PSC eNews Weekly
Friday, October 15, 2021

These webinars are free to APCO members and worth one CDE.

Meeting the Recording Challenge of Evolving PTT Over LTE, MCPTT, and LMR Recording Technologies
October 20 | 1:00 - 2:00 p.m. ET
Sponsored by Eventide

Every Call, Every Time: Why Redundancy and Resiliency Are Ever More Critical for Safer, Smarter Cities
November 9 | 1:00 - 2:00 p.m. ET
Sponsored by Hexagon


We are gearing up for the 2021 Emerging Technology Forum, November 2-4. If you haven't yet registered head over to the ETF website to check out the speaker line-up for this year's virtual event. You won't want to miss this dynamic meeting where members and industry leaders share their vision of the future of emergency communications.
Register now


If you have experience with emergency communications center management, we want to hear from you! Submit a proposal to be considered for a one-hour session within our professional development program at APCO 2022, taking place August 7-10 in Anaheim, California. The deadline to submit is December 17.

Comtech Safety & Security Technologies
Hexagon Safety & Infrastructure

Communications Center Supervisor, 5th Ed., Version 1 — October 20 - November 23 (Online)

Customer Service in Today's Public Safety Communications — November 3-23 (Online)

Fundamentals of Tactical Dispatch — November 3-23 (Online)

Public Safety Telecommunicator 1, 7th Ed. — November 3-30 (Online)

Crisis Negotiations for Telecommunicators — November 9 (Virtual Classroom)

Active Shooter Incidents for Public Safety Communications, 2nd Ed. — November 17 - December 7 (Online)

Bullying and Negativity in the Communications Center, 2nd Ed. — November 17 - December 7 (Online)

  • APCO issued a call for participation for work group members to participate in the creation of an ANSI standard titled Non-9-1-1 Call Processing and Dispatch, which will address receiving and processing calls from sources other than 9-1-1 requiring new policies and procedures. Complete the online application by October 24.
  • APCO is seeking comments for the candidate American National Standard (ANS) for Public Safety Telecommunicators When Responding to Calls of Missing, Abducted and/or Sexually Exploited Children.
  • We need producers of public safety communications equipment, products, processes, systems and services to help in the development of APCO American National Standards. If you are interested in joining, please complete this survey.

The Cybersecurity Fundamentals for the ECC course provides information that all emergency communications center (ECC) professionals need to know to safeguard their agency against cybersecurity attacks. Taught by cybersecurity experts and ECC professionals in real-time in the APCO Virtual Classroom, this interactive one-day online session addresses the anatomy of a cyberattack, signs of an ongoing cyberattack and mitigation techniques. Register now for an upcoming 2022 class: January 11 or February  9. Worth 8 CDEs.


Diana Garcia is a telecommunications engineer with over three decades working in public safety communications with the California Office of Emergency Services. She has been an APCO member for over a decade and the Northern California Chapter secretary since 2018. She has served on the Region 6 NPSPAC and 700 MHz Board of Directors since 2012 and is currently the Planning Committee secretary.
Read more

Eventide Inc
Industry News
Covington City Council approved a resolution declaring public safety telecommunicators "as first responders and part of the critical infrastructure of the public safety framework."
Kitsap Sun
Voters will decide the fate of a sales tax increase on November 2 that would improve the county’s emergency radio coverage.
The Globe and Mail
Officials say the app, which assigns each three-square meters with a unique combination of three random words, will allow first responders to locate people lost in the backcountry this winter.
Transferred 9-1-1 calls will replace the number used since the 1990s, allowing for faster response time.
Eleanor Stuckey pulled her cousin’s head out of the water and stayed on the phone with 9-1-1 while she awaited help from police.
TC Communications
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