NICE
PSC eNews Weekly
Friday, September 8, 2023

September 7, the United States Senate confirmed Anna Gomez to serve as a Commissioner at the Federal Communications Commission. Ms. Gomez has a wealth of experience related to public safety communications, including playing a key role in the formation and implementation of a $115 million grant program to advance 9-1-1 service, the nationwide public safety broadband network, and a $300 million research and development program for public safety communications. APCO offered congratulatory remarks in a press release.

 

On June 26, in her first year at Guilford Metro 911, Corina Hunt exhibited extraordinary courage, composure and leadership during a critical emergency call. Her actions played a pivotal role in potentially saving a life.

During this incident, Hunt fielded a call from an 11-year-old child who reported their unconscious 43-year-old mother. The caller was understandably distraught, and the situation escalated when it was revealed that the patient was not breathing. With an 8-year-old sibling also present and both children in a state of panic, Corina demonstrated exceptional professionalism.
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September 19 | 1:00 p.m. ET
Free for members; $59 for non-members | 1 CDE
Sponsored by Hexagon

Register

Cloud adoption is on the rise in emergency communications centers across the U.S., but is it right for your agency? In this webinar, Leah Hornacek, Hexagon sales manager and former 9-1-1 deputy director, will share the benefits of moving to the cloud to help you determine if it’s the right approach for your agency.

 

New dates are scheduled in October for cybersecurity training designed for emergency communications centers (ECCs). During the two-course training series, cybersecurity experts and industry professionals address current issues and solutions for cybersecurity threats to public safety agencies. The two courses are on-site in Daytona Beach, Florida, at APCO headquarters.

Cybersecurity Fundamentals for the ECC (8 CDEs)
October 24 | Daytona Beach, FL

Intermediate Cybersecurity Principles for the ECC (16 CDEs)
October 25 - 26 | Daytona Beach, FL

Students may register for one or both courses. Note that the Cybersecurity Fundamentals course is a prerequisite for the Intermediate Cybersecurity course. Students who have previously completed this course may register for the Intermediate Cybersecurity course only.

Learn more and register

 

The following agencies have received APCO Agency Training Program Certification, a Project 33® Initiative:

Public safety agencies use the APCO International Agency Training Program Certification as a formal mechanism to ensure their training programs meet APCO American National Standards (ANS). Initial and continuing training for public safety telecommunicators is important as they provide essential services to the public in an expanding and rapidly changing environment.

 
Comtech Telecommunications Corp.
EFJohnson
Industry News
AT&T
A new white paper aimed at wellness and mental health among first responders recommends leadership engagement, integrated education during training, dedicated funding, national wellness standards and better communications.
 
The Connection
Adults and children participated in the Public Safety Day Open House, mixing with first responders, police cruisers, motorcycles, fire trucks, and therapy dogs and their handlers.
 
ABC 8 News
Henrico County, for example, has faced a turnover rate for public safety telecommunicators of about 50% during the past five years.
 
Eventide Inc
News Channel 21
Deschute County public safety telecommunicator Alice Baer directed the wife on CPR until EMS personnel arrived.
 
WTOL 11
Telecommunicator Penny Welker called the delivery of a bouquet by the stroke victim’s daughter “awesome.”
 
Training Schedule Update

Train online in real time in these instructor-led, interactive courses:

  • Communications Training Officer (CTO) 6th Edition (24 CDEs) 9/20 - 9/22 
  • Crisis Negotiations, 2nd Edition (8 CDES)  9/21/23
  • Law Enforcement Communications, 1st Edition (32 CDEs) 9/26 - 9/29
  • Communications Center Supervisor, 5th Edition (24 CDEs) 10/10 - 10/12

See more upcoming virtual courses

 
SoftWright LLC
 
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Training | Services | Technology | Advocacy | Community | Membership

 

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