PSC eNews Weekly
Friday, September 16, 2022

APCO is pleased to announce the recipients of the 2022 Public Safety Communications Leadership in Policy Awards, who will be honored during APCO’s annual Public Safety Communications Leadership Dinner in Arlington, VA, on November 2. These awards honor individuals who have contributed significantly to the field of public safety communications and reflect upon the successes of the public safety communications community as a whole.
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Comtech Safety & Security Technologies
US Digital Designs

Don’t miss the October 15 deadline to apply for the next Certified Public-Safety Executive (CPE) Program (Class 14), which begins in January 2023.
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These webinars are free for members and $59 for non-members. Worth 1 CDE each.

Getting 9-1-1 Emergency Response Right in Challenging Times
September 20 | 1:00 p.m. ET
Sponsored by NICE

Leveraging Automated Dispatch Alerting to Address Workload and Staffing Challenges
October 11 | 1:00 p.m. ET
Sponsored by US Digital Designs


A criteria-based guidecard software, APCO IntelliComm® supported by IBM Watson Analytics, can be configured to meet your agency’s needs. Register for a brief demo to learn how IntelliComm can improve your agency’s operations.

From the Inside Pages

The last three years have seen unprecedented change. A global pandemic and one of the tightest job markets in history have left ECCs...underfunded, understaffed and facing seemingly overwhelming challenges that threaten their chances for success. It is times like these that call for bold thinking and unwavering leadership. Today, ECCs badly need a victory to overcome the staffing crisis facing our industry. Yet, many jurisdictions continue to use recruiting methods and hiring practices that are outdated and ineffective in today’s job market. “The way we’ve always done it” does not work and is a cowardly fallback position for the timid or uninformed.
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This article was originally published in the September/October 2022 PSC magazine.

Eventide Inc
Industry News
CBS 21
The video tries to attract recruits by showing telecommunicators at work and tells the stories of lifesaving calls.
PIX 11
Telecommunicators strove to remain calm and to help people in distress in response to a world-changing event 21 years ago.
Telecommunicator Samantha Giovengo took the call from a woman who was home alone when she went into labor with contractions two minutes apart.
7 KBZK Bozeman
In separate incidents, Natalie Russell directed CPR over the phone to help a baby and an adult male in distress. Both recovered.
Click on Detroit
Huron Valley, Michigan, ambulance telecommunicator Tim Wilson directed a husband to administer CPR on his wife who collapsed in their home.
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