On May 10, AT&T announced the launch of location-based routing of wireless 9-1-1 calls nationwide. APCO has advocated for location-based routing, which allows carriers to route 9-1-1 calls to the appropriate emergency communications center (ECC) based on the location of the device making the call instead of the location of the cell tower transmitting the call. As APCO wrote in 2019, the time saved by delivering 9-1-1 calls to the right ECC without needing to first transfer a call between ECCs could save thousands of lives each year. In a statement, APCO commended AT&T for making this enhancement voluntarily and expressed hope that other carriers will follow suit.
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11 Alive
The law was enacted after reporters found that 80 Georgia emergency communications centers were unable to provide CPR instructions.
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91.7 WVXU
One behavioral health clinician from the city health department and one paramedic from the fire department would be part of the team that responds.
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4 CBS Denver
Boulder County public safety telecommunicator Rob Schimoler’s instructions led to the revival of the baby who started to cry as color returned to the baby's face.
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The finalists have been chosen, and it's time to vote for your favorite APCO 2022 T-shirt! Voting closes May 23.
Vote now
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APCO’s Registered Public-Safety Leader (RPL) Program is an online training program designed for emergency communications center (ECC) professionals seeking to develop the supervisory and management skills for successful ECC operations. Now accepting applications for summer and fall sessions. More dates are available.
Learn more
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Join us in Anaheim at APCO 2022 for live demos of APCO IntelliComm®, the next generation of criteria-based guidecard software supported by IBM Watson Analytics. Group demos are in the APCO Pavilion on August 8 - 9. Or sign up for a one-on-one demo on Wednesday, August 10.
Ready to see how IntelliComm can work for your agency now? Register for a virtual demo.
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 Glen Gosnell is currently the director of public safety for Washington County, New York. Prior to his promotion to director in October 2016 he had served as a supervising communications officer for 13 years. Glen also serves as the chairman of the Adirondack Regional Interoperable Communications Consortium. He has been involved in fire/EMS since June of 1988 and has been an EMT-critical care technician for the past 27 years.
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Todd A. Austin of Burbank, California, an APCO member and emergency communications center manager for the Los Angeles Police Department Communications Division, passed away May 2. He was 52.
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 It is no secret that the long shifts required of public safety telecommunicators can cause challenges for relationships, activities and self-care outside of work. In my recent survey of California telecommunicators, participants shared that the heart of the issue was that frequently their scheduled time off was not honored, which worsened multiple areas of work-life balance. For some of the telecommunicators, being contacted at home regarding work issues was the norm at their agency.
Read the article, originally published in the May/June issue of PSC Magazine.
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