leadership award! These awards honor public safety communications personnel who have demonstrated the highest levels of personal and professional conduct and performance in the line of duty. The deadline to submit is April 1.
Submit a nomination

Registration is now open for Nexus 2024! Join us May 29-30 in National Harbor, MD. Experience the future of 9-1-1 and see how an NG9-1-1 environment could impact real-life scenarios.
Register

Join us for the APCO Leaders Dinner, taking place the evening of May 29. This event recognizes individuals each year who have been tireless, continuing advocates for public safety communications and those who serve in the industry.
Register

May 22 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE
Register

Turnover is straining 9-1-1 centers everywhere. Attend this webinar to learn:

• Best practices from several accomplished 9-1-1 directors that you can put into practice to close the revolving door.
• Tips for automating everyday manual tasks so supervisors can get more time back in their day to mentor, coach and support staff.
• Why a consistent, targeted Quality Assurance & Improvement (QA/QI) program is essential to helping telecommunicators succeed and stay on the job.
• How to leverage targeted QA reviews, and call handling and dispatch performance metrics to uncover coachable moments, performance issues, training gaps and recognition opportunities, and help telecommunicators before they slide too far down the slippery slope.

Sponsored by NICE

Three new topics begin on April 1 in APCO’s Illuminations CDE Program annual subscription program. The general track session includes information on creating a console checklist for workday preparation. The EMD track takes a deeper look at 9-1-1 calls involving agricultural injuries. The Communications Training Officer (CTO) track focuses on CTO situational awareness, which includes role play, scenarios and other types of training to improve trainee performance. The Illuminations program is offered as an annual subscription with new topics monthly (quarterly for CTO Track) throughout the year and provides up to 12 CDEs for recertification.
Learn more

When integrated with computer-aided dispatch (CAD) systems that provide latitude and longitude call information, APCO IntelliComm's configurable guidecard technology provides immediate location details and mapped data of the nearest AED locations in a cardiac emergency. With mapped data displayed onscreen, public safety telecommunicators can inform callers of nearby AED locations for quicker lifesaving measures in a cardiac emergency.
Get a demo

Online Courses

• Active Shooter Incidents for Public Safety Communications, 2nd Edition (8 CDEs)
  March 27 - April 16 | April 10 - 30 | May 8 - 28
• Bullying and Negativity in the Communications Center, 2nd Edition (8 CDEs) 
  April 10 - 30 | May 8 - 28| June 19 - July 9
• Emergency Medical Dispatch, 5th Edition (32 CDEs)
  April 10 - May 21 | May 1 - June 11 | June 12 - July 23
• Public Safety Communications Staffing and Employee Retention (8 CDEs)
  April 10 - 30

Virtual Courses

• Law Enforcement Communications, 1st Edition (32 CDEs)
  April 16 - 19
• Bullying and Negativity in the Communications Center, 2nd Edition (8 CDEs)
  April 30
• Fundamentals of Tactical Dispatch (16 CDEs)
  May 14 - 15
• Cybersecurity Fundamentals for the ECC (8 CDEs)
  May 21

In-Person Courses

• Iowa (Toledo): April 11—Crisis Negotiations, 2nd Edition (8 CDEs)
• Texas (Arlington): May 1 - 2—Fundamentals of Next Generation 9-1-1 (NG9-1-1) (16 CDEs)
• Alabama (Huntsville): May 20 - 22—Communications Center Manager, 1st Edition (24 CDEs)
• Virginia (Fairfax): June 27 - 28—Fundamentals of Next Generation 9-1-1 (NG9-1-1) (16 CDEs)  

 Additional course topics and dates are available. See the course schedule

City of Peterborough Awards Federal Engineering Contract for NG911 Implementation

GeoComm Receives Esri’s GIS for Good Award at Esri Partner Conference for Exceptional Achievement