Monday is Flash Day! The day members can save $100 on their full conference registration.
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Not a member? Join before 11:59 p.m. ET on Monday to save a total of $300 on a full registration.
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The Southern Maryland Chronicle
Monica Kline of the La Plata Barrack is Emergency Dispatcher of the Year and Pamela Bryant of the Prince Frederick Barrack is Emergency Dispatcher Supervisor of the Year.
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3 News
Telecommunicator Salina Freeman defused a dangerous situation when the mother called 9-1-1 and said she wanted to kill her baby.
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ABC 13 News
Buncombe County, North Carolina, commissioners approved the move in a bid to stem critical staffing shortages of 42%.
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WRTV ABC Indianapolis
Indiana legislators are taking the step to alleviate increasing wait times caused by insufficient emergency communications center staffing.
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ABC 7 Eyewitness News
"If I've had a stressful day at work, be it a bad phone call or busy radio traffic with the officers, I can come back here and sit in a quiet room away from the noise and the hectic things that happened in the 9-1-1 center," telecommunicator Michelle Dorn said.
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This is your last chance to take advantage of APCO's programs, closing tomorrow at 11:59 p.m.:
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April 4 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE
Sponsored by US Digital Designs by Honeywell
Join us to learn how to affordably manage call volume with limited staff using fully automated dispatch alerting. During this webinar, you’ll hear from Todd Tuttle, recent assistant fire chief of Greensboro, North Carolina, on how implementing automated dispatch alerting improved the efficiency of Greensboro’s emergency communications center.
Register
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Crisis Negotiations, 2nd Edition builds on all the skills of basic telecommunicator training with a deeper look at the nature and progression of crises, with a focus on the most effective ways for telecommunicators to receive and process calls. Specific topics covered include verbal communication and interrogation techniques used during crisis negotiations, dealing with demands, handling negotiations and more. Discussions also address the unique concerns related to hostage situations, barricaded subjects and persons with suicidal intent. Worth 8 CDEs. Registration is open for the upcoming dates:
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Zac Woodrum is the connection center supervisor with Indiana's Integrated Public Safety Commission (IPSC). He hails from a small town in Boone County, on the northwest side of Indianapolis. He holds a bachelor’s degree in Homeland Security from Vincennes University. His personal goal is to retire early and live on the Gulf. His professional goal is to serve the citizens of the Hoosier state the best way he can. Zac is a recognized communications unit leader (COML) within the state and a deputy strike team leader within his agency. His hobbies include fixing up his house, taking road trips and spending time with his dog Bilbo, a German Shepherd-Corgi mix. Zac is new to frequency coordination, having assumed the role in 2022 for the state of Indiana. However, he is excited for the challenges ahead.
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