PSC eNews Weekly

Save $50 on Staffing Summit Registration

Today is the last day to save $50 on your APCO 9-1-1 Staffing Crisis Summit registration. After today rates will increase. Visit the website to view the program, and register now to attend this event May 17-18 in Herndon, Virginia.

Industry News

‘Bit of a Legend’: Longtime Hadley (Mass.) Telecommunicator Is State’s Telecommunicator of Year

Daily Hampshire Gazette

Henry Baj entered his first handwritten logbook entry on July 10, 1976. It was for a hit-and-run that damaged a parked car at Mountain Farms Mall.

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Learn About 9-1-1 Calls at ‘Coffee With A Dispatcher’ In Kelowna (British Columbia)

Revelstoke Review

The host answers questions like how to become a public safety telecommunicator and why telecommunicators ask so many questions when someone makes an emergency call.

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Agencies Receive APCO Agency Training Program Certification

The following agencies have received APCO Agency Training Program Certification, a Project 33® Initiative:

York County Department of Emergency Services-911 (Pa.)
Wilson County Emergency Communication District (Tenn.)
Temple University Campus Police Dept. (Pa.)
Paragould Emergency Services (Ariz.)
Hilton Head Fire & Rescue (S.C.)
Culpeper County Public Safety (Va.)
Chandler Police Dept/Communications (Ariz.)

Public safety agencies use the APCO International Agency Training Program Certification as a formal mechanism to ensure their training programs meet APCO American National Standards (ANS). Initial and continuing training for public safety telecommunicators is important as they provide essential services to the public in an expanding and rapidly changing environment.

Tucson (Ariz.) Police, Fire Agencies Embedded With Public Safety Telecommunicators

9 KGUN

Integrating police and fire personnel with emergency communications center operations is designed to improve communications, thus leading to faster emergency response.

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Austin (Texas) Police Sergeants Fill-In for 9-1-1 Call Takers Amid Shortage

KVUE ABC

The department has 50 vacancies out of 104 needed for full staffing and is making do with the sergeants who are volunteering until additional public safety telecommunicators can be hired.

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