PSC eNews Weekly
Friday, September 23, 2022

In early 2022 a motor vehicle accident with injuries occurred in the Washington, D.C., metro area involving multiple vehicles, resulting in reports from dozens of wireless callers to 9-1-1 and dispatch of fire, EMS and law enforcement to the scene. The event led to extensive traffic congestion within the Washington, D.C., corridor with multiple victims transported to nearby hospitals with injuries.

Register for Nexus, taking place November 2-3 in Arlington, Virginia, to learn how next generation technologies will impact the response to scenarios such as this one. 

Comtech Safety & Security Technologies
US Digital Designs

The FirstNet Authority is updating its Roadmap. This 2023 Roadmap Progress Update will include focused outreach and research conducted since the last Roadmap published in 2020, as well as a public safety survey and targeted public safety decision-maker interviews. The Roadmap survey is a short 10-12 minute set of questions intended to elicit public safety’s current and future communications challenges and needs. Please complete the survey by Friday, October 7.
Take the survey


Leveraging Automated Dispatch Alerting to Address Workload and Staffing Challenges
October 11 | 1:00 p.m. ET
Sponsored by U.S. Digital Designs

This webinar will discuss automated dispatch alerting and how it can help reduce public safety telecommunicator workloads and improve response times.

Communications Challenges and Solutions for School Response
October 19 | 1:00 p.m. ET
Sponsored by SchoolSAFE

This webinar will explore what is and is not true interoperability, the importance of incident command for school leadership and examples of tools to help guide schools and districts’ learning to improve their response.


The public safety communications industry is facing critical staff shortages across the nation. The APCO course Public Safety Communications Staffing and Employee Retention provides innovative ideas and solutions to address this industrywide issue. Takeaways from the course include over 300 tips, guidelines and effective practices to implement at your agency on subjects ranging from creating effective shift schedules, candidate recruitment and maintaining staff. The next online course begins on October 19.
Learn more

Eventide Inc
Silent Key
John J. Daly, 66, whose life was dedicated to public safety in Collier County, Florida, passed away August 22 at a Cape Cod, Massachusetts, hospital after a long battle with pancreatic cancer.
Max Thwaits III, the Essex County (New York) emergency services director, passed away September 19. Watts, of Au Sable Forks, was 40. He was a member of the APCO Atlantic Chapter.
Industry News
Times Observer
Zachary Raines received a citation of excellence from county commissioners for giving lifesaving advice to a caller.
KOCO News 5
Bella is the first dispatch center therapy dog in Oklahoma, and an inmate trained her at a nearby correctional facility.
Public safety telecommunicator Angie Rivera told the girl to stay quiet in a closet as police surrounded the house. 
Spectrum News
The chocolate Labrador retriever finds pets and provides stress relief in the Maine Department of Public Safety emergency communications center.
ABC 33/40 News
The upgrade will allow communications with agencies outside the county.
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