PSC eNews Weekly
Friday, May 22, 2020

As the world is facing unprecedented times due to COVID-19, APCO is working diligently behind the scenes on plans to keep you safe at APCO 2020, APCO's Annual Conference & Expo, taking place August 2-5, 2020, in Orlando, Florida. With the health and safety of our attendees and our community in mind, we are working closely with the Orange County Convention Center (OCCC) and contracted hotels to implement sanitation procedures and other precautionary measures designed to give you the APCO conference experience while keeping you healthy and well in Orlando. Read about the measures we are implementing.


While live instructional courses are not an option at this point, we continue to have virtual options for ongoing training needs to help keep your communications center functioning and well trained. View online training options.


APCO is seeking working group members to participate in the revision of the APCO Public Safety Communications Incident Handling Process standard. This standard identifies the steps and decision-making points that should be taken while processing public safety requests for service. This modified standard will also address call handling metrics based on empirical data to further refine and improve the overall process.
Sign up for this working group.

Comtech Safety & Security Technologies
Hexagon Safety & Infrastructure
PlanIt Schedule
Industry News
Jasmine Collins, a Bladen County (N.C.) public safety telecommunicator, used emergency medicine guidelines to guide the brother of the pregnant woman through the delivery of a baby girl.
Public safety telecommunicators directed firefighters to the scene of a house fire where the fire crew pulled out an unconscious victim who they were able to revise with CPR.
The Daily Times
Officials say the new system, which begins June 1, will be useful for people who are deaf or hard of hearing and for people who are in an emergency situation but cannot speak to public safety telecommunicators.
Officials are considering delaying a salary increase and 9-1-1 system improvements after spending more than $220,000 on COVID-19 response.
A possible coronavirus case in the ECC caused the evacuation. While the center was deep-cleaned, personnel moved to a backup ECC with redundant systems, which allowed continued emergency communications service.
Watson Consoles
Government Technology
The Hamilton County Health Department stopped sharing the information with the emergency communications center after complaints about privacy. Previously, certain addresses included “a respiratory alert flag” based on presence of the disease.
The World
Coos County (Ore.) voters approved a property tax increase that will raise $1.3 million for improved public safety communications.
Under the legislation, New York telecommunicators would be designated as first responders and be eligible for higher pay and health benefits.
North Bay Nugget
Public safety telecommunicators are among the recipients of gift packages from Seeds of Gratitude in the North Bay area of California.
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