PSC eNews Weekly
Friday, August 6, 2021
President's Channel
By Margie Moulin, President APCO International
I write to each of you to discuss APCO 2021 that starts Sunday, August 15, in San Antonio, as it relates to the new emerging threat of the COVID Delta variant. Like you, the elected officers of APCO and APCO staff have been paying close attention to the steady stream of news concerning this new Delta variant that appears to be more contagious than some of the other variants. We have been in contact with the City of San Antonio Convention Center as well as host hotels for our conference. We are also monitoring guidance from the Texas Department of State Health Services. 
Additionally, we just updated our conference health and safety page and I encourage each of you to review what is in place for your safety and health in San Antonio. Lastly, we have created the email address that you can use to notify our staff of any personal safety issues you may encounter in San Antonio, as well as any health issues you may develop. We will have a first aid office in the Convention Center, and each hotel has health protocols in place, should you become ill. If you feel ill while in your hotel room, call the hotel operator. If you feel ill while at the Convention Center, stop by the first aid office located in Exhibit Hall 1, Room H1-02.

We will have hand sanitizing stations set up throughout the Convention Center and encourage you to use those stations regularly. We have also set up seating options for all of our plenary sessions where you will likely be able to sit with a group that you are comfortable with. While there are still some larger rows of seating, there are also smaller seating sections with five and three seat set-ups. For our meals, we have reduced tables to six places rather than the normal eight or ten to allow more distancing. Again, find a group to sit with that you are comfortable with.

Now, as to the mask debate. To wear or not to wear. We are about eighteen months into this pandemic. Many of us are vaccinated. Some of us aren’t. Further, we all know our comfort levels regarding these situations. APCO encourages all attendees that haven’t been vaccinated to wear a mask during the event for your safety and the safety of others. Additionally, there may be times that even if you are vaccinated you might feel more comfortable wearing a mask, such as while on buses, etc. If you feel more comfortable in various situations wearing a mask, even if you are vaccinated, then by all means put your mask on. If you feel ill while at conference - fever, headache, etc. - we encourage you to stay in your hotel room for your health and the health of fellow attendees. It is up to all of us to take personal responsibility for our health and safety while in San Antonio. Your association has put as many safeguards as is reasonably possible in place to provide for a safe and healthy atmosphere while at APCO 2021. Now it’s up to all of us to do our part individually to protect ourselves and our colleagues.

The APCO events team as well as the corporate outreach department have been working tirelessly getting ready for us to arrive in San Antonio starting next week and we are all excited to see old friends, make new ones and enjoy a conference as only APCO International can do. Make preparations now to stay safe and healthy while enjoying all that APCO and San Antonio have to offer.
Travel safely and see you soon,

APCO has partnered with the San Antonio Food Bank to host its first community service project where volunteers will sort and/or pack produce, non-perishable foods and household items, preparing them for distribution. This opportunity will take place on Saturday, August 14, from 3:00 - 5:00 p.m. and you must sign up in advance.


August 31 | 1:00 p.m. ET
Free for members and worth one CDE

This webinar will highlight the current challenges and the future of location data as it pertains to public safety use cases. Specifically, the agenda includes:

  • Sharing insights related to location data from the NIST Public Safety Tools survey
  • Framing the challenges related to multi-dwelling addresses
  • Providing an overview of One Hundred Feet's approach to addressing those challenges


Sponsored by One Hundred Feet


On July 5, 2021, at 14:01, telecommunicator Kimberley McCarty received a 9-1-1 text call from a subject who only texted in Spanish. Kimberley was able to utilize a second computer to translate the conversation via Google thus allowing her to communicate with the caller. The caller requested police, stating he was in a vehicle with other men who had a gun, and he believed they were going to kill him.

Read more


APCO is pleased to congratulate the graduates who have earned the Certified Public-Safety Executive (CPE) designation following completion of the culminating course, a two-week capstone seminar at APCO headquarters in Daytona Beach, Florida.

Read more

Comtech Safety & Security Technologies
Hexagon Safety & Infrastructure
Industry News
THV 11
The Grapevine (Texas) Police Department is using firefighters and police to fill in for the four out of 12 positions now unfilled among public safety telecommunicators. The agency is looking at unique ways to explain to potential employees what skills the job requires.
The Sentinel-Record
The Garland County (Arkansas) 911 Communications Center announced promotions for Gina Wright to shift supervisor, Adam Gardner to Level III telecommunicator, and Melissa Albey to Level II telecommunicator.
The Advocate
As the virus expands in Louisiana, Baton Rouge EMS spokesman Brad Harris said callers are using 9-1-1 as an information line.
The Times Leader
Columbus piloted a program where an embedded pod of paramedics, public health clinicians and public safety telecommunicators reviewed the best way to deal with non-emergency 9-1-1 calls.  Data collected during a 72-hour period showed that 60% of calls received did not require immediate police or fire dispatch, officials said.
Northwest Florida Daily News
The Okaloosa County (Florida) Sheriff’s Office says the what3words app is allowing telecommunicators to locate emergency scenes rapidly.
Belle Plaine Herald
Dispatch Supervisor Carrie Bauer, who worked as a telecommunicator since 2010, has been promoted to public safety answering point manager.  
The Altavista Journal
County E-911 Center telecommunicator Brittany Dawson followed emergency medical dispatch instructions to assist a successful birth before medical assistance arrived.
Courtney Peregine was among the public safety telecommunicators and other first responders who rescued a woman whose truck slid into a flooded creek and sank underwater. 
16 News Now
All 9-1-1 calls from the fair are routed to a command post located across from the fair parking lot instead of to the county’s regular emergency communications center. Because the incident response team is closer and familiar with the facility, the system shortens the time for emergency response.
Eventide Inc
Watson Consoles
TC Communications
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