PSC eNews Weekly
Friday, August 27, 2021

We are excited to announce that the launch of the new APCO website is next week! So be sure to visit next week and browse the new and improved site. If you want to learn a little more about the redesign, register for one of our introduction webinars listed below.

Get Briefed on the New Website Launching Next Week
Join us for one of these free webinars, where we will briefly walk you through the new APCO website.

Tuesday, August 31 at 10 a.m. ET - Register
Wednesday, September 1 at 10 a.m. ET - Register
Wednesday, September 1 at 2 p.m. ET - Register


Leveraging AI for Precise Location Mapping for Emergencies
August 31 | 1-2 p.m. ET
Free for members and worth 1 CDE

The focus of the topic is to highlight the current challenges and the future of location data as it pertains to public safety use cases. Specifically, the agenda includes:

  • Sharing insights related to location data from the NIST Public Safety Tools survey
  • Framing the challenges related to multi-dwelling addresses
  • Provide an overview of One Hundred Feet's approach to addressing those challenges

Sponsored by One Hundred Feet


Take the next step in your emergency communications professional development with APCO’s Certified Public-Safety Executive (CPE) Program. Now accepting applications through October 15 for the program beginning in January 2022. The CPE Program is designed to develop the necessary skills to successfully lead public safety agencies now and into the future as we move our industry forward. Additional information including applicant requirements is available on the CPE Program page.

Comtech Safety & Security Technologies
Hexagon Safety & Infrastructure

Thank you to everyone who came to APCO 2021 in San Antonio! It was wonderful to be back in person again seeing old friends and making new ones. Not to mention the chance to go to more than 100 educational sessions and walk around the massive exhibit hall. We know many of you were busy learning and networking, so in case you missed the in-depth conference coverage we've got you covered. And for those of you who were not able to be with us in person, we welcome you to get a glimpse of APCO 2021 through the eyes of our contributors. We can't wait to see you next year in Anaheim for APCO 2022!

APCO 2021 Conference Coverage


Early on Monday morning, May 17, 2021, a female called 9-1-1 reporting she had driven into floodwaters on Missouri Highway E near Strasburg, Missouri. Communications Shift Supervisor Jessica Vogel and Communications Officer Courtney Peregrine were on duty at the time of the call. Jessica answered the call. The woman said she was able to get herself out of the vehicle and onto the roof. While phone reception was not perfect, the dispatchers were able to understand that she was in water. The two communications officers were able to use mapping technologies to determine the caller’s location was in a river. 

Eventide Inc
Industry News
Throughout the response to the SARS-CoV-2 virus, and its ensuing illness COVID-19, fire and Emergency Medical Services (EMS) personnel have consistently served on the front lines while caring for patients and responding to other calls for emergency service. These fire and EMS personnel place themselves in inherently dangerous positions while caring for patients in austere environments and responding to emergencies unrelated to whether a caller has COVID-19. These dangers, combined with unprecedented challenges in accessing Personal Protective Equipment (PPE), have resulted in the deaths of 213 fire and EMS personnel thus far and the quarantine of thousands more. Repeated studies have shown that fire and EMS personnel can be up to 15 times more likely than the public to contract COVID-19 and are one of the most vulnerable classes of healthcare providers in terms of workplace exposures to COVID-19.
The Observer
Wallowa County (Oregon) 9-1-1 Emergency Dispatch Center Telecommunicator Brooke Langerman won the Golden Feather of Achievement award for going above and beyond while most of the center staff are out suffering from coronavirus infections.
Public safety telecommunicators have the option to involve Metropolitan human services in when they receive a mental health-related call. Officials said 38 calls over the course of a week were directed to a mental health counselor.
TC Communications
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