PSC eNews Weekly
Friday, August 19, 2022

With conference behind us, it's time to look ahead to the future of NG9-1-1. Experience the ECC of the future at Nexus 2022—November 2-3 in Arlington, Virginia—where we will present real-life scenarios to explore the latest technology behind the communications between 9-1-1 professionals and the citizens and responders they serve. Visit the website to learn more and register.

Comtech Safety & Security Technologies
Industry News
10 News San Diego
Public safety telecommunicator Nicole Mainer gave CPR instructions to the father after he found the boy floating face down in the pool.
The Charlotte Observer
A&E’s “Panic 911” featured Charlotte fire public safety telecommunicator John Schuler for helping an 11-year-old and a 6-year-old escape an apartment that caught fire.
Eau Claire County, Wisconsin, emergency communications center plans to update to NG9-1-1.
Telecommunicator Jillian Malone gave instructions for the delivery of Zoriah, who arrived unexpectedly at home.
The Record-Courier
Friends are helping Douglas County, Nevada, telecommunicator Kristin Oilar defray costs stemming from a return of pancreatic cancer.
Parker Pioneer
Aurora Wilson received the La Paz County, Arizona, Sheriff’s Office Life Saving Award after talking a caller through CPR to resuscitate a man who had turned blue.
10 News
Important forms, information about the emergency communications system and links to the emergency communications center’s social media pages are accessible from the website.

Two new topics begin on September 1 in APCO’s Illuminations CDE Program. The EMD Track on Telematics and EMD takes a deeper look at the information that vehicle telematics systems can provide to the EMD and what the information translates to regarding the mechanism of injury, probability of trauma, the need for extrication, life flights or surgeons on standby. The General Track session on Homelessness focuses on the homeless population, their living conditions and common problems experienced in this environment. Response types for law enforcement, fire and EMS are discussed.
Learn more


These webinars are free for members and $59 for non-members. Worth 1 CDE.

How Can You Make Your NG9-1-1 Solution a Success? Start With the Platform
Tuesday, September 13 | 1:00-2:00 p.m.

Sponsored by Lumen

Getting 9-1-1 Emergency Response Right in Challenging Times
Tuesday, September 20 | 1:00-2:00 p.m. 

Sponsored by NICE

Eventide Inc
Training Schedule Update

8/31 - 9/27: Public Safety Telecommunicator 1, 7th Edition, builds on foundational topics such as communication skills, call taking and radio techniques. The PST course blends in the most up-to-date information on technology and work-related issues in public safety communications centers. 40 CDEs. Register

8/31 - 10/4: Communications Training Officer, 6th Edition, instructs CTOs on how to support their agencies in running standardized training programs built on principles of performance-based training, performance management and objective documentation. 24 CDEs. Register

9/7 - 9/27:  Bullying and Negativity in the Communications Center, 2nd Edition, explores the nature of the problem of bullying and negativity, its impact on people and organizations, corrective actions that can be taken and steps to foster and maintain civility in the communications center. 8 CDEs. Register

9/7 - 10/11: Communications Center Supervisor, 5th Edition, course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. 24 CDEs. Register

9/13 - 9/16: Law Enforcement Communications (Virtual Classroom)  raises the bar for in-service law enforcement communications training, covering the terms, techniques and protocols required for law enforcement call taking and radio dispatching. 32 CDEs. Register

9/14 - 10/25: Fire Service Communications, 2nd Edition, covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. 32 CDEs. Register

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