Brent Gleeson, Navy SEAL, combat veteran, best-selling author, and leadership, culture and engagement expert, will keynote the opening general session at APCO 2022 taking place August 7-10 in Anaheim, CA.

Using stories of his SEAL Team experiences and his expertise in transforming businesses, Brent's session will focus on leadership and building high-performance teams, as well as cultural and organizational transformation. Registration opens on Flash Day, April 4.

Earlier this week APCO received final approval from the American National Standards Institute (ANSI) for a newly created American National Standard (ANS) titled Managing Operational Overload in the Emergency Communications Center (ECCs). This standard provides ECCs with best practices for planning, mitigating and handling operational overload.
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On October 24, 2021, a tornado touched down in Missouri. The Missouri State Highway Patrol Troop E communications team began coordinating officer response to the area and made required notifications to staff members. For their tremendous ability to process information and provide exceptional customer service with professionalism and commitment during a time of uncertain safety to the people they know, love and serve, we are proud to recognize them as APCO Teammates in Action.
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This course provides training designed for emergency communications center supervisors and those moving into supervisory roles. Communications Center Supervisor, 5th Edition is offered as an online, virtual and in-person training with 24 CDEs earned for successful completion of the course. Click on a date to learn more and to register.

Online  

• March 16 – April 19
• March 30 – May 3
• April 6 – May 10
• April 13 – May 17
• April 20 – May 24

 APCO Virtual Classroom

• March 21-23
• June 6-8

In-Person  

• March 8-10 Plainfield, IL
• April 11-13 Marietta, GA       

Emergency communications professionals can earn CDEs and expertise in an upcoming online course offered by the APCO Institute. Click on a date to learn more and to register.

• Surviving Stress (8 CDEs): Addresses how to detect stress within yourself and co-workers and provides measures to reduce its impact. Online course dates: 3/2-3/22 | 4/6-4/26

• Bullying and Negativity in the Communications Center (8 CDEs): Explores the nature of bullying and negative behaviors, its impact on people and organizations, corrective actions and steps to foster civility in the communications center. Online course dates: 3/2-3/22 | 4/6-4/26

Earn CDEs with an online or virtual course starting soon.

• 2/23 – 3/15 Crisis Negotiations for Telecommunicators, Online | 3/15 – Virtual Classroom
• 3/2-3/22 Customer Service in Today's Public Safety Communications
• 3/2-3/22 Disaster Operations and the Communications Center
• 3/9 – 4/12 Communications Training Officer, 6th Ed., Online
• 3/9 – 4/12 Comprehensive Quality
• 3/9 – 4/19 Fire Service Communications, 2nd Edition

Eventide Partners with Softil to Launch World’s First MCX Recording Solution for Public Safety Operations