PSC eNews Weekly
Friday, July 30, 2021
The Emerging Technology Forum is back! Leaders in emergency communications attend the Tech Forum to hear first-hand the latest developments on NG9-1-1, cybersecurity, FirstNet, location accuracy and other major issues. Join us virtually November 2-4 to gain practical knowledge, discover innovative solutions, validate best practices and ultimately benefit your organization. And because it's a virtual event, you can attend the 2021 Tech Forum from anywhere. Register today

August 3 | 1:00 p.m. ET
Worth 1 CEU and free for members

Through its RapidSOS Ready Emergency Community, RapidSOS is teaming up with NICE to solve emergency response challenges. In this webinar, NICE and RapidSOS will explain how to empower your 9-1-1 center to:

  • Capture, store and correlate RapidSOS data with other 9-1-1 data sources for comprehensive incident reconstruction
  • Better understand whether your telecommunicators are using RapidSOS data effectively to deliver life-saving services and intelligent response
  • Leverage 9-1-1 performance dashboards for data-driven decision-making and continuous refinement and improvement of emergency response


Sponsored by NICE


We hope that you will be joining us in San Antonio August 15-18 for APCO 2021! As always, we have a solid program planned that includes the perfect balance of learning and fun. And we have added a few new things to look forward to...

NEW - Wellness in the Emergency Communications Center track, featuring sessions that cover both mental and physical health and wellness. 

NEW - APCO has partnered with the San Antonio Food Bank to host its first community service project taking place on Saturday, August 14, from 3:00 p.m. - 5:00 p.m. You must sign up in advance.

NEW - We are excited to have so many new exhibitors at the show this year! Take a look at the list by searching under new in the categories.

If you have not yet registered, we encourage you to do so soon to save time and avoid waiting in line.

Comtech Safety & Security Technologies
Hexagon Safety & Infrastructure

On July 30, APCO filed comments with the Federal Communications Commission (FCC) in response to proposed rules for how and when service providers must notify emergency communications centers (ECCs) of network disruptions that impact 9-1-1 service. At APCO’s suggestion, the FCC sought comment on whether the current outage reporting thresholds should be lowered so that notifications are required for smaller, yet potentially-significant outages, and requested information on the ability of service providers to provide graphical information about outages such as maps of the affected areas. APCO reiterated that ECCs need timely, actionable outage information in order to mitigate the impacts of an outage, and that service providers should establish a two-way contact information database to improve communications with ECCs. Ensuring that ECCs have actionable outage information is a top legislative and regulatory priority for APCO.


Starting in September, the APCO Illuminations EMD track includes a more in-depth look into hypertension and its impact on the EMDs call processing. October’s session will investigate common causes of syncope. New relevant topics monthly. Access a year-long subscription and earn CDEs for $119 ($109 for APCO members). Register

Eventide Inc
Industry News
Spectrum News 3
Beth Facello, assistant supervisor with the Seminole County (Florida) Fire EMS Emergency Communications Center, said telecommunicators must give life saving instructions while sending first responders for help at the scene.
Tahlequah Daily Press
Officials explained how the system was set up in rural Cherokee County, Oklahoma, during the 1990s as workers drove to every house in the county to input information in a database for the phone company.
The West Volusia Beacon
The Volusia Sheriff’s Office Communications Center has installed Automated Secure Alarm Protocol (ASAP), which responds to burglar, fire and medical alarms, freeing telecommunicators from the task. Officials says the system has resulted in 1,200 fewer calls by telecommunicators during its first month of operation.
Macomb Daily
In association with the Public Service Institute at Macomb Community College, public safety telecommunicator trainees can sit at workstations where they receive simulated emergency calls from instructors. Previously, trainees could only observe such calls.
Watson Consoles
The Lincoln County News
Telecommunicator Josiah Winchenbach received the Maine Emergency Medical Services for Children’s Program Stork Award for assisting in a complicated breech birth in which the baby’s feet were coming out first. Lincoln County Telecommunicator Jennifer Gosselin also received the award for giving “calm and clear instructions” during a successful delivery before emergency medical personnel arrived.
Officials said the upgrades will improve emergency communications for the 18 municipalities served by the system as well as allow integration into statewide systems to create redundancy and greater capability.
Arab News
Previously only men were allowed to work in the roles of public safety telecommunicators in Saudi Arabia.
TC Communications
Training | Services | Technology | Advocacy | Community | Membership



We would appreciate your comments or suggestions.
Your email will be kept private and confidential.