PSC eNews Weekly
Friday, July 10, 2020

On July 7, APCO filed a letter expressing concern with a draft Order the Federal Communications Commission (FCC) intends to adopt on July 16 to revise the wireless 9-1-1 location accuracy rules. While the draft Order acknowledges dispatchable location as the preferred type of location information for 9-1-1, APCO expressed concern that the draft Order would create major loopholes. As a result, wireless carriers might not provide the location information that ECCs and first responders have been promised in terms of dispatchable location or coordinate-based (z-axis) information. APCO cautioned the FCC not to adopt the draft Order and offered suggestions on how to ensure ECCs can hold carriers accountable for providing actionable 9-1-1 location information.


July 15, 2020, at 1:00 p.m. ET
Free for members; $59 for non-members
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During this one-hour webinar, you will hear about the benefits of moving your CAD to the cloud. From controlling agency costs to securing CAD data, moving to the cloud offers agencies new opportunities to stay ahead of the curve.

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If your career advancement plan includes APCO Institute training and certification, take a look at the online courses offered from July 2020 through June 2021, which are now posted on the APCO website. And remember, APCO members receive discounts for most courses.  View online offerings. 

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Industry News
Public safety agencies use the APCO International Agency Training Program Certification as a formal mechanism to ensure their training programs meet APCO American National Standards (ANS). Initial and continuing training for public safety telecommunicators is important as they provide essential services to the public in an expanding and rapidly changing environment.
“Effective initial training, as well as continuing education are paramount for public safety telecommunicators,” said APCO International President Tracey Hilburn. “Successfully attaining APCO’s Agency Training Program Certification clearly demonstrates an agency’s commitment to the citizens and public safety responders they serve.”
Under the legislation, people could face criminal charges if they call law enforcement based on racial, class, outward appearance or religious bias.
Tiffany Eibs, 9-1-1 communications supervisor in Marshall County, Iowa, stressed that people should not call the emergency line to obtain information. She wants to avoid tying up the emergency line with non-emergencies.
Urgent Communications
The solutions allow public safety telecommunicators to work remotely from emergency communications centers when social distancing and fear of outbreaks have forced ECC personnel to vacate their centers.
Officials in Fresno, California, say police can respond quicker and better understand the context of an emergency call when they hear what public safety telecommunicators hear.
When voice calls are not possible, callers can send texts. The service will be especially useful for those who are hearing impaired.
The Seattle councilmember wants to replace police with behavioral health professionals. The idea of sending unarmed personnel is based on a Eugene, Oregon, program called CAHOOTS.
Watson Consoles
Desert Sun
Efforts around the country are underway to shift responses to mental health toward mental health professionals.
The Denver Channel.Com
Emergency communications centers were inundated with so many 9-1-1 calls that officials reminded residents they should call only “if there is a medical emergency or something is on fire.”
The sheriff's office instituted the service via video chat. That way, people didn't have to come to the sheriff's office and law enforcement personnel could avoid private homes during the COVID-19 pandemic.
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