NICE
PSC eNews Weekly
Friday, August 12, 2022

At APCO 2022 in Anaheim, California, APCO announced its new executive committee: President Angela R. Batey, First Vice President Becky Neugent, Second Vice President Stephen Martini and Immediate Past President Jason Kern. Attendees heard about the state of the association as well as updates about federal legislative and regulatory actions that affect the public safety communications profession. Three inspiring keynotes, more than 120 educational sessions, numerous networking opportunities and the expo filled out the week. Read all the news from APCO 2022 and visit our APCO 2022 Flickr Gallery.

 
Comtech Safety & Security Technologies

Earlier this week APCO announced the publication of a comprehensive document entitled “APCO International’s Definitive Guide to Next Generation 9-1-1.” The guide takes a forward-looking approach to Next Generation 9-1-1 (NG9-1-1) to address what emergency communications centers (ECCs) and professional staff from telecommunicators to directors need to make informed decisions now and in the future.
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APCO has been selected by the National Sheriffs’ Association (NSA) to be the preferred training provider for all of NSA’s public safety communications needs. APCO and NSA announced the professional development partnership, which will begin October 1, 2022, during APCO’s 88th Annual Conference & Expo earlier this week.
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These webinars are free for members and $59 for non-members. Worth 1 CDE.

How Can You Make Your NG9-1-1 Solution a Success? Start With the Platform
Tuesday, September 13 | 1:00-2:00 p.m.

Deploying NG9‑1‑1 comes with challenges and, without a robust network foundation, it will be hard to achieve success. Attend this webinar to learn more.

Sponsored by Lumen

Getting 9-1-1 Emergency Response Right in Challenging Times
Tuesday, September 20 | 1:00-2:00 p.m.

When an emergency call comes in, lives are on the line, and with current staffing concerns keeping telecommunicators engaged, well-coached, trained, confident and happy, so they can perform their best, is more challenging than ever. Learn how one ECC is addressing these challenges. 

Sponsored by NICE

 

Training for Public Safety Telecommunicator 1, 7th Edition (PST1) Canada covers the basic skills, knowledge and abilities telecommunicators need for their critical role in emergency communications.Course is worth 40 CDEs. Register for August 24 - September 20 (online course) or September 12-16 (APCO Virtual Classroom).

Fire Service Communications, 2nd Edition Canada continues to advance fire communications training, improving service to the caller and increasing the safety of the responders. Instruction covers the terms, techniques and protocols required for fire service call taking and dispatch excellence. Course is worth 32 CDEs. Next online course is September 14 - October 25.

 
Eventide Inc
Industry News
Shore News
Public safety telecommunicator Trish Geiman tracked down a man whose mother called to say he was having trouble breathing after finishing a race.
 
NPR
Public safety telecommunicator Chris Cook provided a calming influence as he talked a woman through CPR when her husband’s heart stopped beating.
 
WHAM
Public safety communications networks in 57 counties and New York City will share in the Statewide Interoperable Communications Grant program.
 
Daily Reporter
Veteran public safety telecommunicator Bonnie Guzman talked a grandmother through the birth of her granddaughter.
 
Greeley Tribune
Laura Schumacher was recognized for helping a caller having difficulty breathing and speaking; she stayed in contact by text-to-9-1-1 and relayed information to the EMS crew.
 
Winsted
Training Schedule Update

Bullying and Negativity in the Communications Center, 2nd Edition (8 CDEs)
August 17 - September 6

Communications Center Supervisor, 5th Edition (24 CDEs)
August 17 - September 20

Communications Training Officer, 6th Edition (24 CDEs)
August 17 - September 20

CALEA Campus Security Accreditation Manager
August 17 - October 11

CALEA Public Safety Training Academy Accreditation Manager
August 17 - October 11

Customer Service in Today's Public Safety Communications (8 CDEs)
August 17 - September 6

Disaster Operations and the Communications Center (8 CDEs)
August 17 - September 6

Law Enforcement Communications (32 CDEs)
August 17 - September 27

Crisis Negotiations (8 CDEs)
August 24 - September 13

Surviving Stress (8 CDEs)
August 24 - September 13

View full course schedule

 
 
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