On March 10, the Public Safety Next Generation 9-1-1 Coalition, which includes APCO and major fire service, EMS, and law enforcement associations, submitted a letter to the House Energy and Commerce Committee leadership for consideration during a committee hearing on wireless spectrum policy. The Coalition reiterated support for bipartisan legislation that would fund NG9-1-1 with revenue from wireless spectrum auctions. The Coalition explained that achieving NG9-1-1 is a national security imperative because it would enable (1) enhanced response to disasters and national-level threats, (2) increased protections against cyberattacks, including state-sponsored attacks and (3) improved support for national defense efforts.
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WTOC 11
The planned CAD system will send call information electronically to field first responders who are currently calling public safety telecommunicators for information.
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News Channel 8
Telecommunicator Supervisor Thomas Eggers gave CPR instructions that led to the revival of the 2-year-old girl.
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Vernon County Times
The $237,772.59 grant will be used to implement NG9-1-1, including call routing and interoperability. The public will also be able to text and share video messages with public safety telecommunicators.
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WKYT
Telecommunicator Rachel Durham of the Williamsburg Police Department led a mother through lifesaving CPR. The girl revived after five minutes.
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KMA Land
Telecommunicator Dawn Christensen calmed a chaotic scene, dispatched medical responders, and was able to “go through her protocols, walk the parents through how to clear that child's airway and eventually save that child's life,” said Chief Deputy Josh England.
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We are excited to announce the APCO 2023 Block Party will feature a live performance from award-winning country artist Terri Clark! Join us in Nashville on Tuesday, August 8, 7-10 p.m. to mix and mingle with colleagues and friends. Register on Flash Day to join the fun!
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Announcing the recipients for the 2023 Public Safety Communications Leadership in Policy Awards:
- Leadership in Advocacy Award: Keith Kelley, Deputy Chief of Police, Field Operations Bureau, Athens-Clarke County Police Department
- Leadership in Regulatory Service Award: Umair Javed, Chief Counsel to Chairwoman Jessica Rosenworcel, Federal Communications Commission
- Leadership in Legislative Service Award: Kate O’Connor, Chief Counsel (Majority), Subcommittee on Communications and Technology, U.S. House of Representatives Committee on Energy and Commerce
- Leadership in Advancing Communications Policy Award: Richard Reed, Chief Network Management and Operations Officer, First Responder Network Authority (FirstNet)
The winners will be honored during APCO’s annual Public Safety Communications Leadership Dinner in Arlington, Virginia, on May 17.
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April 4 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members
Sponsored by US Digital Designs by Honeywell
Join us to learn how to affordably manage call volume with limited staff using fully automated dispatch alerting. During this webinar, you’ll hear from Todd Tuttle, recent assistant fire chief of Greensboro, North Carolina, on how implementing automated dispatch alerting improved the efficiency of Greensboro’s emergency communications center.
Register
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APCO seeks comments for the candidate American National Standard (ANS) titled Career Progression Within the Public Safety Emergency Communication Center (ECC). This standard sets forth guidance for all ECCs—primary, secondary, nontraditional and non-classified—of all sizes to provide opportunities for employee advancement, promotional levels and recognition of the changing roles, which include an emphasis on the need to effectively manage resources with situational analysis and critical decision-making responsibilities.
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This article originally appeared in the March/April 2023 issue of PSC magazine.
While public safety telecommunicators’ exposure to others’ trauma is part of the profession, the chance of experiencing a personal tragedy during a telecommunicator’s career is also a reality. As a result of exposure or involvement in a traumatic event, post-traumatic stress disorder (PTSD) may occur and have a major impact in the life of a telecommunicator.
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