As National Public Safety Telecommunicators Week (NPSTW) comes to a close, we’d like to thank each and every one of you for all that you do. You are the first, first responders and dedicate your lives to helping people on the worst day of their lives.
Our public safety superhero contest is open until 9 a.m. ET on Monday morning. If you haven't already, take a few moments to vote for your favorite entries.
Throughout NPSTW the National Center for Missing & Exploited Children (NCMEC) has recognized those who save lives in times of crisis and raise awareness of the hard work and dedication of public safety telecommunicators (PSTs). Read some of their heroic stories.
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These webinars are free to APCO members and worth one CDE. If you can't attend the live sessions, register anyway to gain access to the recorded webinars.
Roundtable: Addressing Today’s Top 9-1-1 Staffing Challenges
April 22 | 1:00 - 2:00 p.m. ET
The speakers will discuss top 9-1-1 staffing challenges from the past year and steps they’re taking to mitigate the potential outcomes from these challenges.
Register
Sponsored by NICE
Using Technology to Address First Responder Health and Wellness Needs
April 28 | 1:00 - 2:00 p.m. ET
The speakers will provide examples of emergency communications professional distress and discuss two applications available in the FirstNet Catalog to help address some of these common risk factors.
Register
Sponsored by FirstNet Built with AT&T
Securing Next Generation 9-1-1 Infrastructure
May 19 | 1:00 - 2:00 p.m. ET
This webinar explores ways to apply a cybersecurity framework to the Next Generation 9-1-1 world.
Register
Sponsored by Comtech Safety & Security Technologies
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Experience the emergency communications center of the future from the moment a 9-1-1 call comes in. Nexus, taking place virtually May 26-27, uses real-life scenarios to focus on the communications between 9-1-1 professionals and the citizens and responders they serve. Register and learn more about each of the scenarios to be covered at the event, including a motor vehicle crash, multiple tornados, hazmat incident, structure fire, vehicle pursuit and cyber/physical attack. APCO will also host the Public Safety Communications Leadership in Policy Awards virtually on May 26. The event is free for all. Visit the website to check out this year’s winners and register to attend the awards ceremony.
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Register now for the EMD track of the APCO Illuminations Program. You'll learn the difference between viral and bacterial infections in the upcoming May session and what constitutes a breach of duty in the June session. Access a year-long subscription with monthly topics and earn CDEs for $119 (and $109 for APCO members). Two additional Illuminations tracks are also available: Communications Training Officer (CTO) and a general track.
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The Alexandria Department of Emergency and Customer Communications (DECC) recently completed an assessment of its ECC operations during the COVID-19 pandemic. Specifically, the agency reviewed both technical and operational procedures that ensured continuity of operations, while also protecting DECC personnel by deploying a remote call taking solution. Alexandria’s intent in commissioning the report was to provide ECCs around the nation, and potentially around the globe, with a model based on a successful approach. See the report.
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Kicker 102.5
The Ark-Tex Council of Governments honored Mcbain, who is a telecommunicator at the Bi-State Criminal Justice Center/Central Records and Communications.
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13 WNYT.com
Kristal Washburn, a 12-year veteran telecommunicator, dispatched an ambulance and talked the parents through the birth, including how to clean out the baby’s nose and mouth.
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U.S. News & World Report
Public safety telecommunicator Lisa Pachunka told parents the proper technique for administering CPR to an infant, reminding them to cover the baby’s nose and mouth with their own when breathing into his lungs.
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IJIS Survey for Remote Call Taking Capabilities
The Department of Homeland Security Science & Technology Directorate has tasked the Integrated Justice Information Systems (IJIS) Institute to build upon existing efforts to develop standards-based capabilities for first responders (police, fire, EMS). APCO is participating in this effort and asks that you take this survey which explores CAD interoperability as it relates to remote call taking.
TMA Working on new ANSI Standard for Alarm Prioritization
The Monitoring Association (TMA) is developing an American National Standard that will enhance information delivered to ECCs for alarm calls for service. The standard is intended to assist public safety telecommunicators in determining the urgency, accuracy and confidence level of an alarm call for service. Take the survey and if you have questions contact David Holl.
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As APCO continues preparing to host APCO 2021 in San Antonio, TX, August 15-18, the Commercial Advisory Council’s Membership & Marketing Committee would like to get a better understanding of who may be attending and what, if any, reasons may cause you to miss joining us. The CAC asks that you complete this one minute survey by April 23.
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This month's featured sponsorships include floor decals, sponsor ad wall and floor plan advertising package. If you are not yet exhibiting at APCO 2021, APCO's 87th Annual Conference & Expo taking place August 15-18 in San Antonio, don't miss out. This will be one of the first in-person public safety events of the year and the exhibit hall is a main attraction.
Learn more
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Retired Schenectady Police Sergeant Ray Wemple passed away on Monday, April 5, in Rotterdam, New York with his family at his side. He was 89. He was an APCO member since 1969 and enjoyed a long and varied career in public safety communications.
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KMTV 11
Kristy Churchman explained the stress that compounds for telecommunicators as they are exposed to repeated traumatic incidents and work long hours in the emergency communications center.
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Wyoming News Now
Spurred on by the threat of the COVID-19 pandemic, the county acquired the console that allows public safety telecommunicators to continue operations from anywhere.
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