Save on shipping when you pre-order your APCO 2023 conference T-shirt and pick it up on-site at the APCO Store, where you can shop for other official APCO gear. APCO store hours at the conference, which runs from Sunday, August 6, to Wednesday, August 9, are Saturday, 1-5 p.m., Sunday and Monday, 8 a.m.-4 p.m. and Tuesday, 8 a.m. to noon.
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APCO's Comprehensive Quality course provides the information and resources to create a successful comm center quality assurance program. Information presented includes creating a quality assurance and improvement program that allows a focus on employee accomplishments while also addressing quality concerns. Topics include planning and methods, standards, feedback, coaching, and building a performance evaluation program. Instruction includes practical exercises to help students implement the program within their agency. The course is delivered online and is worth 16 CDEs. Upcoming course dates: July 5 - August 8 | August 2 - September 5 | September 6 - October 10 | More dates
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On Tuesday, June 27, at 10 a.m. ET the Department of Homeland Security (DHS) Science and Technology Directorate (S&T), in collaboration with the Federal Emergency Management Agency (FEMA) Integrated Public Alert Warning System (IPAWS), will test new technical capabilities to integrate emergency alert systems with new sensor technologies, such as unattended flood and wildfire sensors. The Wildland Urban Interface (WUI) Phase Two Demonstration focuses on mitigating the risks and impacts of flooding and wildfires in areas where communities and natural landscapes meet.
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The Sentinel-Record
Melissa Tonseth was recognized for her relentless effort to keep officers and firefighters safe during service calls.
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13 Action News
Georgie lives at the emergency communications center (ECC). He was taken off the streets as a stray, enrolled in a training program and worked in a prison before being recruited to the ECC.
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16 WNEP ABC
Public safety telecommunicators were recognized for their work in a center that fields 1,100 calls a day with a 50% staffing level.
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Fox 40
Public safety telecommunicators Travis Collins, Lauren Dickenson, Zachary Guidi and Eldon Stevens were recognized for their teamwork in responding to an unconscious man who required CPR after collapsing at the Ithaca (New York) Airport.
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Mid Hudson News
Jessica “Jess” Emery of the Poughkeepsie (New York) 911 Center and Joe “Steady Rock” Dingee of Dutchess County, New York, were named Communications Specialist of the Year for handling pre-hospital communications.
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3 CBS News Philadelphia
Funding was directed toward new equipment and technology for 9-1-1 centers and new call centers for 9-8-8 suicide prevention lines.
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KOMO News
Non-emergency calls will be answered by artificial intelligence designed to reduce wait time when public safety telecommunicators are overwhelmed with 9-1-1 calls.
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APCO member Richard H. Tuma, 76, passed away June 16, at his home in Williams Bay, Wisconsin, after a long career in public safety. Tuma retired as the director of emergency preparedness in Waukesha County, Wisconsin, in 2013 and held positions as APCO Chapter Life Member, Illinois Chapter president, 1999-2000, vice president, MAAP member, State Conference chair and Legislative Committee chair.
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Seats available in these upcoming courses that start in July:
- July 5-7: Communications Center Supervisor, 5th Edition (Virtual - 24 CDEs)
- July 5-25: Active Shooter Incidents for Public Safety Communications, 2nd Edition (Online - 8 CDEs)
- July 5-25: Customer Service in Today’s Public Safety Communications (Online - 8 CDEs)
- July 5-August 8: Comprehensive Quality (Online - 16 CDEs)
- July 5-August 1: Public Safety Telecommunicator 1, 7th Ed., Canada (Online - 40 CDEs)
- July 11: Cybersecurity Fundamentals for the ECC (Virtual - 8 CDEs)
- July 12-13: Fundamentals of Tactical Dispatch (Virtual - 16 CDEs)
- July 17-21: Public Safety Telecommunicator 1, 7th Edition (Virtual - 40 CDEs)
- July 19-August 8: Crisis Negotiations, 2nd Edition (Online - 8 CDEs)
- July 19-August 8: Disaster Operations and the Communications Center (Online - 8 CDEs)
- July 19-August 8: Public Safety Communications Staffing and Employee Retention (Online - 8 CDEs)
- July 26-September 5: Emergency Medical Dispatch, 5th Edition, Version 4 (Online - 32 CDEs)
- July 24-27: Fire Service Communications, 3rd Edition (Virtual - 32 CDEs)
- July 31: Bullying and Negativity in the Communications Center, 2nd Edition (Virtual - 8 CDEs)
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