PSC eNews Weekly

APCO Teammates in Action

We recognize the lifesaving work that public safety telecommunicators do every day. The Teammates in Action program allows anyone to nominate a teammate and tell us about how they went into action during a specific incident. Give everyone a chance to recognize the daily actions of your teammates.
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Industry News

Arlington (Va.) Emergency Communications Center to Start Using Amazon AI System for Non-Emergency Calls

ARL Now

The move is meant to help relieve staffing shortages at the emergency communications center. “Its current setup is problematic and even potentially dangerous,” the agency says.

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Albemarle (Va.) Program Seeks to Improve Responses to Mental Health Calls

NBC 29

A pilot program links law enforcement, behavior health and emergency services in the Human Services Alternative Response Team or HEART.

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Wyandotte (Mich.) Telecommunicator Calms Hysterical Mom, Walks Her Through CPR to Save Submerged Son

News-Herald

Beth Kusiak fielded the call from the mother of 2-year-old Eli, who was found face down, unresponsive in a creek. Kusiak talked her through CPR to successfully revive the child.

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Public Safety Telecommunicator Who Helped Deliver Naugatuck (Conn.) Twins to Be Honored

Patch.com

Sean Cloney walked the father through the birth of his babies, including instructing him to tie off the umbilical cord with a shoelace.

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APCO Announces Final Approval and Publication of Standard for Career Progression Within the ECC

This week APCO received final approval for APCO ANS 1.122.1-2023 Career Progression Within the Public Safety Emergency Communications Center (ECC). This operational standard places an emphasis on the need to effectively manage situations with critical decision-making responsibilities. It also offers guidance for ECCs of all sizes on opportunities for employee growth, promotions and development of tomorrow’s leaders.
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