APCO’s online course Disaster Operations and the Communications Center educates public safety telecommunicators on a wide range of man-made and natural disasters, the effects on the community and its infrastructure, and the response and recovery needs of each. The information focuses on emergency communications center operations during multiple disaster scenarios including fires, floods, tornados, terrorist acts, pandemics and more. Discussions also include information on overall emergency management and homeland security. Worth 8 CDEs.
Upcoming online course dates: 1/17 - 2/6 | 2/7 - 2/27 | 3/13 - 4/2 | More dates
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Appointments are now available for personalized demos to view configurable guidecard technology that aligns with individual agency protocols in ECC operations. Powered by IBM Watson Analytics, APCO IntelliComm is a cognitive, criteria-based guidecards system for fire, law enforcement and EMD services.
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On November 21, 2023, Communications Operator Crystal Mazeika-Pahl fielded a phone call from a mother who reported her 11-month-old infant had drowned in the bathtub. These types of calls can unnerve the best of us. The first thing Crystal did to gain control of this situation was to develop a rapport with her caller. Crystal realized that if she was going to provide lifesaving EMD instructions and have the mother comply, she needed to shift the mother’s focus to her questions. Please join us in congratulating Communications Operator Crystal Mazeika-Pahl for her exceptional performance and awarding her the “Teammates in Action Award.”
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KTAR News
The 12,000-square-foot ECC is scheduled to open in 2025. It will include a real time crime center and upgraded emergency response technology.
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Muscatine Journal
Chase Voelkers won a Life Saving Award for keeping a man who was standing on the ledge of a bridge calm until officers could arrive and provide additional help.
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KCRA 3
The emergency communications center has 22 out of 32 positions filled, and staffing is so short that staff must hurry to the bathroom between calls because no one is available to cover while they are away from the console.
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[Originally published in the January/February 2024 PSC magazine.]
Drones, also known as unmanned aircraft systems (UAS), have emerged as increasingly valuable tools for first responders, revolutionizing how emergency personnel approach critical situations by being able to provide real-time aerial insights and capabilities that were once difficult or impossible to attain. As the use of drones increases, it is important that emergency personnel are well-versed in the regulations and guidelines governing their operation.
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