PSC eNews Weekly
Friday, November 6, 2020

Join us for these online courses that can be completed in three weeks. Courses begin Wednesday, November 11.

Bullying and Negativity in the Communications Center, 2nd Ed.
Students will take away information and techniques designed to promote civility and respect leading to improved employee morale and staff interaction. All levels of ECC staff will benefit from this training. CDEs earned: 8  Register

Disaster Operations in the Communications Center
This course educates the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and relevant response and recovery needs. Students will also be provided information on overall emergency management and guidance on continuity of ECC operations during a disaster. CDEs earned: 8  Register


APCO invites you to submit a proposal to be considered for a one-hour presentation within our APCO 2021 professional development program. Our goal is to offer relevant, timely education and training to our attendees to help them do their jobs more effectively and make their agencies more successful. We are seeking innovative, engaging, inspiring and informative presentations that fall within one of our ten educational tracks. Join us for APCO 2021, taking place August 15-18 in San Antonio, TX.

Submit Proposal
Submissions are due by 12 midnight (ET) on December 18, 2020.


On November 2, APCO and six other public safety associations filed a joint response to the FCC regarding the FCC’s wireless 9-1-1 location accuracy rules. The FCC sought comment on two petitions to change the rules (related to a July 2020 Order). One, filed by CTIA on behalf of wireless carriers, asked the FCC to delay the timeline for improving 9-1-1 location accuracy. The other, filed by APCO, asked the FCC to fix a loophole in the rules and establish a minimum percentage of calls that must be delivered with dispatchable location information. The joint public safety letter urged the FCC to reject CTIA’s request and expressed support for APCO’s proposal.


On November 2, APCO filed comments with the FCC in response to a Notice of Inquiry on 9-1-1 fee diversion. The FCC sought comment on the effects of 9-1-1 fee diversion and the most effective ways to dissuade states from using 9-1-1 fees for non-9-1-1 purposes. APCO reiterated that 9-1-1 fee diversion is a harmful practice that must end but explained that the higher goal is ensuring 9-1-1 has the funding it needs, regardless of whether the funding comes from fees on phone bills, state general funds or other sources. APCO suggested that the FCC focus on the extent to which 9-1-1 is underfunded and the impacts of underfunding on emergency response.

Comtech Safety & Security Technologies
Hexagon Safety & Infrastructure

Location Is Everything: How GIS Technology Transforms Next Generation 9-1-1
November 12 | 1:00 p.m. ET
Free for members and worth one CDE

This in-depth discussion with Hamilton NG911 and Digital Data Technologies is designed to help emergency services better understand the capabilities and benefits that accompany GIS technology and NG 9-1-1 systems. Key talking points include an explanation of enhanced location for NG 9-1-1, data validation for NG 9-1-1 deployment and geospatial routing capabilities. Register

Sponsored by Hamilton NG911

View all of our upcoming webinars.

Astronics Test Systems  - Orlando
Industry News
Oneida County 911, N.Y., has received Agency Training Program Certification, a Project 33® Initiative, from APCO International. Public safety agencies use the Agency Training Program Certification as a formal mechanism to ensure their training programs meet APCO American National Standards (ANS). 
APCO received final approval from the American National Standards Institute (ANSI) on October 30, 2020, for two American National Standards (ANS). Best Practices for the Use of Social Media in Public Safety Communications is a revision of a current standard, and Key Performance Indicators for Public Safety Communications Personnel is a newly created standard.
Fox 47
On November 22, decorated public safety telecommunicator Luis Bixler will take over the emergency communications center that dispatches 68 police, fire and EMS agencies.
Watson Consoles
“Public Safety Communications Dependencies on Non-Agency Infrastructure and Services” is a white paper that helps emergency communications centers understand how to work with third-party vendors.
WKYC Studios
Ken Kostal directed a father to start CPR on his choking, motionless son, saving the 1-year-old as a result.
Everything Lubbock
Lubbock County, Texas, telecommunicators have instituted new protocols during 9-1-1 calls that include asking callers if someone has been exposed to the virus.
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