PSC eNews Weekly
Friday, December 17, 2021

On December 16, APCO filed comments with the Federal Communications Commission (FCC) on proposed rules to improve the reliability and resiliency of communications networks during emergencies. The FCC requested input on, among other things, expanding the scope of the Wireless Resiliency Cooperative Framework. As background, the Framework is a voluntary agreement between the major wireless carriers to increase coordination and information sharing during emergencies. APCO suggested that the FCC require participation in the Framework and extend its requirements to all service providers that play a role in 9-1-1 delivery or emergency alerts. Additionally, APCO encouraged the FCC to make rule changes that would foster cooperation among the service providers and public safety agencies during emergencies.

Comtech Safety & Security Technologies
Hexagon Safety & Infrastructure

APCO Institute's online course, Bullying and Negativity in the Communications Center, 2nd Edition, defines bullying behavior and its impact on agency operations. The course provides takeaway tips and solutions to promote workplace civility, address problem behaviors and improve employee morale.

Register for an upcoming course:
January 5 - 25
January 12 - February 1
January 19 - February 8


If you're looking for ways to earn CDEs in the new year, you can still access all 17 sessions on-demand from the Virtual Tech Forum.

Eventide Inc
Industry News
The Intelligencer/Wheeling News-Register
Telecommunicators, backed up by a new computer aided dispatch system, can leap to the aid of callers seeking help with medical emergencies including choking, overdoses and gunshot wounds.
The telecommunicator convinced the man who, according to officials, was suffering a mental health crisis, to stop the bus twice. The second time police were able to get on and remove him from the bus.
Daily Camera
At the Boulder County Communications Center, telecommunicators and supervisors explain why it is so difficult to fill unfilled positions and what they are doing to meet that challenge.
Yahoo! Finance
Experts say phone users of Android 10 or later should update their Microsoft Teams application so they can make 9-1-1 calls on their devices.
Money originally slated for the Minneapolis Police Department has been diverted to pay for unarmed mental health professionals responding to mental health related calls.
TC Communications
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