As National Public Safety Telecommunicators Week (NPSTW) comes to a close, we’d like to thank each and every one of you for all that you do. You are the first, first responders and dedicate your lives to helping people on the worst day of their lives.
Our telecommunicator superpower contest is open until Monday morning. If you haven't already, take a few moments to vote for your favorite entries.
Check out all of the coverage of NPSTW in the media. We love to see how you are being celebrated!
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West Dakota Fox
Alexis Hellman and Leanne Heslep, public safety telecommunicators in the North Dakota Division of State Radio, were awarded stork pins for assisting a woman in active labor during a recent 9-1-1 call.
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News-Herald
Romulus, Michigan, telecommunicator Gerald Golden kept the boy calm and talking while walking him through steps to determine his and his mother’s location.
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News 2
Nearly $13 million will go to increase the size of the consolidated center from 2,000 square feet to 17,000. Technology will also be upgraded to allow public safety telecommunicators to pinpoint the locations of cell phones that call 9-1-1.
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WSMV 4
CueHit PowerEngage will allow the agency to send text messages to callers to solicit feedback and gauge satisfaction with the service provided by the ECC days following the call.
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Williamsport Sun-Gazette
Public safety telecommunicator Clinton Frackman helped a mother deliver premature babies when she called 9-1-1 from home.
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NPSTW.org
The Monitoring Association thanks APCO International and its members for making the world safer and more secure.
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On April 11, APCO filed comments with the Federal Communications Commission (FCC) in response to an inquiry into the cyber vulnerabilities for IP-based communications. Specifically, APCO addressed the FCC’s request for input on how such vulnerabilities might impact public safety by disrupting 9-1-1 calls delivered over interconnected VoIP services. Given the unique public safety concerns associated with vulnerabilities in IP-based communications, APCO urged the FCC to take a comprehensive look at the many cyber challenges facing 9-1-1 centers and ensure that service providers implement appropriate security measures to protect emergency communications.
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On April 13, the Industry Council for Emergency Response Technologies (iCERT) — a trade association of public safety technology providers — released a statement honoring NPSTW and asking Congress to ensure 9-1-1 professionals have the most advanced 9-1-1 systems available. iCERT’s statement highlighted the need to make Next Generation 9-1-1 implementation a national priority and offered support for proposals to use future FCC spectrum auction revenues to fund nationwide deployment.
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On April 13, FCC Chairwoman Jessica Rosenworcel sent a formal letter to the director of the Office of Management and Budget (OMB) suggesting an update to the federal classification of 9-1-1 professionals. OMB manages the Standard Occupational Classification, which classifies 9-1-1 professionals as “Office and Administrative Support Occupations” rather than “Protective Service Occupations.” APCO has pursued passage of the 9-1-1 SAVES Act (which would direct OMB to update the classification) simultaneously with efforts to convince OMB leadership to voluntarily correct the classification. For more information about the reclassification effort, visit APCO’s SOC page.
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Take the next step in your emergency communications professional development with APCO’s Certified Public-Safety Executive (CPE) Program. Now accepting applications through May 15 for the program beginning in July 2022. The CPE Program is designed to develop the necessary skills to successfully lead public safety agencies now and into the future.
Learn more and apply
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